Resume

Customer Service Representative

Location:

Muskegon, MI

Salary:

25 hr

Posted:

August 15, 2023

Contact this candidate

Resume:

JOB OBJECTIVE

To obtain a full-time Customer Service Representative Position where I can utilize my skills as I assist customers as the first point of contact regarding customer complaints, order inquiries, account balances, potential discounts, discrepancies; overall general questions and/or concerns, with advancement possibilities.

Signature Strengths

Type 60 wpm,

Word processing and revisions

Microsoft 365 Software Programs

Familiar with Payroll Responsibilities

Accounts Payable/Accounts Receivable

QuickBooks

Kronos

SAP

Vantage

EMPAC

Visual

WORK HISTORY

MACRO MAGNETICS 01/2022 – 06/2023

Customer Service Representative

Overview: Hired as the first point of contact for our customers. This position required a high level of excellent interpersonal skills, high emotional intelligence and a general understanding of business processes.

Career Benchmarks

Communicated with customers via email and phone about open orders.

Entered purchase orders and sales orders in Vantage and provided sales order confirmations back to customer.

Worked with engineering, manufacturing and purchasing to determine the lead time when entering sales orders into Vantage.

CREATIVE FINANCIAL SERVICES 11/2021 – 01/2022

Accounts Payable/Accounts Receivable Assistant

Overview: Brought in as a Customer Service Representative to provide excellent intellectual customer support to established customers as well as new customers ended up as an AP/AR Assistant.

Career Benchmarks

Performed various administrative duties including cycle counts, filing and answering phones.

Assisted Accounting Department with completing payable and receivable transactions, sorting documents, paying invoices, collecting revenue, notifying customers of past due accounts and maintained accurate accounting records.

Entered and processed incoming purchase orders, created sales orders and maintained lines of communication open amongst customers regarding all open orders.

ROBERT HALF 08/2021 – 10/2021

Accounts Payable Associate

Overview: Hired to process, organize and record payable invoices as instructed by the supervisor of the Accounting Department.

Career Benchmarks

Prepared and organized invoices for payment approval.

Monitored and processed approval pending invoices.

Posted and recorded payments utilizing SAP to vendor accounts.

PROFESSIONAL REFRERENCES

Ashley Merfeld, Human Resources

W: 616-***-**** x:1006

C: 231-***-****

adyysf@r.postjobfree.com