Chris Albury

(***) *** - **** Email: adyyws@r.postjobfree.com Miami, Florida

PROFESSIONAL SUMMARY

Information technology solutions professional with extensive experience in the areas of application integration management, IT infrastructure library (ITIL) best practices, Project management, and Software Development Life-Cycle (SDLC). Solid working knowledge of business network infrastructure and, Agile methodologies with the incorporation of lean Six Sigma management principles. Strong background in the use and implementation of (SaaS) and (ERP) solutions. Six years of military service completed in the United States Navy.

Competencies Include:

Project Manager, prioritize and lead multiple projects end to end, allocate resources, while maintaining the scope of the project with extensive implementation experience using a hybrid blend of waterfall and agile methodologies.

Application Manager, manage resources and multiple projects in addition to providing hardware, software, solutions while maintaining vendor relationships and Service Level Agreements (SLA).

Release Manager, effectively managed software releases and projects, including scheduling and communicating across stakeholders, coordinating User Acceptance Testing (UAT) and completing each project through its post review phase.

Recommend, and implement policies and procedural changes related to PHI, and PII standards within the organization as a member of the I.T. Governance and Change Control committee.

Successfully manage and prioritize I.T. Customer Relations Management (CRM) request and resolution workflow for day-to-day technical operations issues.

Coordinate and supervise ongoing Software as A Service (SaaS) solutions and IT support initiatives for Desktop, Virtual Machine (VM) servers, core applications, local area networks, wide area networks, Virtualization, and Telephony.

Design Architectural strategies based on Key Performance Indicators (KPI) to meet stakeholders and business objectives.

PROFESSIONAL EXPERIENCE

TD Bank – Senior Infrastructure Project Manager (9/2022 –5/2023)

Lead project manager for FHN integration customer colleague workstream.

Managed and mentored a team of project managers through multiple phases of the project.

Facilitate meeting with multiple lines of business to collect, document and prioritize equipment requirements.

Develop and manage project plan for employee enablement equipment retail store refresh team.

Manage process of site recommendations and gap analysis phases in JIRA regarding site surveys.

Participated as a (SME) subject matter expert in the site survey recommendation review process.

Manage risk and escalation of priorities.

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Disney World - Project Manager (5/2022 – 8/2022)

key liaison between stakeholders and vendors.

Work closely with the lines of business to collect, document and prioritize scope, requirements and enhancements.

Develop and manage short-term and long-term product roadmaps.

Drive project value and facilitate project meetings.

Coordinate the development of funding documents.

Ensure that the end product ultimately meets agreed-upon specifications.

Cardinal Health - Project Manager (8/2021 – 5/2022)

Lead offshore developers, application development, and integration teams through all phases of the project to completion for a Pharmacy (CLM) contract life management enterprise resource solution. Create schedules, project estimates, resource plans and status reports.

Direct multiple resource teams through discovery phases to remediate and collapse, active directory domains destine for decommission throughout the enterprise.

Participate in strategic and operational project change request process. Collaborate with solution owner and senior business team members while managing the capital and expense budget for SOW internal and external labor charges.

Frequently use of service now for project task assignment, and multiple power apps i.e., SAP CJ13, and forecast variance.

Track and estimate resource burn rate of resources assigned to the project for internal and external team members.

Provide goods receipts for invoices to be paid for work completed by multiple vendors.

Provide project status reports, steering committee decks, and schedule numerous weekly teams and adhoc meeting.

Cardinal Health - Senior Business Analyst (2/2021 – 7/2021)

Facilitate meeting with engineers and various business owners to coordinate and report on project progress, obstacles and accomplishments.

Update technical content in Wiki as it relates to Cardinal Health Infrastructure security and governance.

Lead team in firewall rule governance compliance audit for business processes across the I.T. Enterprise.

Identify multiple approaches to problem solving and recommend the best practice solutions.

Conduct thorough business process analysis to understand existing workflows and systems.

Translate information and research into non-technical language as necessary to effectively communicate across teams.

Provide project documentation such as project lists, project status reports and budget.

Collaborate with quality control, project managers, and technical leads to ensure business acceptance.

Lufthansa Industry Solutions - IT Infrastructure Project Manager (3/2019 – 04/2020)

Support solution for infrastructure and facilities management planning and development.

Liaise with data analytic team members in providing presentations to the health care industry.

Develop job aids templates for consistency and enforce project documentation standards.

Collaborate on the development and deployment of disaster recovery plans for numerous systems.

Improved business processes and support critical business strategies by providing a variety of field’s concepts, practices, and procedures.

Lead team to improve the efficiency of IT project management requirements definition, planning, scope control, issue management and project execution.

Monitor all projects for clear goals, objectives and timelines, with measurable milestones.

Facilitate project program portfolio reviews of key projects and programs.

NCL - IT Infrastructure Project Manager (3/2019 – 11/2019)

Lead development, network, server, and database teams through various (SaaS) project scopes and objectives. Develop detailed work plans, schedules, project estimates, resource plans and status reports.

Directed resources to deploy (ERP) Comment Card a digital guest survey, and (ERP) Press Reader a digital periodical solution from original concept through final deployment over the fleet of all Regent and Oceania ships.

Participate in strategic and operational processes by working with members of the senior management team while ensuring IT initiatives achieve business goals, fostering innovation, prioritizing initiatives, and coordinating the UAT and STM functions.

Utilized Project Management process and quality standards for producing project deliverables.

Recommend and take action to direct the analysis and solution of complex problems: examples include resource availability conflicts that jeopardize project budget and/or schedule expectations.

Schedule (JAD) joint application development sessions with developers and various team members.

Manage vendor selection, contract negotiations and the integration of vendor tasks into the work plan.

