Arianne Shaw

St. Louis, Missouri

314-***-**** adyyy4@r.postjobfree.com

SUMMARY

Early career professional and upcoming graduate of the International Air and Hospitality Academy entering the airline industry. Willing to relocate and to work varied shifts including evenings, weekends, and holidays without conflict or complaint

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2022 – Present

Airline/Travel Specialist Diploma

Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

Earned OSHA 10 certification, with an emphasis on general industry knowledge

Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

Knowledge of domestic and international city, airport, and airline codes

Trained to exceed industry standards of professionalism and customer service skills

Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

Completed training in time management, taking direction, collaboration, and professional communication

PROFESSIONAL EXPERIENCE

Sallly’s Beauty – St. Louis, Missouri 2021 – 2023

Beauty Advisor

Recommended specific hair and beauty products to meet individual customer needs.

Helped customers feel relaxed and comfortable through conversation and personal relatability.

Promoted additional products and services to increase sales numbers and revenue with diverse selection.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.

Steak and Shake – St. Louis, Missouri 2019

Team Member

Escalated problems or complaints to relevant supervisor or manager for resolution.

Provided excellent customer service by greeting customers and meeting quality expectations.

Cleaned and maintained all areas of restaurant to promote clean image.

Packaged menu items into bags or trays and placed drink orders into carriers.

Operated cash register to ring up final bill and process various forms of payment.

Worked well with teammates and accepted coaching from management team.

Took orders, prepared meals, and collected payments.

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