Project Manager Service Representative

Michael J. Nobbs

Dallas, TX, ***** · adyyvk@r.postjobfree.com · 512-***-****

https://www.climber.com/michaeljnobbs

https://www.linkedin.com/in/michaeljnobbs

Facilities Project Manager

Dynamic and performance-driven professional with comprehensive experience leading and managing facilities, programs, accounts, and operations. Adept at evaluating and selecting the most suitable vendors and suppliers, perfecting processes, implementing efficiencies, and resolving critical issues. Proven record of accomplishments in managing complex operations, delivering training to staff, and documenting and developing programs. Demonstrated ability to work within a team to conduct business developmental goals. Proficient in SAAS software, ServiceChannel, and Microsoft Office. Exhibit excellent communication, organizational, and presentation skills at all business levels. Proven ability in:

Strategic Planning & Execution

Facilities Operations Management

Inventory Planning & Control

Business Development

Change Initiation

Vendor Management

Relationships Building

Budget Development

Customer Satisfaction

Team Leadership

PROFESSIONAL EXPERIENCE

Freshco Inc., Ft. Worth, TX

Sr. Manager Project Construction; 3/2021 to 8/2022

Utilized 15+ years of industry experience as the senior member of the US Projects Team.

Managing and executing anything from single site refreshes and build outs to multi-site programs throughout the United States for a diverse portfolio of boutique client partners.

Key Contributions:

Mastered various scopes of work to help keep and retain legacy clients.

Personalized attention and attention to details helped solidify partnerships with new clients.

Service King, Richardson, TX

Regional Facilities Manager, 2/2018 to 12/2019

Formulated strategic plans to ensure effective facility management of 195 shop locations across the country.

Plan and conduct training and development sessions for new and existing shop managers as well as vendors on process and ServiceChannel to improve performance and productivity. Evaluate, assess, and select the most suitable vendors based on performance. Lead, direct, and manage capital projects in relation to facility management, guaranteeing smooth running of functions.

Key Contributions:

Built productive relationships with shop general managers, directors of operations, and market vice presidents as well as developed partnerships with vendors and suppliers.

Enhanced operational efficiency by scrutinizing and employing improved processes and best practices.

Fiesta Mart, LLC, Houston, TX

Maintenance Manager, 10/2016 to 2/2018

Researched, identified, and selected a SAAS platform for work order management. Determined and employed improvement opportunities in current processes and policies.

Conducted detailed analysis to examine and fulfill departmental Carpentry and Bakery Tech staffing requirements. Headed and adeptly managed overall helpdesk processes, current policies, and staffing needs, which aided in seamless execution of maintenance operations. Held accountable for analyzing and dealing with a $5M annual capital expense line for all 75 stores (avg. of 175k sq. ft.) and corporate, warehouse, and commissary spaces 225 sq. ft. I also had 20 direct reports (admin, 2 help desk reps. Carpenters, electricians, maintenance techs, including refrigeration and bakery equipment techs.

Key Contributions:

Adopted best practices to ensure adequate management of $20M annual budget lines for seventy-one stores, corporate offices, warehouse spaces, and commissary.

Commended by top management of consistently monitoring and crisis management of remediation and catastrophic damage from Hurricane Harvey resolving complex issues.

Embree Group, Georgetown, TX

Asst. Project Manager - Facilities, 12/2015 to 8/2016

Planned and introduced a facilities program for existing and potential clients that did not have an internal FM Team.

Selected, on boarded, and managed vendors and contractors to ensure smooth running of project functions. Led in-depth analysis to evaluate and select the best web-based facilities management (SAAS/CMMS) system.

Key Contribution:

Steered efforts towards effective management of customer relationships and on boarding of clients into the R&M Program.

EZCORP – Austin, TX

Facilities Manager, 10/2012 to 11/2015

Devised strategic plans to deal with all facilities issues for 1200+ locations in the United States and Canada averaging 5k and 10k sq. ft. (EZCORP discontinued operations for 500 locations in 2015).

Produced detailed customized reports using the ServiceChannel Pro-View Reporting tool. Delivered training and coaching to operations teams to develop better understanding related to ServiceChannel and related processes. Planned, created, and managed a “Run Rate” budget for forecasting and budgeting purposes - $9M annually. Liaised and functioned closely with property owners, real estate, and legal team to manage each facility to ensure we were complying with each location's lease agreement. Collaborated with service providers to implement best practices to deploy to store operators, ensuring seamless work. Developed and wrote the EZCORP repair and maintenance manual. In addition to the store locations spread across the US; I also managed six corporate facilities in Austin, TX. totaling 161k sq. ft. and one direct report in the Chicago market.

Key Contribution:

Collaborated with regional directors of operations on regular basis to discuss budget, capital improvements, impending issues, and maintenance performance and expectations.

Contributed efforts to seek out economies of scale, modern technology, and required equipment to minimize run rate costs.

experiences as Field Service Representative at FM Facility Maintenance – Hartford, CT, as Facilities Manager at Blockbuster – McKinney, TX, as National Account Manager at CrossCom National – Deerfield, IL, and as Area Hall Director at North Central College – Naperville, IL, and The University of Akron – Akron, OH

EDUCATION

MS, College Student Development, Alfred University, NY 1996

Cazenovia College, Cazenovia, NY 1994

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