Ra Johnson

Oakland, CA

510-***-****

adyyzs@r.postjobfree.com

OBJECTIVE

To be a creative contributor as Administrative Support, Customer Service, Coordinator, where I can bring my Grade A Customer Service and Strong Administrative Skills to ensure that each and every customer receives the highest level of quality customer service. ***I am seeking "remote" positions only at this time. BUSINESS SKILLS

Type 70 Net WPM, Strong Clerical, Data Entry, Processing and Computer Skills

Writing Ability (proposals, newsletters, presentations, templates, reports)

Familiarity with Internet, Internet Research, Customer Service, Compliance

Project and Event Coordination including business building, seminars and conferences SOFTWARE APPLICATIONS

MS Word, Power Point, Publisher, Excel, Access File Maker Pro, MS Outlook, Lotus Notes, Lotus 1-2-3, Quick Books, Adobe Photoshop and Acrobat, HP3000 Reflections (Cobol), Calyx POINT System, Yardi, Master Builder, ACT, Parcel Quest, Notify, Permit Track (Trak-It), CMIPS II, MEDS, Oracle, SalesForce STRENGTHS

--Interpersonal Skills- Ability to put people at ease --Dependable, Organized, Efficient

--Team Player --Self Motivated

--Master Computer Literacy --Excellent Multi Tasking Skills

--High Integrity --Highly Organized

BUSINESS EXPERIENCE

Alameda County Social Services, Department of Adult & Aging- In Home Support Services Service Support Specialist

10/2019-10/2022

Waiting Room Receptionist: Greeting and assisting Chore Providers, Recipients and Callers, taking information, interviewing Chore Providers, Applicants and Recipients to secure/ acquire basic personal, financial, medical, school and social data for completion of required forms.

Customer Service Specialist: Assist/ Answer/ Explain/ Interpret allowable services, time sheets, FLSA Program Regulations, general inquiries, program rules and other policies as outlined by the program policies and procedures, refer clients with emergency situations to public and private agencies.

Research Specialist: Independently research and clarify clientele information through various data systems to determine public assistance/ services history; process routine inquiries on case histories, as requested; review and confirm demographic information entered in CMIPS II matches information in the MEDS Network; research State produced discrepancy of benefit notices by running reports under the guidance of a supervisor (i.e., MEDS report, Death Match report, Paid Claims report); if appropriate, forward to the appropriate investigative staff regarding possible fraudulent situations.

Processing Specialist: Review, verify and process applications for In-Home Support Services; establish date of application, and case identification number; send requests for information to process applications; process change of address in CMIPS II, Inter-County Transfer cases, and case dictation of client contacts. Page 1 of 4

Alameda County Social Services, Department of Adult & Aging- In Home Support Services Service Support Specialist

(Duties Continued)

Database Management Specialist: Maintain records of employment verification for financial institutions and other agencies; assist Chore Provider in completing “Injury Report” forms and Unemployment Disability, as needed; review results of client fingerprinting and subsequent notifications from the Department of Justice

(DOJ); conduct follow-up, as needed, enter data and information using standard references in a prescribed order and/or format into a database or computer system; clear work queues timely as assigned in CMIPS II; maintain control records or logs of the activities of a unit including work received, status of work in progress, work completed and renewal/reinstatement actions required.

Clerical Support Specialist: Organize, classify and file a variety of source documents to maintain case folders; review required forms (i.e., Chore Provider enrollment, violation dispute requests, change of address) for errors, sufficiency of information and conformance with procedures; make corrections as needed; prepare new file folders; insert and extract materials from files; prepare packets of required forms; order and maintain office supplies; ensure surplus are kept in a secure place and available to staff; operate a variety of office equipment and devices; assist in designing procedural forms as requested; draft correspondence and various need/ notice of action letters related to the IHSS application and Chore Provider enrollment processes, legal documents and specifications.

Alameda County Social Services, Department of Adult & Aging- In Home Support Services Payroll Specialist Clerk I

03/2017-10/2019

Payroll Specialist Clerk: Providing services to and for Recipients, Chore Providers, Conservators, Authorized Representatives for Recipients with linking/ activating Chore Providers with Recipients (processing Chore Provider applications), issuing time sheets, answering questions/ walking Chore Providers through learning how to fill out time sheets, assisting in processing payroll for Chore Providers, processing stop payment requests with State Controller’s Office, Processing W-2 duplicate requests, completing/ processing employment income verifications (EIV) for Chore Providers.

Customer Service Specialist: Providing Grade “A” customer service to and working with Chore Providers, Public Authority, Public Guardian Workers, Case Workers, Adult Protective Services Workers, Social Worker Supervisors, Recipients and others in assisting with projects, answering questions, following up and following through with requests.

Payroll Investigation Specialist: Creating and Processing Payroll Fraud by Recipients’ requests, producing extensive payroll history information/ reports to Adult Protective Services and Public Authority in Chore Provider Investigations.

