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Karla P. Capanni

***** **** ***** *****

Austin, Texas 78748

adyywz@r.postjobfree.com

323-***-****

DATA ANALYTICS, LOGISTICS PLANNING, EXPERIENCE MANAGEMENT o

Binghamton

Bachelor of Science • Business and Human Resources • University of Maryland Global Campus • Maxwell AFB, AL • 2020-2022 • GPA 3.8

Associates of Arts • Communications • Air University • Maxwell AFB, AL • 2016-2019 • GPA 3.8 Lean Six Sigma Yellow Belt Certified 2023

Process Management Certification 2023

ORACLE EBS Business Suite Database, Excel, PowerPoint, MS Planner, JavaScript Oracle, Microsoft Teams PROFESSIONAL EXPERIENCE

VETERAN AFFAIRS, ACQUISTION INTEGRATED SERVICE – REMOTE Washington, D.C -Project Manager / Human Resources (May 2022 - June 2023)

Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects Ensure that all projects are delivered on-time, within scope and within budget. Meeting Procurement Pre-Solicitation requirements and contracting requirements in support of procurement offices and producing acquisition and contracting1102’s for million-dollar project contracts within the Veterans Affairs per contract thresholds. Spearhead in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility. Develops the IMS for a $2.1 billion project for presumptive of service-connections (PACT ACT) for veterans. Developed IPT project charters, plans, risk matrixes, WBS, and IMS with an ROI for the customer of 132% with time saved. Facilitates strategy development, PROFILE

Expert in data analysis and budget monitoring – “Programmed” to solve complex government related challenges through data driven analysis and a unique capacity to uncover causal relationships between teams. Recognized for strong analytical problem-solving skills, with the ability to turn complex data sets into winning recommendations and strategy opportunities Extreme attention to detail and fine tuning – Proven track record of influencing an organization’s initiatives through knowledge of details and fine points. Successful execution driven by unique ability to build lasting partnerships and relationships across the organization and its cross functional teams.

Insights Center of Excellence – Looked upon and trusted to assist all levels of government organization, from subordinate to middle management. Decision maker for qualitative / quantitative analysis, business intuition. Garnered complete understanding of communication channels from Microsoft outlook and face to face experiences.

Culture transformation – Introduced new approaches, technology integrations, processes, and programs, to bring organizations to the next level. Proven to challenge the status quo and skilled at gaining buy-in from military leadership and peers. Embraced change, experienced success at fostering culture change across all levels of an organization through relationship building and collaboration. A true believer in “work smarter not harder” method through identification of redundant or outdated processes. QUALIFICATIONS & EXPERTISE

Budget and Contract Analysis

Data Oversight and Optimization

Subordinate Management

Voice of Communication Necessities

Training Program Development

Project Improvement and Optimization

Inter Government Team Optimization

Military Reintegration Program Development

New Accession Integration and Training

Contracting and Procurement Management

Contracting Solicitation Acquisition Analyst

Traditional Process Insights and Research

Data Strategy and Governance

Strategic Team Positioning and Monitoring

Government Top Security Clearance

Karla P. Capanni 323-***-****• adyywz@r.postjobfree.com 2

project management, change management, process mapping. Ensure resource availability and allocation. Develop a detailed project plan to monitor and track progress utilizing Oracle EBS Business Suite Databases. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.

Measure performance using appropriate project management tools and techniques. Report and escalate to management as needed. Manage the relationship with the client and relevant stakeholders

• Perform risk management to minimize potential risks. Establish and maintain relationships with third parties/vendors performing quality assurance tasks on Oracle EBS Oracle Business Suite and JavaScript Oracle databases.

• Create and maintain comprehensive project documentation. Meet with clients to take detailed ordering briefs and clarify specific requirements of each project. Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels

• Program Analyst support in tasks requiring program planning, audits, and evaluations related to various healthcare programs and projects. Tasks may include supporting program analysis, strategic planning, integrated master scheduling, event planning, Congressional Affairs, metrics, Financial Management systems and risk management.

• Track project performance, specifically to analyze the successful completion of short and long-term goals

• Meet budgetary objectives to make adjustments to project constraints based on financial analysis

• Develop comprehensive project plans to be shared with clients as well as other staff members

• Use and continually develop leadership skills

• Attend conferences and training as required to maintain proficiency

• Perform other related duties as assigned

• Develop spreadsheets, diagrams, and process maps to document needs UNITED STATES AIR FORCE- Los Angeles Space Force, El Segundo, CA Personnel Management Analyst, Atlas Corps (July 2021- May 2022) Oversees and manages planning, assisting, supporting, and executing all activities related to personnel management and human resource functions. Spearheading of the hiring process, on-boarding, immersions, awards and decorations, recognition programs, annual performance appraisal process, and other administrative actions.

• Provides guidance and assisting management in completing manpower and personnel documentation and coordination of all manpower and personnel management on Oracle EBS Oracle Business Suite and JavaScript Oracle MilPDS database activities with associated management personnel.

