Customer Service Sales Representative
Resume:
Mohammed Khorb
Maghnia City(13300) Tlemcen, Algeria
**************@*****.***
STUDIES
Masters degree in Linguistics 2020
Maghnia University Centre, Maghnia
Bachelor degree in Linguistics 2017
Maghnia University Centre, Maghnia
SPECIFIC SKILLS
IT : data entry, MS Office (Word, Excel, PowerPoint)
Languages : french, english advanced, spanish average RELEVANT EXPERIENCE AS A CUSTOMER SERVICE AGENT
Customer service agent 2011 – 2019
Customer service, Maghnia City
Educating clients on account services and resolved client inquiries regarding statement information and account balances.
Entering customer interaction details in sales system to track requests, document problems and record solutions offered.
Providing primary customer support to internal and external customers.
Interfacing with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
Contributing to company achieving and holding industry-leading customer service ratings.
Evaluating customer information to explore issues, develop potential solutions and maintain high- quality service.
Recommending products to customers and suggested other options if preferred product was unavailable.
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