Linda Walton-Willis

** ******* ***** **** *

Clifton, New Jersey 07012

862-***-****

adyyrw@r.postjobfree.com

Over 30 years experience in Customer Service in Technology,Wholesale Distribution, Accounting/Finance, Accounts Receivable, Inside Sales,B2B,GUI, Cloud, VMWare Hardware/Software Support, Quality Assurance.

OBJECTIVE: To expand my career by utilizing my administrative, customer service,and technical skills. Utilized continuous enhancement of these skills will provide clients with the highest level of customer service while making a positive contribution to the growth of the organization.

EXPERIENCE:

11/15-Current

AMERICAN FINANCIAL RESOURCES

Customer Service Rep

Inbound/Outbound via LEADS SALES,Training, calling customers, assisting with existing mortgage campaigns, refinance,purchase of homes. Assure all borrower data is complete answering questions, working along with Financial Loan Officers and Sales Team for Retail Division.

1/12-10/15 AMERICAN STOCK TRANSFER-

Call Center Rep- Inbound/Outbound,IVR calls, Assist Shareholders/Brokers with Proxy voting/Proxy fights campaigns,Semi Annual Reports, Writes offering, Shareholder account assistance. Quality Assurance. Pc Based software, internet access, software (AVAYA,PAVLOG) 2/81-1/10 PROPHET 21, INC (Acquired from ADP) Wholesale Distribution Senior Software Support/Technical Support

Support a client base of 300(stand alone)

Troubleshooting hardware, PC, printers, modems, terminal and net gear. Valuable resource for Client Service Specialists specializing in accounts payable, manufacturing, EDI, wholesale distribution, and general ledger, client visits. Correct software problems with technical expertise Perform software & hardware system upgrades.

Assisted with quality assurance testing for new software package. Conducted training offsite client visits.

2/81-11/2004 AUTOMATIC DATA PROCESSING INC. (ADP)

Senior Combo Specialist/Technical Support

Support a client base of 80

Troubleshooting hardware, PC, printers, modems, terminal and net gear. Valuable resource for Client Service Specialists specializing in accounts payable, manufacturing, EDI, wholesale distribution and general ledger. Performed system upgrades and maintenance for production and in house systems. Correct software problems with technical expertise Perform software & hardware system upgrades.

Assisted with quality assurance testing for new software package. Managed telephone overflow operations.

Performed internal training hardware & software.

Conducted training offsite client visits.

9/96-2/99 Technical Support Specialist

Resolve software errors using technical skills.

Assisted with installing and testing software upgrades for Motorola, Alpha servers and Altos Pre-conversion process for operating system upgrades from Altos to Motorola (i.e. sending patches, rams via modem, verifying network hosts via UNIX) Provide technical support for UNIX, R3 & R4 systems and Unidata systems. 8/94-8/95 Team Leader/Supervisor

Managed 4 Client Services Specialists in client decision-making & problem solving. Managed sensitive client calls forwarded to me from CSS or Management. Revised expiration dates for projected losses on a monthly basis. Schedule interruptions for credit department on a daily basis. Managed tracking of chronic client reporting on a weekly & monthly basis. Managed team scheduling

Reconciled open technical report 2-3 times per week. Position was eliminated due to organizational changes. 3/83-8/94-Client Service Support

2/81-3/83 Account Executive Administrator

Coordinated seminars for clients. Assisted two managers, 20 account executives and client service specialists in coordinating their daily schedules. 2/79-2/81 PRUDENTIAL INSURANCE REPRESENTATIVE

Beneficiary Claims Representative

Customer service required heavy phone support.

Researched beneficiary claims & handled distribution of payment. Balanced accounts receivable on a daily basis

1/77-2/79 1st National Bank

Customer Service, assisting customers regarding CT loans,Car notes,Checking and Saving accounts. Worked with reprosession.

EDUCATION

2011 Dover Business College

MICA(medical insurance codinging) Program GPA 3.780 05-08 Dr. Anderson School of Divinity

96, 81-83 Montclair State College, Montclair, New Jersey Family and Child Studies

Courses/Certificate Awards

Windows NT.4.0 Administration

Intro to Networking Essentials

Into to Accounting

Account Payable

General Ledger

ACHIEVEMENTS:

- Member of 80 s & 90 s club, 1985-1991 Number 1 Client Services Specialist in the country for ADP WDS in 1989.

Named top Client Services Specialist for Price Protection campaign during FY94 Achieved a winning overall team score of 80 for Survey 95. Licensed Minister

Certificate Award yearly as Youth Advisor

Sunday School Teacher

Education Mentor

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