• Supports the professional and career development training program ensuring personnel records are complete, accurate and in compliance with regulatory guidelines.

• Tracks the organization’s military and civilian performance reports, feedbacks, and provide status updates at meetings or as directed by leadership.

• Assists in the drafting, processing and submission of military and civilian awards and decorations.

• Provides weekly status reports/briefings regarding the awards program, including timeliness statistics; and maintain and update information contained in databases to track and coordinates effort. UNITED STATES AIR FORCE – McGuire AFB, New Jersey

Non-Commissioned Officer in Charge, Military Personnel Flight Training Program (August 2019– July 2021) Tasked solely above pay grade to create brand new unit training program from scratch for new Air Force accessions. Utilized base agencies to coordinate a streamlined training program and presentation at request of the Mission Karla P. Capanni 323-***-****• adyywz@r.postjobfree.com 3

Support Group Commander. Lauded program responsible for ensuring new Airmen and Officers were ready to meet mission requirements at a moment’s notice.

• Charged to create entire curriculum and instruct course with very tight schedule to finalize product and prepare for delivery. Course being offered touches on all cylinders, offering topics ranging from finances, resiliency, organizational, program education, and various communication methods.

• Introduced and maintained economic outlook studies, long term business forecasts, and other market studies related to long term Air Force growth to support Department of Defense initiatives and services Oracle EBS Oracle Business Suite and JavaScript Oracle MilPDS database. Embodied servant leadership to ensure Air Force members were always ready and confident in their studies.

• Presented and developed dashboard reporting tools and established innovative incentives to help joint base commanders access and manipulate complex, critical information, to ensure mission success.

• Tenacity was key to navigating Air Force training records to ensure all on the job training necessary was completed when required. Embodied the subject matter expert for training records and troubleshooting. Ensured proper reporting to unit commanders as training in the Air Force is of extreme importance.

• Gathered competitive feedback and continued to harness and enhance group wide training program. Ensured my qualifications to build an entire program from the ground up. Initiative was crucial to deliver award winning information and hands on training that is required for the high demand of the U.S. military. UNITED STATES AIR FORCE – McGuire AFB, New Jersey

Non -Commissioned Officer in Charge, Installation Personnel Readiness (April 2017 – August 2019) Orchestrated entire Joint Base deployment lifecycle from logistical standpoint. Necessary to ensure Air Mobility Command Joint Base was able to meet overseas command requirements. Implementation of organization standards allowed Air Force to greatly succeed in operations Enduring Freedom, Inherent Resolve, high visibility POTUS missions, and G20 Summits utilizing PERSCO database Oracle EBS Oracle Business Suite and JavaScript Oracle MilPDS database .

• Crucial subject matter expert in charge of creating contingency orders to meet mission demands. Consulted and promoted cohesion with Air Force finance to ensure proper funding was exhausted to Airmen while serving overseas. Consulted with Unit Deployment Managers to ensure Air Force members were properly equipped to serve in deployed locations.

• Key member during Joint Base wide exercises to simulate mass deployment movements necessary to contribute to Air Force readiness during heightened tensions in the Korean peninsula.

• Assigned and organized efforts to provide necessary support to Presidential details and movements. Ensured members were able to move within 48-hour timeframe to meet essential timeline for national security concerns.

• Managed extreme high visibility classified information environment and protection of necessary data. Gathered and maintained information deemed to be of the upmost importance to U.S. military defense and success. Organization of transportation with plans and integration directorates allowed all missions to be completed without failure.

• Joint Base wide point of contact, whom authored and piloted Air Force wide Accountability system. Program was paramount to ensure Air Force members and dependents can be identified and accounted during a man- made or natural disaster. Met and exceeded Air Force headquarters standard by 25% for reporting deadlines. Karla P. Capanni 323-***-****• adyywz@r.postjobfree.com 4

• Promoted and garnered organizational cohesion with Logistics Plans, Unit Deployment Managers, and Installation Deployment Officers. Boasted clear and concise communication efforts that contributed to Air Force Team of the Year 2017. Unrivaled team member delegation management between both military and civilians. Invaluable in ensuring Air Force aircraft C-17 and KC-10 were constantly mission ready with flight crews to provide relief in the middle east on a constant clear rotation. Non-Commissioned Officer in Charge, Force Management Directorate (March 2016 – April 2018) Responsible for piloting new Air Force initiative with overhaul in the Enlisted Performance Report. Data compilation and new stratifications to allow unit to stay competitive in meeting Air Force wide quotas. Spearheaded constant monitoring of virtual dashboard to keep program running to meet heavy traffic and government demands performing tasks on Oracle EBS Oracle Business Suite and JavaScript Oracle MilPDS database

• Served as analytical lead for the Air Force Enlisted Evaluation Reports to review thousands of reports for accuracy, ensuring they were in compliance with Air Force Instruction. Intense attention to detail was lauded from base Commanders for increasing timeliness rate by over 20% according to Air Force standards.