Cleveland Clinic Florida - IT Infrastructure Project Manager (9/2017 – 11/2018)

Managed hospital expansion projects. CCF Weston, FHC Coral Springs, and Wellington clinic.

Inspect E-Z path sleeves installation for all areas including technology rooms and data centers.

Coordinate the installation of all racks and patch panels where applicable.

Coordinate the installation and configurations of all switches and (WAP) wireless access points.

Confirm all VLAN I.P. ranges\configurations and testing completion with network engineers.

Verify firewall installation and configurations are complete and stress tested for vulnerability.

Managed the installation\configuration of 500 TVs for the E.R., patients and conference rooms.

Manage teams and schedule for the deployment of 2,000 computers, monitors, and peripherals required for all locations totaling over 10.3 million dollars of I.T. materials.

Facilitate the configuration\deployment of 350 (VOIP) devices with telecom engineers.

Track budgets, resources, and schedules throughout all phases of the projects.

Status reporting, including regular integration, and user acceptance testing.

Lead daily huddle meeting with project team members and vendors.

Track and report the procurement and logistics of materials.

Assess risk, cross-functional impacts and develop mitigation plans.

Collaborate with various business partners to meet deployment dates and milestones.

Sheridan Health - IT / Project Manager (4/2017 – 06/2017)

Guide projects with offshore development teams to a successful completion by using Team Foundation Server (TFS), Share Point, and Requirement Traceability Matrix (RTM) management tools combined with agile and scrum methodologies to upgrade the organization web content and business functionality online services.

Support project communication plan, facilitate developers scrum team meetings, and participate in key meetings that directly affect the project.

Collaborate with Quality Assurance and User Acceptance Testing (QA-UAT) team members: review test conditions to ensure proper coverage, participate in defect review and resolution process.

Develop business relationships and integrate activities with other departments to ensure successful implementation and support of project efforts.

Work with the business and technical teams to understand complex workflows and business needs.

Translate business needs into technical solutions and corresponding business and technical requirements used throughout the development process.

Collaborate with business users and act as a liaison between business and technical teams.

Carnival Corporation - Project Manager (4/2015 – 11/2016)

Lead (SDLC) project teams through the discovery, ideation, design, execution, and evaluation phases for the release of three versions of the HESS-MS event reporting system.

Directed resources to implement multi-phased releases of the Neptune (BOQA, EGCS, and Diesel) system in coordination with the maritime quality assurance, and corporate ship building departments.

Participate in S.O.W. Negotiations, development, testing and the deployment of new enhancements for the Neptune safety system.

Support program plan, cost tracking, and manage program communications. Support project to within 15% of the planned budget, scope, and schedule from an IT perspective.

Provide analysis of business and user needs, documentation of requirements and business rules through user stories, use cases, prototyping and other supporting documentation.

Organize joint application development sessions (JAD) with developers and stakeholders.

Technical contributor in particular business processes responsible for formulating systems scope and objectives relative to the organization’s business plan and industry requirements.

Dell Inc. - Business Systems Senior Adviser (e-Commerce) (11/2013 – 8/2014)

Lead a web and mobile project team: BA, SME, UI, UX, and Network engineers to upgrade a web and mobile solution for a health care organization.

Proactively communicate and collaborate with stakeholders, subject matter experts (SMEs) and vendors to analyze information needs and functional requirements. Provide artifacts indicated by the project management methodology at play, e.g., business requirements document, use cases, user stories, etc.

Gap analysis completed to identify the current technical state to the desired upgrade and Infrastructure platform required.

Created conceptual models and validated by testing the designs.

Perform formal usability testing on multiple finished solutions.

Prepare weekly status reports, track open issues, update risk (probability, severity, and impact), and mitigation plans, participate in PMO meeting to identify potential dependencies or constraints.

Perform business requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable.

Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstract up from low-level information to a general understanding.

BlueCross BlueShield - Business Solutions Architect (5/2013 -11/2013)

Identify impacts and dependencies of various applications and recommend new business workflows.

Improve enrollment end-to-end process and billing solution utilizing the Lean Six Sigma principle.

Create scalable business designs within multiple business verticals; Business intelligence platform, Gap analysis, Key Performance Indicators (KPI), Future state, and projected return on investments.

Design requirement and testing templates in multiple business areas for payer organization; developed a business process workflow to enable better collaboration and tracking during the implementation phase especially as it pertains to the billing and payment solutions.

Jackson Health Systems - Project Manager / Senior Systems Analyst II (10/2005– 4/2013)

Support project plan, track dependencies, address constraints, resolve resources conflicts, assess impacts to plan, and obtain estimates from vendors. Responsibilities include the development, upgrades, technical support and execution of functional goals and business strategies across multiple platforms throughout the information technology enterprise for numerous (SaaS) and (ERP) global solutions listed below:

(Cerner) A clinical informatics system and Electronic Medical Record (EMR) solution.

(Centricity Perinatal) A clinical informatics telemedicine system.

(Siemens) ERP enterprise resource planning software for patient finance.

(Clintrac) A clinical coding application used for ICD-10, compliance.

(Lawson) ERP enterprise resource planning solution for Human Resource.

(MD staff) Enterprise web-based application to validate physicians’ credentials.

(Kronos) Time and Attendance Tracking System.

(Learnsoft) A web base Learning Management Solution (LMS).

EDUCATION

M.Ed. Instructional Technology- AMERICAN INTERCONTINENTAL UNIVERSITY 2006

BIT Information Technology - AMERICAN INTERCONTINENTAL UNIVERSITY 2003

AS Computer Network Engineer - FLORIDA COMPUTER COLLEGE 2000

ORGANIZATIONS & AFFILIATIONS

(PMI) Project Management Institute

(HIMSS) Healthcare Information and Management Systems Society

(BIZBOK) Business Architect Body of Knowledge

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