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Customer Service Team Member

Location:
Faisalabad, Punjab, Pakistan
Salary:
4000 to 5000 US
Posted:
August 15, 2023

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Resume:

Amir Ahmad

Address: House # **W,Gulistan Colony # 1Faisalabad, Pakistan.

Email:adyyra@r.postjobfree.com

Cell:92-313-*******,92-300-*******

Objective:

To Excel and achieve expertise in the field of Accounts, Quality, Marketing & Management and equip myself with Latest Management, Marketing and Operational techniques and to prove my worth by working efficiently and effectively.

Professional Experience

Restaurant Manager, Circle Club PvT. Ltd, (faisalabad) Mar-2019 to Apr-2021 Main activities and responsibilities

Resolve customer complaints about food quality or service.

Monitor actions of staff and customers to ensure that health and safety standards.

Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.

Check quality of deliveries of fresh food and baked goods.

Arrange for maintenance and repair of equipment and other services.

Total receipts and balance against sales, deposit receipts, and lock facility at end of day.

Select or create successful menu items based on many considerations, and assign prices based on cost analysis.

Recruit, hire, and oversee training for staff.

Monitor food preparation and methods.

Identify and estimate quantities of foods, beverages, and supplies to be ordered.

Evaluate health and safety practices against standards.

Organize, plan, and prioritize.

Process and analyze information when scheduling and budgeting.

Record information about inventory and health practices.

Restaurant Manager Apple Nine Restaurant, PvT. Ltd, (faisalabad) May -2016 to Apr-2018

Worked in Pizza Hut as Asst. General Manager from May- 2012 To Feb-2015 Main activities and responsibilities

Manage all operational work of restaurant

Manage all Financial wok shift wise including making all necessary documents

Make marketing plans and execute it, also doing necessary HR work.

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Manager ensures excellent customer service.

Train New Team Member about SOP’s of the organization’s International Standards.

Experience in A Royalton Hotel (PVT) Ltd. Faisalabad As a Marketing & Sales Executive from November, 2010 to February, 2012

Main activities and responsibilities

Analyzing the market, including competitors and consumers

Making Executing marketing strategies and campaigns

Coordinating with and reporting to managers to carry out campaigns

Follow ups all the marketing plan according to the SOP’s of the company

Experience as Account Officer in City Collage of Commerce Faisalabad From August, 2006 to January, 2008.

Main activities and responsibilities

Manage all the Departmental working under the organization requirement.

Made Pay roll of all the Employees of the collage

Made all the financial documents of the collage.

Made and manage all the sales tax returns.

Training & Work Shops:

Workshop on Quality techniques in April,2005

Office Management Technique Training of 7day held commerce July,2007

Project on the crisis of Karachi stock Exchange Nov,2009

3 Month Training Session attended as trainee manager in Pizza Hut in year 2012.

5 Session attended of LAR(Leading A Restaurant) as Asst. Manager in Pizza hut in year 2013

Completed under my Course “Taking Peoples with you” Online under “Yum Restaurant International”

Academic Achievements:

Passing Year Degree/Institution And Board CGP/Division 2012 Leading A Shift(Developing Champions)

Yum Restaurant International

1st Division

2010 Master In Business Administration (Finance)

Riphah International university Islamabad Pakistan Major Subjects:Customer Relationship Management, Marketing Management, Micro Financing, Financial Management

1st Division

CGP2.9/4.0

2005 Bachelor Of Commerce (B.A)

Govt. Collage University Faisalabad

2nd Division

2003 Intermediate commerce (F.A)

Govt. Collage University Faisalabad.

Board Of Intermediate & Secondary Education, Faisalabad 2nd Division

2001 Matriculation – General Group

Faran Cadet School Faisalabad,

Board Of Intermediate & Secondary Education, Faisalabad. 1st Division

Computer Skills:

MS Office2002,2003 & 2007

Windows Operating System 1998,XP, Vista & Window7,8

Web Browsing.

Personal Data:

Father Name: Maqbool Ahmad

CNIC: 33100-7948122-5

Domicile: Faisalabad

Hobbies:

Love to travel and Quick learner.

Large Collection of Stickers & coins of Different countries. Languages:

Urdu

Punjabi

English

References:

Reference will be furnished on request.



Contact this candidate