• Drove development and implementation standards of review for the Air Force Enlisted Performance Reports that underwent a brand-new stratification process of ranks against their peers for top ratings. Crucial in organizing stratified due dates for Performance Reports through the Air Force rank system to ensure deadlines were met and exceeded.

• Increased reporting visibility around organization performance reports by creating new virtual dashboard reports, scorecards, and one stop user help center, which combined any documentation required for subject to submit signed reports.

• Accountable for maintaining Air Force unit Unfavorable Information Files that helped document Air Force members that were under investigation for intolerable behavior. Ensured coordination between unit commanders, and initiated pay redaction procedures to save government funds. This method remained consistent with Air Force financial forecasts and budgeting. UNITED STATES AIR FORCE – Headquarters, Air Force Personnel Center, Randolph Air Force Base, Texas Headquarters, Air Force Personnel Center Quality Assurance (February 2014 – March 2016) Handpicked to develop and support a new element that will oversee a government contract with Lockheed Martin worth $11.5M, well above pay grade. Communications between military and civilian was paramount for mission success and proper handling of government funding. Analytical data was crucial to report findings and identify possible downfalls to Headquarters Director.

• Led the creation and oversight of a quality assurance department to monitor civilian contractors from Lockheed Martin. This would include government contract negotiations and changes based on tracked activity, and budget analysis. Success was garnered from interviews and daily process improvement. Piloted Lockheed Martin’s activity management process which leveraged an “insights to action” framework across all channels, including social, display, retargeting, email, and voice. Datasbases used Oracle EBS Oracle Business Suite and JavaScript Oracle MilPDS database

• Adapted to change as Lockheed Martin contractors were in position to serve in a customer support venue. Presided over process that allowed the global Lockheed Martin team to focus efforts on goal driven (ie - revenue, retention, activation, engagement) activities by identifying tactics derived from customer insights and robust activity tracking.

Karla P. Capanni 323-***-****• adyywz@r.postjobfree.com 5

• Conducted customer behavioral analysis to understand how customers use Air Force Personnel programs and service center hotlines to recommend optimal program benefits and program construct. Goal was to help provide optimal customer service. Project included customer journey feedback, research, and customer interviews. Initiated joint analysis to identify possible pitfalls and latency in case management to create seamless issue resolution.

• Introduced customer research function to move insight driven decision making for high level military leadership, involved with strategic projects at all levels of the organization. This incentive has led to key decisions regarding customer content, benefits, and program access.

• Produced digital spreadsheet optimization model, which created an algorithm to optimize data compiled to track performance, progress, desired training, and ensuring goals were met or exceeded. Incentive achieved 99% military customer satisfaction rate, increasing nearly 15% from previous annual analysis. Headquarters, Air Force Personnel Center Assignments Team Lead (September 2012 – February 2014) Team mandate included oversight of Air Force budget and analytics aimed towards military permanent change of station orders. Identified government budget shortfalls, financial holds, goal setting, authentication planning and analysis. Took ownership of government’s data monitoring strategy, military member travel research. Garnered extreme attention to detail, fine-tuned information on official Air Force change of station orders, culminating with official seal of authentication.

• Authored guidance and oversaw process improvement, regarding official Air Force permanent change of station orders. Identified budget overages and sought to freeze order authentication to allow fiscal year funds to replenish. Implemented analysis strategies to streamline the orders processing application that would ultimately take orders into the electronic 21st century.

• Utilized knowledge from research to boost order authentication for entire Air Force Oracle EBS Oracle Business Suite and JavaScript Oracle MilPDS database, boasting a 0% latency transitioning from hard copy to universal electronic program. Crucial team member to ensure Air Force members were able to meet mission requirements for travel and demand.

• Led development of “best” intra office cohesion strategy, to identify shortfalls and target current or potentially high value errors that could have potentially caused budget stoppage. This was accomplished by using a combination of segmentation, research, and experience value.

• Partnered with IT to serve as organization’s data strategy lead for large process improvements, ensuring no technical latency was encountered that could have potentially cause a backlog of resources needed to accomplish goals. Utilized operational knowledge to bring to IT to ensure all systems were optimal before project start times.

• Responsible for direct reporting to Air Force Personnel Center Commander, to ensure budget analysis was met with high demand expectations put forth by the Secretary of the Air Force to meet requirements around the globe.

• Introduced new financial projection and budget process which led to more nimble performance tracking, an increase in visibility of available funds and cost risks to the Air Force for faster mitigation, and an increase in prediction accuracy for potential government budget freezes.

Aids Healthcare Foundation, Clinical Pharmacy Technician, Gardena CA (September 2009 – September 2012)

• Assists pharmacist with patient appointment setting, data entry, input of patient information in clinical medical records, and other administrative /clerical tasks. Provides English-Spanish translation for patients, ensuring consistently clear Karla P. Capanni 323-***-****• adyywz@r.postjobfree.com 6

communication between patients and providers. Assists with implementation of the medication management program. Process Patient Documents and conducting HIPAA codes from patient to providers.

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