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Sales Representative Customer Service

Location:
Knightdale, NC
Salary:
85000-95000
Posted:
August 15, 2023

Contact this candidate

Resume:

Gerald

Denis

919-***-****

adyyry@r.postjobfree.com

Performance-driven sales executive

with 1o+ years of experience building

sound client relationships that align

with organizational objectives. Strategy

architect in the development and

implementation of superior sales

strategies.

CORE COMPETENCIES

• Operations Management

• Business Development

• Relationship Management

• Leadership/Coaching

Spectrum Residential Sales, Cary, NC:

Supervisor: Residential Connectivity Specialist // NOV 2022-Present

Actively and consistently support all efforts to simplify and enhance the customer experience. Responsible for meeting and exceeding budgeted headcount and sales goals.

Using my strong project management skills, I prioritize multiple tasks and initiatives in a fast-paced Set clear expectation and hold employees accountable when expectations are not met in a consistent and fair manner.

Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them. Create reports and analytics necessary to drive and support business decisions.

Communicate territory assignments to Residential Connectivity Sales Specialists. Monitor the payroll process and ensure timely and accurate approval of all commission payments.

Handle employee relation issues, including performance appraisals, coaching, and training. Complete administrative tasks related to all sales activities and ensure their team does the same.

Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, while perform other duties as requested by leadership.

Spectrum Enterprise Healthcare, Cary, NC:

Strategic Account Specialist // Aug 2021 – Nov 2022

I created and led the integration of market intelligence and consulting solutions across technology including cloud-based applications and infrastructure solutions including video, voice, and data.

I leveraged the power of relationships, delivering holistic and responsive solutions beyond customers’ expectations.

Partner with healthcare organizations to provide technology solutions that allow them to increase patient care.

Enable medical staff to apply quality care while decreasing costs and mitigate the overall risk of down time.

Sale national fiber optic network coupled with Cloud nodes and managed applications infrastructure as a Service.

Applications, Managed Office 365, Managed Security, Cloud Replication, Managed Databases, Managed Servers, Colocation, Oracle and Cisco cloud base phones.

Facilitates face-to-face meetings with medical staff, IT staff, doctors and board members which have improved my sales and quota numbers.

Time Warner Cable/Charter Spectrum, Cary, NC

Business Account Executive // Jun 2018 – Aug 2022

Develops and applies advanced marketing, prospecting, and merchandising strategies that yield exponential business growth.

Strategically implements tools to identify prospective customers

yielding a 160% increase in qualified leads over one week.

Consistently meets and exceeds monthly revenue quota by 300 to

360%.

Recognized as being in the top 3% of sales executives in the country

Awarded as the top sales executive every quarter in 2021.

Facilitates face-to-face meetings with executives at small to large

size businesses which have improved lead generation by 800 new

accounts per year.

Monitors market conditions, product innovations, and competitor

activity and adjust sales approach to address latest market

developments.

Manages a portfolio of high-level accounts that generate over $2

million dollars in revenue per quarter.

Gerald

Denis

919-***-****

adyyry@r.postjobfree.com

Time Warner Cable/ Charter Spectrum Cary, NC

Direct Sales Representative // Dec 2011 – Jun 2018

Utilized creative marketing strategies to increase brand awareness and product sales in residential markets.

Consistently secured new accounts resulting in a 300% increase in year-over-year revenue.

Grew customer base 125% in 30 days. Performed ongoing customer/market research and demographic profiling to identify potential customers.

Maintained in-depth understanding of platforms and services and matched customer needs with available products.

Drafted sales proposals and correspondence and maintained accurate records for all customer interactions.

Facilitated onsite customer training and education for products and services. Participated in trainings, conferences, and workshops to stay abreast of trends, updates, and promotions and to strengthen sales skills and industry knowledge.

Partnered with multiple departments to ensure service delivery, installation, and technical support for new and existing customers.

Served as a trainer/mentor for new employees. Cultivated and managed relationships with key clients which yielding increased customer loyalty.

ADDITIONAL SKILLS:

Microsoft Office Suite, Sales Force, ICOMS and CSG.

Languages

French Creole



Contact this candidate