CHANTEL MCCLAIN

(***) *** - **** Marietta, GA adyyvd@r.postjobfree.com

Experience:

Sous Chef Assistant March 2023 – Present

Compass Group, Atlanta, GA

Support Delta Sky Club members by preparing items on production sheets following established quantities and recipes for food and beverages

Complete and follows daily production worksheets and waste log sheets

Operate and cleans equipment per department procedures after each use

Store, label, and date all food items according to policy

Complete all required documentation, reports, logs as required

Comply with federal, state, and local health and sanitation regulations and department sanitation procedures

Take orders from customer and prepare items requiring short preparation time

Serve customers in an efficient and friendly manner

Complete orders from steam tables and grill and serves customers at multiple stations

Use approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control

United Airlines August 2022 – January 2023

Customer Service Agent, Atlanta, GA

Interacted with domestic and international customers in lobbies and at gates, helping them with ticketing and baggage

Provided friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable

Interacted with customers in a kind and useful manner to craft memorable experiences and built customer loyalty and dedication

Stepped up and anticipated customer needs while maintaining a strong sense of responsibility when a customer was inconvenienced

Maintained composure and managed issues while not taking customer frustration personally

Worked collaboratively with others, supported your colleagues, and helped them be successful with new processes and technologies

U.S Postal Service October 2016 – January 2023

Lead Postal Clerk, Harrisburg, PA

Greeted all guests in a standing upright position as they enter the facility maintaining the highest quality of customer service

Coordinated with USPS employees for processing all mail and packages

Assisted customers with all mail deliveries and shipping needs, including but not limited to forwarding paperwork, new owner paperwork, priority services, and delivery options

Utilized proper phone etiquette for all incoming and outgoing phone calls

Reported any violations of the Rules and Regulations that are noticed at any time

Wrote reports of daily activities and irregularities, such as equipment or property damage, presence of unauthorized persons, or unusual occurrences

Reported all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily

Completed daily opening and closing processes in addition to USPS reporting requirements

Comcast

Billing Agent/Retention, Harrisburg, PA September 2013 – February 2016

Demonstrated functional skills to provide prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues

Strived for first-call resolution while handling all issues with urgency, ownership, and accountability

Performed complex diagnostic troubleshooting to resolve voice, video & data service issues

Fulfilled client requests to make changes to their Business Class Services including voice, video & data products

Leveraged a variety of software applications to manage customer account information and diagnose and resolve technical difficulties

Identifies opportunities for process improvements and recommends solutions to leadership

Recognized and diffuses difficult customer situations utilizing all resources, interpersonal and negotiating skills to come to resolution

Articulated relevant information regarding billing cycles, processes, and prorates effectively

Acted as a product consultant to business owners by articulating product features and benefits and making recommendations for new lines of business, upgrades, and other services (Signature Support, Upware, etc.) based on customer needs/interests

Pennsylvania Higher Education Assistance Agency (PHEEA)

Asset Maintenance, Harrisburg, PA November 2011 – February 2013

Counseled customers in achieving successful repayment of their student loans; answered payment and billing inquiries, discussed repayment plan options and eligibility, payment alternatives, interest accrual, forgiveness programs, and consolidation.

Led various projects and business improvement initiatives that impact or relate to borrower delinquency and default

Answered questions identify the root cause of the call and research to resolve the customer inquiry upon first contact

Assisted customers with troubleshooting online account issues and utilizing online tools that are available

Skills:

Customer Service

Microsoft Office Suite

Adaptability

Efficiency

Problem Solving

Time Management

Communication

Teamwork

certificates:

Mixology ABC Bartending Schools Issued May 2023

Education:

Harrisburg Area Community College Anticipated Graduation 2022

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