Customer Service Coordinator

OBJECTIVE

To secure employment with a reputable company where I can expand my knowledge and skill set.

SKILLS

Customer Service

Reliable

Communication Skills

Documenting

Attention to detail

AMANDA MARIGLIA

EXPERIENCE

REGISTRAR • HCA FL OCALA HOSPITAL • 12/05/2021 – CURRENT

The Registrar is responsible for timely and accurate patient registration.

Interviews patients for all pertinent account information and verifies insurance coverage.

Interview patients at workstation or at bedside to obtain all necessary account information.

Provide exemplary Customer Service. Understand/explain policies regarding services, pricing, insurance billing, and payment of account

Verify all insurance and obtain pre certification/authorization.

Process patient charts according to paperwork flow needs and established productivity standards.

Meet/exceed performance expectations and complete work within the required timeframe.

Demonstrates proficiency in Microsoft Office applications

CUSTOMER SERVICE AND VOLUNTEER COORDINATOR • OTOW • 01/2019 – 12/2021

As a volunteer coordinator some of my responsibilities include recruiting and training new volunteers, keeping a database of volunteer information and skills, matching volunteers to opportunities that suit their skills, keeping volunteers informed, and conveying the organization's purpose to the public. I am responsible for tracking volunteer hours and managing award programs. Since volunteers are not paid, tracking a volunteer’s time with the organization is important, and allows the non for profit organization to recognize the person with certificates or other mementos.

As an experienced customer service coordinator I am responsible for a team of representatives who will offer excellent customer service. I make sure to ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. Oversee the work of every member of your team and assist them in resolving customer complaints, improving customer service, and maintaining satisfied customers.

As a successful customer service coordinator, I possess excellent communication skills and the ability to lead and promote the vision of the organization. I motivate the team and offer incentives for positive customer feedback. As an exceptional customer service coordinator I possess outstanding product knowledge and instill this value in the team in order to achieve success.

YOUTH PROGRAMS COORDINATOR • F.E.WARREN AIR FORCE BASE • 2007 – 2017

Accountable for the whereabouts and safety of children and youth, Provides care/supervision, oversight and accountability for program participants. Assists in preparing age appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings and special events; arranges and serves snacks/meals. Executes work in accordance with policies and regulations. Transported children in government vehicles. Coordinated and conducted activities for children and/or youth ranging in age from 6 weeks to 18 years. Creates an environment which welcomes participant interest and promotes positive interactions. Implements program options for children and youth with special requirements. Demonstrates, instructs, leads and facilitates planned and spontaneous program activities. Staff, management, and parents on activities. Conducts inventory on equipment and supplies.

EDUCATION

CERTIFIED PHLEBOTOMY TECH • 06/2023-06/2025 • CENTRAL FLA MEDICAL CERTIFICATIONS LLC

Certification # 45262-168-618-5127

AA • 2012 • LARAMIE COUNTY COMMUNITY COLLEGE

Associates in Education

HS Diploma • 2003 • AVIANO HIGH SCHOOL

HS DIPLOMA

VOLUNTEER EXPERIENCE OR LEADERSHIP

Assistant Cheer Coach for Jr. Wolfpack with MCYFL

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