EDWIN MIDDLEBROOKS

**** ******** ***, ******* **

610-***-****. adyyy5@r.postjobfree.com

PROFESSIONAL SUMMARY

Offering skills in managing customer expectations in multiple environments. Technical abilities, consultation skills, as well as maintaining thorough and accurate documentation of all activities.

Focused on delivering exceptional support for diverse needs and managing concerns, resolving conflicts, establishing and maintaining customer relations team member focused on delivering quality service to every person, level-headed and analytical when approaching each customer concern.

EXPERIENCES

SECURITY/DRIVER

Defused conflicts and security issues through effective de-escalation and crisis management techniques.

Patrolled public areas regularly to detect and resolve unsafe conditions.

Contributed to total building security, effectively distributing resources to cover all access points and building areas.

Responded promptly to various security emergencies, delivering first aid, securing scenes, and detaining individuals.

Secured building against intrusion by consistently checking and locking windows and doors.

Safely transport client to various locations, either by self knowledge or directions verbally or by application.

CUSTOMER SERVICE REP. [BOSCOV'S CALL CENTER]

Protected customer and company information with strict use of established security procedures.

Handled customers’ advanced needs with properly escalated calls and scheduled service appointments.

Answered inbound calls each day to handle various concerns, set appointments, and close

sales.

Answered customer questions about policies and procedures with friendly and knowledgeable approach.

Referred unresolved customer grievances to designated departments for further investigation.

Met inbound customer needs while maintaining strict performance targets.

Closed out of issues by using expertise, prepared scripts, and good research.

FULL AGENT. [ON THE AVE AUTO > READING, PA]

* Built customer loyalty by assisting with needs. at any stage of sales process.

* Pitched sales and services to potential clients.

* Tracked and analyzed reports, including budgets, operation activities, and department metrics.

* Supported efficient business operations by preparing and processing Title, Customer, Vehicle Inventory, Repossession and Payment documentation.

STAFFING COORDINATOR/PAYROLL CLERK

(SCHAEFFER STAFFING, READING PA)

PACKER (GODIVA CHOCOLATE; READING, PA)

REFERENCES

KEVIN NELSON. 484-***-****

SCOTT SCHAEFFER. 610-***-****

TRACY LITSKY. 484-***-****

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