Dana Gilmore

**** ******* ******

Baltimore, MD *1223

adyytg@r.postjobfree.com

443-***-****

WORK E X P E R I E NCE

ROSS & ASSOCIATES MEDICAL PARTNERS, UPPER RIVERDALE, GA Medical Office Assistant, February 2022 – May 2023

• Greeted patients, answered phone inquiries, verified patient demographics, scheduled appointments. Maintained filing system for patients and employees.

• Contacted insurance companies to resolve pending claim issues. Managed inventory and ordered supplies.

• Provided administrative support for CEO excellent and performed other clerical duties necessary white maintaining a clean and safe work environment. WELLSTAR, MARIETTA, GA

Customer Service Collections, February 2020 – April 2020; September 2021- February 2022

• Received inbound calls from patients regarding questions and concerns about their medical bills.

• Collected payment on overdue bills via check or credit card relating to heath care, including, hospitalization, surgeries, and routine checkups.

• Made payment arrangements for patient who couldn’t pay pass due amount, mailed out monthly statements balanced cash draw and returned phone calls when necessary. AETC, ATLANTA, GA

Guest Services Representative, April 2019 - February 2020

• Provided excellent audible greetings to passengers from initial hello to departing remarks.

• Provided Domestic and International passengers with information about airport facilities and amenities.

• Provided excellent customer service and assist, move, guide and direct guests through the airport as needed.

SAINT AGNES, BALTIMORE, MD

Medical Associate, July 2018 - March 2019

• Performed registration and basic verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing, also identified and updated patient demographic information on ADT System as directed. Obtained insurance card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility too while providing courteous and accurate patient and hospital information.

• Assembled and disassembled patients' chart or departmental documents according to the department policies also copied faxed documents to ancillary areas or physician office while maintaining inventory control of forms and paper supplies needed in area. JOHNS HOPKINS HOSPITAL, BALTIMORE, MD

Patient Service Coordinator, April 2018 - July 2019

• Assisted every patient to achieve ideal patient encounter and maintained accurate information to facilitate each patient encounter.

Facilitated interview patients or their representatives and used analytical ability to investigate problems relating to patient care.

• Provided information to patients, family members and visitor regarding patient information, policies and procedures, hospital services, community services and resources. JOHNS HOPKINS HOSPITAL, BALTIMORE, MD

Patient Representative, May 2012 - April 2018

• Coordinated communication between patients, family members, medical staff, administrative staff, and regulatory agencies.

Interviewed patients or their representatives and used analytical ability to investigate problems relating to patient care.

• Provided information to patients, family members and visitor regarding patient information, policies and procedures, hospital services, community services and resources.

WATKINS SECURITY AGENCY, BALTIMORE, MD

Security Guard, December 2009 - Mar 2012

Escorted drivers to transport vehicles to specified locations to ensure protection of vehicles and or persons from theft and damage.

Monitored, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area. Provided public safety by maintaining order, responding to emergencies, protecting people and property, and promoting good community relations. TOYOTA FINANCIAL SERVICES, OWINGS MILLS, MD

Administrative Clerk, June 2005 - Dec 2009

Provided customer service focused service by promptly and accurately processing all payment transactions in a timely manner.

Verified and processed insurance tracking information including customer centered approved waivers, system generated updates and monthly file aid reports. Provided accurate tracking records and documentation upon request and provided additional support to the unit to ensure maximum productivity. MBNA, HUNT VALLEY, MD

Call Center, June 2000 -June 2005

Made outbound calls using computer generated system to contact cardholder’s who were 60 days delinquent with their account.

Made payment arrangements with cardholders to help them bring their accounts current and up to date.

Collected over $500,000 for the collections department and mailed out monthly statements.

E DUCATION

Carver High School, Baltimore, Maryland

High School Diploma, June 1985

Strayer Business College, Baltimore, Maryland

Certificated - March 1987

ADDITIONAL S K I L L S

Professional Customer Service Skills

Excellent Analytical and interpersonal Skills

Knowledge of standard office equipment

Microsoft Word, PowerPoint and Excel

REFERECES A V A I L ABLE U P O N REQUEST

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