Customer Service Call Center
Resume:
Dezera Defiore
Northampton, PA *****
*************@*****.***
Hi my name is dezera defiore. My Birthday is 04/30/1991. I’m trying to find a job that I can consistently stand beside. One with a good schedule for me and my daughter: one good paying atleast to 14/hr. One that may even come with having off the holidays despite only working the weekdays instead of weekends. Im looking to start a new and better start that is also more self sufficient and has for the making. It has to be enjoyable friendly caring understanding and strong. To have for myself then a new and better life and make for all its changes. I’m ready for that stepping stone to lead me in the right path most chosen. I am friendly to all my peers and helpful at all times, strong but empathetic, calm or a bit of a push over but respectful and firm. Lastly i’m honest to a fault. I’m reliable, dependable, practice social distancing while social distancing casual conversation or needs needed to be met. I have lots of experience. Customer service is a must have to be able to stand a chance in just about any job. Anyone looking to hire a good candidate please contact me and thank you so very much Authorized to work in the US for any employer
Work Experience
Housekeeper
Lehigh Valley Cleaning Services - Northampton, PA
January 2022 to December 2023
come in and organize and collect all of the cleaning equipment i need for the day on a cart. go out first disinfect everything door knobs, tables, and other surfaces, sweep, mop, wipe windows, take out trash, clean bathrooms and the toilets mirrors sinks and floors and proceed with the rest of the building as instructed to when i started.
• hotel, vacation rental, apartment building, condo building, private residence, garage sales, yard sales, senior living residences, homes and warehouses housekeeper
• Cleaned and maintained restrooms, bedrooms, kitchen, hallways, offices, stairwells, dining rooms and living rooms
• Emptied trash
• Changed linens
• Restocked room supplies
• Sanitized (area or item rooms bathrooms counters equipment) • Served meals
• Washed dishes
• Helped train new hires
Sanitation Worker/ selector
UNFI - Schnecksville, PA
January 2022 to July 2022
As a selector I pick ordered items and stack them onto a pallet used form on a pallet and give the order to the loaders to be shipped out, as sanitation I clean all work areas through out the entire warehouse bathrooms, offices, break rooms, warehouse itself. Ct to sweeping mopping, deep cleaning and dusting wiping surfaces disinfecting ect
Housekeeper
Pyramid healthcare rehabilitation - Catasauqua, PA January 2021 to December 2021
Cleaning all rooms and offices with designated sprays, sweeping mopping, cleaning windows counter tops, desks electronics and door knobs removal of garbage, making beds, cleaning all bathroom areas such as the toilet and showers and garbage and sweep and moping ect… Dishwasher
Northampton Diner & Family Restraunt - Northampton, PA January 2020 to December 2020
Come in and start organizing the dishes with ea others match, then make sure the bathrooms toilet and paper towels, as well as the ones in the kitchen are filled. Help the cook get things they need while they cook. Fill the chemicals and soaps needed, follow safety precaution, social distancing due to covid, clean and organize through out your shift. Take out garbages, as well as then put the dishes after spray in the cart and push it through the cleaning process. After put your dishes away in storage area. Crew Member
Arby's - Whitehall Township, PA
January 2017 to March 2020
Prepping, cleaning, and organizing morning and night work environment, safety precautions, customer service, register responsibilities, customer service
• Worked in a high pressure environment
• Maintained quality control
• Worked the cash register
• Performed various administrative tasks
• Communicated with customers
• Helped customers with orders
• Bagged purchases, meals and orders for customers
• Made food
• Restocked items
• Took out trash and recycling
• Swept and mopped area, store and lobby
• Maintained a positive attitude
Warehouse Worker
Express Employment Professionals - Allentown, PA
January 2012 to March 2020
Any warehousing positions available but scattered and all different warehouse duties besides forklift but manual pallet jack.
Dollar Tree Cashier
Dollar Tree - Walnutport, PA
January 2016 to January 2017
Cash register duties pertains to customer services at all times needed to be met with a positive and helpful attitude. Managing money, coupons and cards. Scanned item. And bagged products. Clean general areas of store and station area
Call Center Representative
First call center - Lehighton, PA
January 2009 to January 2011
Work as times are scheduled to come to sit at a desk and working with a phone and a computer to the companies clients in need of any customer service for there business, paper work filled out, filed and organized, keeping track of scheduled dates for appointments and such and scheduling new ones. update information upon products and insurances and taken break as required
• Assisted customers with a warm and professional attitude
• Processed customer transactions, orders, exchanges, refunds, customer service and organizational skills
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Assisted with technical support duties
• Performed data entry for customer information, shipments and orders
• Handled billing issues and order inquiries
Education
GED in Required studies
Northampton Community College - Easton, PA
January 2012 to January 2013
Skills
• Customer service (10+ years)
• Cleaning houses (3 years)
• Pallet Jack (9 years)
• Expert
• Mowing (2 years)
• Warehouse experience (10+ years)
• Commercial Cleaning (3 years)
• Snow Plowing (5 years)
• English
• Laundry (10+ years)
Contact this candidate