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Customer Service Project Manager

Location:
Wilkes-Barre, PA
Salary:
18-20$ hr
Posted:
August 15, 2023

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Resume:

Gina Campbell

People oriented, hardworking team player with wide range of experience from pharmacy

tech, to cleaning, customer service, retail, sales, receptionist, office, typing, exceptional communication and friendly personality, team player, leadership skills, detail and goal oriented, while possessing the ability and willingness to adapt to any type of position or job setting and strong will to do my best under any circumstance.. Wilkes-Barre, PA 18702

adyysz@r.postjobfree.com

+1-570-***-****

I am a hard worker and dedicated to any job I have. I work well with others as I'm very easy to get along with. I possess a positive attitude. Funny and charismatic. & I'm reliable, and responsible. I may be flexible with hours, usually will make myself available. Prompt and on time. Trusthworthy. I am detail and goal oriented, organized. Willingness to learn and catch on quickly. I adapt well to any job setting, and I have the ability to multi task. I do not have a criminal history and will undergo any background check/drug screen if needed.. I'm a team player. possess leadership skills, I believe in problem solving, great with customers as I'm friendly and genuine as well as personable. Excellent communication skills. Patient and understanding of others. I have a wide, broad range of experience from previous jobs that have instilled good qualities in me and have given me skills; and knowledge that I feel will be beneficial to any position I imply myself to. I worked in customer service and retail, front end counter server, as well as a pharmacy technician when I was going to college for it. I believe working these jobs have enhanced qualities I possess, not limited to the following; I am great with computer work, Very technology inclined, Microsoft Word/Excel, Google, faxing documents, print and copy, exceptionally fast typer, excellent communication, cash register, managing register, knowledge of working with various insurance companies via phone and fax to make and take orders, directing incoming calls, making outbound calls, helpful to customers and understanding of their needs as well as co workers and staff. Very neat and organized, If needed I do clean well and take my time while doing so, strive for perfection, thorough, conscientious, patient and understanding of others, can work alone or in fast paced environment, I pay strong attention to detail, respectful, courteous and cooperative, hard worker, always giving 100% to any position and tasks required of me, maintain a positive attitude & am very respectful to everyone. Many years of experience with cleaning schools as well as homes. Which I love doing and am great at! I strive to have the Customers satisfied with my work & they almost always compliment me on my cleaning! Authorized to work in the US for any employer

Work Experience

Cleaner/Housekeeper

VARIOUS SCHOOLS AND LOCATIONS - Wilkes-Barre, PA

August 2010 to March 2022

I worked as a housekeeper at first for the school district and then for homes, & rentals. Sometimes helped by packing up homes for moving customers and cleaning their houses afterward. Packaged all their belongings neatly, bubble wrapped their delicates and taped it up in boxes. Cleaned each room from top to bottom, baseboards, ceiling fans, windows, blinds, shutters, shampooed rugs, polished furniture, cleaned countertops, polished wood furniture, vacuumed & mopped bathrooms and kitchens, inside appliances, sometimes painted, and got their homes ready to sell or rent. In addition I've done housekeeping for customers, cleaning weekly, and made sure I do so to their satisfaction. I always take my time and clean in a professional manner and to each customers needs, whether it's cleaning windows, vacuuming floors, or polishing furniture; cleaning kitchen countertops, or bathrooms: I take each job seriously and put my all into it by being thorough & working hard. Customers are beyond satisfied with my ability to clean well, personality & good attitude and strong work ethic. Trustworthy and reliable.

• Trained in industrial cleaning

Customer Service Associate

Marshall Retail Group - Wilkes-Barre, PA

February 2019 to June 2019

As a CSA, in this store in the casino, I was responsible for working with customers, following the "We act" Policy engaging and initiating conversation with customers as a leads sales associate. I was able to sell a significant amount of merchandise by being myself. I received an expert in Brighton jewelry certificate as part of my "Brighton" training.

