Thomas Lapin

Prescott, Arizona

adyysi@r.postjobfree.com

702-***-****

Results-oriented Manager with 30 years of experience. Effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and unsurpassed work ethic. Extraordinary people management and team building skills.

Authorized to work in the US for any employer

Work Experience

Managing Partner

Poolman - Henderson, NV

September 2022 to March 2023

•Managed Office Administration, Sales, Service, Warehouse and Fleet, Payroll, P&L, Income Statement, A/R and A/P, Budgeting and Sales forecasting.

•Reduced OT by 35% by re-routing all routes to make more efficient, was able to eliminate 1 route and reduce fleet costs by 22%

•Increased sales by 40% implementing sales goals and referral bonus for new sales/customers.

•Inventory control, saving $70,000 by identifying standing inventory and creating sales opportunities to eliminate.

•Collected $337,000 in A/R from 60-120+

•A/R #s 30-1.7%, 60- 1.2%, 90- .08%, 120+ .02%

•Implemented quality exception report to identify possible problem accounts and have assigned to managers to address and correct.

•Implemented Customer loyalty/referral program.

•Customer retention 99%

•EBITDA from -67% to positive 23% in 4 months.

Service/Account Manager

Cintas - Las Vegas, NV

May 2003 to February 2022

Managed day to day operations of the Service department with revenue of $16,000,000 and a territory which consisted of Utah, California, Arizona and Nevada. Service team of 25 SSR’s (Union, bargaining agreement) and 2 Supervisors. Helped manage Plant/Production personnel of 100 employees during vacations and vacant positions.

•Managed over 2500 customers in 4 states.

•Renewed exposed Contracts with less than .05% reduction in revenue and 93% of accounts secured with no additional investment. Results; Total Contract exposure of 4% with over $11,680,000 of local revenue secured.

•Negotiated Contracts and RFP’s for 16 years with Corporate, private, City, State and Federal.

•Increased revenue by 22% with 16 year avg of 17.4% YOY

•Managed installs of new accounts

•Verified and managed all sales, growth and stops during check ins with all drivers.

•Performed sales meeting and training for new product introductions.

•Managed Service Department of 27 employees with turnover rate of 6%.

•Conducted Safety meetings and Smith Driving course.

•Conducted weekly debriefs with SSR's and Supervisor's to increase growth and Customer retention.

•Conducted on-sight goodwill visits with top 100 customers, handled all customer concerns and negotiated new agreements along with increasing sales.

•Knowledge of SAP, Excel, Word, Outlook

•Customer NPS score of 43%

•Continuously coach and train which resulted in promoting 9 employees to management roles and turn over rate of 6%.

•Created time studies for all routes, re routed and made more efficient which reduced overtime cost(115 hours $3,450 weekly) and improved overall performance.

•Managed Safety meetings and had a TIR of 0 for last 12 months.

•DOT compliance of 100% for both Drivers and Fleet of 23 trucks.

•Maintenance of fleet and ordering of new trucks.

•Managed payroll and bonuses for drivers. Would have to verify hours, commissions, bonuses and then approve payroll.

•Forecast P&L Monthly/Qtrly and Yearly.

•Achieved direct sales of 180,000 for territory.

•Achieved double digit growth for 16 years.

•#1 Service Manager in Region for 3 years, Top 5 for 8 years, Top 10 for 1 year

Territory Account Manager

Lorillard Tob. - Las Vegas, NV May 1991 to March 2002

Calling on established traditional and non-traditional retail outlets.

•Increased market share in territory by 24%.

•Increased sales in territory by 31%

•Placement of 117 promotional displays in national accounts without contract.

•Managing returns at local warehouses, ship back old and damaged.

•Selling and executing national and local brands building marketing programs and initiatives within these accounts; - Plan and execute the visit to the retailers and build strong business relationships, respond to their questions, issues, and concerns, and monitor contract compliance;

•Inventory management and rotation of product to make sure product sales before expiration date.

•Managed personal stock and sale from stock when needed or while promoting discounts.

•Achieved assigned quantitative and qualitative sales goals.

•Build temporary POS for promotional items and maintain contracted space on shelves. Continuously Upsell and promote brands.

•Secure new agreements and displays with local businesses to help promote brands.

Sales Representative

MetLife Insurance - Las Vegas, NV May 1989 to May 1991

•Series 6 and 63 licenses

•Life and Health

•Financial Needs Analysis

•Creating peace of mind for families• Prospecting, cold calling, mass mailing

•Investment recommendations.

Warehouse Worker

Core-Mark International, Inc. - Las Vegas, NV June 1986 to May 1989

•Order pulling

•Loading of trucks

•Operation of manual and powered pallet jacks and Fork lifts

•Inventory control

•Deliveries

Education

Some college in Business Management

Clark county community college - North Las Vegas, NV

April 1985 to June 1987

High school diploma or GED

Skills

•Team Management

•Planning and Organizing

•Problem solving

•Decision making

•Leadership

•Time management

•Customer service

•Inventory control

•Forecasting

•Data analysis

•Communication

•Budgeting

•Adaptability

•Critical thinking

•Negotiations

•Motivational

Certifications and Licenses

Driver's License

Assessments

Work style: Professionalism — Proficient

April 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient August 2021

Responding to customer situations with sensitivity Full results: Proficient

Management & leadership skills: Impact & influence — Proficient

March 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient

August 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Management & leadership skills: Planning & execution — Proficient

February 2022

Planning and managing resources to accomplish organizational goals

Full results: Proficient

HR: Compensation & benefits — Proficient May 2022

Knowledge of compensation and benefits programs

Full results: Proficient

Sales skills — Proficient

March 2022

Influencing and negotiating with customers Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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