Resolution Specialist: Reviewing Chore Provider applications to confirm compliance and working with Chore Providers to resolve incomplete applications, identifying and resolving tie sheet processing errors/ issues., working with Recipients/ Chore Providers/ Case Workers to resolve any other connected issues. YUPI Building Services, LLC & YUPI Security Services & YVJ Real Estate Investments, LLC, Berkeley, CA

(Formerly Yancy’s Unique Property & Investments, LLC) Partner: Executive Administrator/ Office Manager/ HR Coordinator/ Bookkeeper/ Project Manager 12/2001-10/2019

Principal/ Owner

Executive Administrator (database management, creating and running reports, creating templates, providing forms, notices and contracts, ordering supplies and service requests, follow up, event coordinator, trip planner, voice transcription, answering telephones, travel coordinator, clerical support, producing weekly reports,

Organization Specialist, Contract and Proposal Review, HR Coordinator. Page 2 of 4

YUPI Building Services, LLC/ YVJ Real Estate Investments, LLC Partner: Executive Administrator/ Office Manager/ HR Coordinator/ Bookkeeper/ Project Manager

(Duties Continued)

Customer Service Specialist (tenants, contractors, public agencies, clients and attorneys).

Training Coordinator, Event Planner, and Speaker for new and existing employees and contractors for products, OSHA, benefits and other.

Project Manager/Coordinator for various projects (marketing, janitorial, account planning, etc)

Consultant/ Real Estate Manager for Property Owners (networking with code compliance, attorneys, remodeling, contractors and more as a former volunteer and current active member of Rental Housing Association in part with California Apartment Association, Senior Processor and Consultant for Real Estate and Mortgage Transactions,

Collecting Rents, Leasing Specialist

Legal Services Specialist: Process Server and Legal Document Preparation Assistance City of Piedmont, Public Works Division (1st as Temp through Ascot Staffing & Hired Directly) Administrative Assistant

1/5/2015-1/15/2016

Administrative Support for Public Works Division, including and not limited to Planning Department, Building Department, Parks Department Director, and Maintenance Department : Creating templates, flyers, mail room, general clerical, creating spreadsheets and memos, setting up and cleaning up for Park Commission, Planning Commission Meetings)

Records Specialist: Putting together property record/ permit history files for residents/ realtors and other, filing and organizing boxes and space for public property records, scanning physical permits into system in file organization/ back up, pulling files together for Planning/ Building/ City Clerk/Residents/Contractors/ Agents/ Realtors)

Customer Service Specialist: Directly providing service to Staff, residents, committees, contractors, vendors, etc for both in person and via phone and email.

Data Entry: Inputting applications and database management for building permits, change requests for building permits, garage sales, housing records search requests, drop box requests, customer service requests, etc.

Cashier: Processing payments for customers for application fees (garage sales, housing records searches, drop box,building permit applications, change in building permit requests, sidewalk repairs) JP Morgan Chase (Mortgage), San Ramon, CA (Temporary 2nd Job) Funding Coordinator

8/2003-12/2004

Processor for Funding and Doc Files

Coordinator for assigning files to Funders

Customer Service Specialist for Brokers and Account Executives

Assistant File Review (Preparation- Pre Review)

Trouble shooting for Funding and Doc Scenario Issues (PTD and PTF)

Account Manager for multiple clients

Funding Consultant for Brokers and Title Companies in funding scenarios for qualification, eligibility and additional service products

Page 3 of 4

Nortel Networks, Santa Clara, CA

Environment: HP 3000 (Reflections), Oracle, File Maker Pro, MS Outlook, MS Word, Cobol Order Account Manager/ Customer Service Trainer/ After Hours Support 12/1998-1/2001

Order Account Manager for Clients of Wiltel, Verizon, MCI WorldCom for ordering software merchandise and system products by providing customer service and maintaining records (problems and complete orders, requests).

Sales Support to Clients for new order and/ or upgrading to new and replacement products and services for merchandise, software and systems

System Support for HP 3000 (Reflections- Cobol) and Oracle

After Hours Technical and Order Support for multiple accounts

Customer Service Trainer for new employees (team members) on phone lines in “A1” Customer Service Skills

(techniques, ethics, procedure)

EDUCATION

1995-2000—San Jose State University and Cal State University, Hayward Major was Administration of Justice with Minor in Computer Science. Also studied Business Administration

8/2002—Anthony’s School of Real Estate

Obtained Certification for California Real Estate Principles

1/2004-2/2004—California Apartment Association

Obtained CCRM Designation for California Certified Residential Manager. Classes include certifications in Fairhousing, Ethics in Property Management, Liability and Risk Management, Professional Leasing Skills and Application Process, Move- in Process, Rent Collection and Notices, Residential Issues and Ending the Tenancy, Maintenance Management

7/2007-7/2007— American Trainco

Obtained EPA 608 Certification, Type III Technician. Classes included Understanding Principles, Components & Systems, Maintenance, Troubleshooting & Operating Efficiency

5/2014-5/2014— Community Transportation Organization Passenger Service and Safety Certification

VOLUNTEER WORK

6/2012-current— Community Outreach Program (Oakland) Helping to Set Up, Serve Hot Meals and “Grade A” Customer Service to the homeless and those in need.

11/2015- current— City Team (Oakland, San Jose)

Cook, Helping to Set Up, Serve Hot Meals and “Grade A” Customer Service to the homeless and those in need.

10/2019- current— Neighborhood Crime Prevention Council (NCPC) in Part with Oakland Police Department

(Oakland)

Block Captain for Beat 35X: Coordinating with OPD and neighbors for community activities, Neighborhood Clean Up, Serving Hot Meals to Less Fortunate, Community Outreach Events and Liaison between OPD, City Council and Community Figures.

Page 4 of 4

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