Project Manager

November 2017 to June 2018

Worked for a construction/excavation company as the project manager. I assisted with bids and findings of construction jobs, worked alongside GM with current jobs, was very detail oriented as to upcoming projects, took notes, summarized plans and actions. summitted paperwork for bonding licenses, contracts, worked alongside GM and owner assisting in phone calls, payroll for other employees. Sales/Front end Cashier

Januzzi's Pizza and Subs - Wilkes-Barre, PA

April 2013 to June 2016

As the front counter girl for a popular restaurant, my job wasn't limited to one activity. I was relied upon for a number of things, and I was able to maintain good customer service skills and established familiarity as well as good relationships with customers and co-workers alike. I was required to answer the phones; up to 7 lines at a time. Take customers' orders both for delivery and in person for take out. Sell OTC snacks or beer. I was responsible for daily tasks/chores like filling condiments into small containers (i.e blue cheese, ketchup, etc.) cutting celery, weighing out/counting out food products. Stocking shelves with beer, soda, assisting cooks with orders. Cleaning the cooler room, windows, front area. At the end of the night I was held responsible for the register/drawer which meant daily counting of the register, daily beer sales total, daily log print out, checking each credit slip from the waitresses, tally up our dine in receipts and ultimately making sure our sales numbers added up. Pharmacy Tech

The Medicine Shoppe - Exeter, PA

December 2005 to March 2009

With proper training and school I became a pharmacy tech at a locally owned pharmacy where I learned a great number of skills. I love helping people in general so It came natural to me. I was able to Interact with my customers, wait on my customers in person or over the phone, addressing any concerns about their medicine, filling their prescriptions via fax, call, or customer walk in. Worked with customers’ different insurance companies for prior authorizations or billing via phone or computer. Was responsible for faxing many things over to insurance companies and putting new inventory away. Alongside everything that was my duty as a pharm tech, I also Maintained a clean pharmacy and store, Set up greeting card display, ran the vaccum, cleaned windows, & shelves, decorated for the holidays. Checked inventory of our OTC products and merchandise. Restocked coolers. Restocking/advertising new merch. I always maintained a friendly easy going attitude In order to work well with staff and meet customers' needs. I ran personal errands for my late and great Boss as well such as bank deposits and pharmacy deliveries to customers who needed it.

Education

Associate in Pharmacy Technician

Allied Medical and Technical Careers - Forty Fort, PA July 2008 to January 2009

some college in pharmacy technician

Allied medical - Forty Fort, PA

June 2008 to January 2009

Some college

Skills

• Microsoft Office and Windows (10+ years)

• Copy Machine (10+ years)

• Cash Register (6 years)

• Customer Service (6 years)

• Filing (10+ years)

• Housekeeping (10+ years)

• Sales (4 years)

• Crew Member

• Project Management

• Scheduling

• Word

• Outlook

• Customer Support

• Customer Care

• CSR

• Typing (10+ years)

• Customer Service (10+ years)

• Clerical (10+ years)

• Filing (4 years)

• Inventory (4 years)

• Cashier (8 years)

• Cash Handling (4 years)

• Sales (5 years)

• Receptionist (Less than 1 year)

• Adobe (10+ years)

• Cleaning (10+ years)

• Written Communication (5 years)

• Documentation (3 years)

• Google Docs (4 years)

• Microsoft Office (10+ years)

• Billing (5 years)

• Hospitality (10+ years)

• Call Center

• Microsoft Excel (10+ years)

• taking orders (6 years)

• Fax (10+ years)

• Office Administration (2 years)

• Scheduling (2 years)

• Insurance (4 years)

• Receptionist (2 years)

• Research (5 years)

• Pharmacy Technician Experience

• Residential Cleaning

• Medical Billing

• Microsoft Powerpoint

• Insurance Verification

• Computer Operation

• Sanitation

• Housekeeping management

• Commercial cleaning

• Carpet cleaning

• Laundry

• Custodial experience

• Janitorial experience

Certifications and Licenses

certificate of Profiency writing abilities 2007 PSSA June 2007 to June 2007

I was awarded this certificate signed by our president for my graduation essay for the 2007 PSSA test. Its stated my "essay is outstanding and I scored above the proficient level of excellence" Driver's License

Brighton Jewerly expert

April 2019 to Present

Assessments

Customer Focus & Orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Proficient

Sales Skills: Influence & Negotiation — Proficient August 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I'm a very friendly and easy to get along with person. I'm hardworking and complete anything required of me to the best of my abilities. I am reliable, responsible, trustworthy, and focused. I pay attention to detail. Organized. Goal oriented. Strong will to get the job done. I have the ability to multi task and catch on easily. I get along well with co-workers and customers alike. Communication/Writing/Typing is exceptional. I manage to keep up in a fast paced environment. I will commit to any position and have the desire to learn more if needed..Patient, Understanding, courteous and cooperative, Respectful, Very easily adapt well to new environments. Committed to any job, winning attitude and personality.



Contact this candidate