ARMINE KHACHATRYAN

****-*** ******* **., ***** York, Ontario M2R 2Z1

647-***-****; adyyxu@r.postjobfree.com

Skills and Qualifications

● Analytical thinking that contributes towards problem solving in very creative ways;

● Ability to work under pressure and multitask;

● Ability to work both independently and as a team player;

● Leadership and management skills that motivate best practices and excellent results;

● Extensive knowledge and experience in marketing, research and client service;

● Excellent in Microsoft Office and Excel;

● Fluent in English, Russian and Armenian.

● Certificate of “Enterprise Accountant” from Ministry of Economy in July 2016

● Certificate of “Digital Literacy Training” from The Learning Place in May 2022

● Certificate of “Software testing (QA)” from Quick Start in November 2022

Education

2009-2013 Armenian State University of Economics (ASUE)

● Bachelor degree in Marketing and Organization of the Business

Experience

2022 United Building Restoration Ltd

Office Administrator

United Building Restoration Ltd is a specialized restoration contractor providing restoration services in

Parking Garage and Building Restoration in Canada, providing services to various sectors including

Commercial, Condominium, Multi Unit Residential, Industrial and Institutional.

• Transferring data from paper formats into computer files or database systems,

• Typing in data provided directly from customers,

• Creating spreadsheets with large numbers of figures without mistakes,

• Verify data by comparing it to source documents,

• Update existing data,

• Calculate, prepare and issue documents related to accounts such as bills, invoices, inventory

reports, account statements and other financial statements using computerized and manual

systems,

• Code, total, batch, enter, verify and reconcile transactions such as accounts payable and

receivable, payroll, purchase orders, cheques, invoices, cheque requisitions, and bank

statements in a ledger or computer system.

2017-2021 State Revenue Committee of the Republic of Armenia, Yerevan

Senior Analyst Tax Officer

A regulating body established under Armenian law, to regulate tax services, customs regulations, and

customs services in Armenia.

● Tax data analysis of the Republic of Armenia;

● Risk analysis for all types of tax evasion;

● Risk analysis of the acquired goods consumption of the taxpayers;

● Accurate submission of reports by taxpayers in accordance with the law.

2016-2017 SAS Group LLC.

Client care team lead

The largest online supermarket in Armenia

● Development of sales and marketing strategies to increase the pool of customers;

● Organizing sales events to expand store traffic and revenue;

● Creating and implementing store processes;

● Fostering a positive environment that is focused on customer first service;

● Interviewing, hiring and training new employees, as well as preparing schedules and assigning of

duties for current employees;

● Mentoring/motivating employees and providing feedback through weekly one-on-ones.

2014-2017 ERAMAR LLC, Brand- SAFIAN

Leading Marketing Specialist

Eramar LLC is a manufacturing production organization of Armenian leather accessories in international

markets, offering customers to always be in tune with the rapidly rotating trends.

● Representation of Armenian leather goods in international markets, such as France, Italy, America

and Dubai;

● Assessment of consumer needs through research and communication with new/ existing clients;

● Preparation and presentation of marketing analysis based on assessment of consumer needs and

analysis of the market locally and internationally;

● Coordinating the implementation of the initiatives based on findings and discovery from above

research;

● Development of new products/services and improvement of existing ones through annual reviews;

● Preparing and negotiating proposals in Armenia and abroad;

● Coordination and tracking of transportation and freight, as well as management of related

documentation;

● Development of new creative techniques for seeking new partners in new markets.

2013-2014 Armeconombank OJSC

Head Client Service Representative

ARMECONOMBANK OJSC aims to create necessary benefits for shareholders, customers,

employees, and society. The Bank offers its customers a comprehensive package of bank services in

Armenia and transfers abroad.

● Utilization of cash handling skills by conducting numerous transactions on daily basis;

● Identifying clients’ needs through thoughtful discovery questions, analyzing of credibility prior to

referring to lenders and demonstration of consistency of great results in weekly referrals to lenders;

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● Provision of solutions to all client issues/complaints quickly and effectively, escalating them to

appropriate levels through proper documentation and follow up process;

● Preparation of daily financial reports for personal cash box without incurring any losses throughout

the period worked at the institution;

● Provision of exceptional client service;

● Experience and knowledge in international money transfers.

2012-2013 SIL Insurance CJSC

Customer Service Specialist

The mission of “Sil Insurance”CJSC is to provide high quality insurance services to broad segments of

society to ensure full satisfaction of consumers' needs.

● Provision of excellent customer service in person, via email and over the phone;

● Consulting with clients regarding products offered by the company;

● Selling car, Casco, travel, health, property and social insurances through negotiations of prices and

terms with new and existing clients;

● Presenting the company’s products during various events to attract new clients.

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