SUMMARY

Instilled with a sense of hard work and dedication with the ability to make excellent decisions, while incorporating the ideas of others, maintains a goal-oriented determinism that allows me and others to strive to our full potential within an organization. With over 18 years of experience, I am able to pick up tasks quickly with concise execution.

SKILLS

HR Department Startup Staff Recruitment & Retention Orientation & Onboarding HR Policies & Procedures

Employment Law Employee Relations HRIS Technologies HR Program/Project Mgmt

FMLA/ADA/EEO/WC Alternative Dispute Resolution Training & Development Organizational Development

Mediation & Advocacy Benefits Administration Performance Management Active Listening

Concur (P-card) Text Recruit BrassRing

EXPERIENCE

Spectrum – Charlotte NC

Recruiter 2017-Present

Work with Customer Service Operations leaders and HR Director to determine hiring and staffing requirements. Leads in the development of applicant sourcing and outreach efforts. Evaluates and prescreens candidates in fast paced, high-volume recruiting environment. Partners with hiring managers to recruit and select qualified candidates.

Determine applicants’ qualifications through employment application, interviews, assessments and background verification process

Generates large pool of qualified applicants through employee referral program, advertising, sourcing and outreach campaigns

Develops and places advertisements and job postings on company website, job boards and social media

Ensures compliance with all applicable federal, state, and local laws related to employment

Participates in and attend job fairs and community outreach events

Promotes equal opportunity employment by analyzing results of outreach efforts and modifying recruitment efforts based on those results

Communications hiring process to manager and training manager on ATS and EEO/FCC compliance and monitoring internal compliance with EEO/FCC requirements related to staffing

Utilizes applicant tracking system to maintain accurate and up-to-date recruitment and applicant files and proper disposition of candidates

Implements diversity recruitment strategies and participants in applicable national recruiting conference

Manages the recruiting lifecycle to include selection, offer, onboarding processes

Relationship management with recruiting leadership to understand support needs and management escalations to overcome challenges

Support HR Director, 3 Recruiters, and 4 HR Generalists

Update daily interview reports in SharePoint, job fair calendar, Outlook calendar

Communicate with candidates using Text Recruit, Avaya, Montage and Modern Hire

Work closely with the Hiring Managers, Talent Acquisition and HR Employee Services Center

Submit welcome email to new hires and provide new hire information

Update new hire and rehire information into PeopleSoft

Final dispositions candidates in the Applicant Tracking System, close and cancel requisitions

Support assigned functional areas for data records management, programs and projects

Work independently and collaboratively, make decisions based on data and good judgment

Work with leaders and employees to establish and maintain a positive work environment

Spectrum

Sr. HR Coordinator 2011-2017

Worked closely with recruiters regarding new hires background and onboarding status

Partnered with pre-employment, management and legal regarding employment decisions

Process I-9s and E-Verify documents within compliance timeframe; Informed HR Business Partners of incomplete I-9/E-Verify documents

Processed internal cross-boarding and external new hires documents in a timely manner

Effectively addressed employees and 3rd party issues and concerns

Answered employees with questions related to Leaves of Absence (FMLA, LTD, STD, jury duty, bereavement, military leave, worker’s compensation policies and procedures)

Performed data entry, generates data reports and trouble-shoots the time-keeping system Kronos

Conducted periodic system audits for department

Partnered with HR Business Partners and Employee Relations regarding escalations and investigations

Worked with HR Technology department on system upgrades and reporting

Conduct new hire orientation and prepare new hires for training

Create employee referral bonus report for employee payout

Time Warner Cable – Charlotte NC

Customer Service Professional 2002-2011

Investigated and resolved Better Business Bureau, NC Attorney General, and Office of the President and Corporate Office to the President complaints

Communicated with Time Warner Cable subscribers and company representatives to assist and resolve inquiries or problems in a manner consistent within policies and procedures

Possessed a level of understanding of all phases and aspects of the customer service billing system

Connected with Tech Support management regarding escalations reported to the center

Provided reports to leaders regarding resolved and unresolved escalation tickets

Worked with trainers, supervisors, and management team to ensure call center agents development

Professional Skills and Certifications

Proficient in the use of: Microsoft Office Suit, Brass-ring, PeopleSoft, Help-Desk Case Management, Kronos, Avaya, Cornerstone (Learning Management Systems and Performance Tool), ICOMS, VIAONE EXPRESS, CSG billing system, Issue Trak, Visio, I-9 Certified, Records Management Systems (RMS), Text Recruit, working knowledge of Kenexa, Concur, Modern Hire, Montage, etc.

EDUCATION

South Carolina State University – Orangeburg, SC

B.S. in Marketing

Strayer University – Charlotte, NC

Masters in Human Resources Management

Organizations

Golden Key International Honor Society

Delta Alpha Pi Honor Society

National Association for Multi-Ethnicity in Communications (NAMIC)

Women In Cable Telecommunications (WICT)

Society for Human Resource Management (SHRM)

TedTalks Facilitator

Spectrum Women

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