Debbie DeBenedetto-Coe

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336-***-****

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adyyr1@r.postjobfree.com

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Fresno, CA 93710

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CAREER OBJECTIVE

Resolute professional with proven performance in management, leadership, and communication. Meticulous in problem-solving and planning. Ready to make an immediate contribution to your organization. Hardworking, initiative-taking professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and purposeful with a passion for growth and efficiency to meet company needs and increase service value.

EXPERIENCE

FACILITY ADMINISTRATOR, Central Valley, CA

AREA, Fresenius Medical Care Holdings Inc, October 2019-March 2023

Manages and oversees the daily operations of multi clinics in the Bay Area & Central Valley ensuring cost-effective facility operations in accordance with all legal, compliance and regulatory requirements and programs. Ninety-eight percent of clinic operations maintained state and organizational metrics.

Manages the functions and actions related to the center staff, quality of overall provision of patient care, maintenance of the physical plant and center equipment, and inventory control, oversee all human resources aspects of the front-end operations, including employee benefits, payroll and hiring staff Resources hiring, interviewing, training, and orientation of new employees.

Implementing and maintaining a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff and pertinent physicians in problem solving activities meeting on a regular basis to address identified issues. Clinics patient care was in the 95% of the state and federal CMS metrics scoring system.

Develops and maintains strong Medical Director and physician relationships, facilitating staff relationships with physicians, and ensuring regular and effective communication with all physicians including participating in regular meetings with Medical Directors. Ninety-seven percent of physician participation in all clinic and patient responsibilities fulfilled.

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RCM SUPERVISOR, Greensboro, NC

REIMBURSEMENT & DATA, LabCorp of America Holdings Inc, July 2014-2019

Ongoing development of employee's performance, quality, production, coaching and reporting (Work Force Optimization) DPA, Adherence Monitoring and reduction of daily inventory. Eighty-nine percent review of daily workflow address.

Oversee all human resources aspects of the front-end operations, including employee benefits, payroll and hiring staff Resources hiring, interviewing, training, and orientation of new employees.

Supervisor of Piloting Team, implementation of new processes for Front-end Operation divisions.

Call team scheduling, monitoring client and patient lines, including troubleshooting and resolutions.

Monitors/analyzes reimbursement and denials data and trends 45% improvement after new procedure implemented.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Applied strong leadership talents and critical thinking skills to maintain.

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PATIENT FINANCIALS SERVICES MANAGER AND MANAGED CARE COORDINATOR, Eden, NC

UNC /Morehead Memorial Hospital, January 2000-June 2014

Managed and Supervised employees in Patient Access & Patient Accounting, maintained personnel data, financials, and reporting.

Ongoing development of employee's performance, coaching and reporting to successfully meet and exceed production and quality measurement for the organization. Ninety-nine percent of employee metrics reached annually.

Monitoring and reduction of daily inventory, claims billing, demographics, preauthorization, hospital credentialing. Ninety-five percent of daily functions and departments goals completed.

Project lead Denial Management software, policy, procedure manual, implementation, training, and reporting. Monthly metrics reporting 100% goals met.

Liaison between facility, physician practices and various departments throughout the organization.

Agency Performance unmanageable debt, collections, patient contracts, and financial payment plans

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EDUCATION

MASTER OF SCIENCE IN BUSINESS & PUBLIC ADMINISTRATION, Washington, DC, DC

Strayer University, Expected graduation 2024

COMPLETED COURSEWORK BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION, JUSTICE AND POLICY, HUMAN RESOURCES, GREENSBORO, NC

Guilford College

Awards and Honors-Dean’s List,

Extracurricular Activities Student Body President, President Board of trustees, Bryan series Recipients.

SKILLS

Lean Six Sigma

Supervision

Process Development and Streamlining

Hiring and Onboarding

Community Organization

Manage Operations

Records Organization and Management

Excellent People Skills

Outstanding Communication Skills

Facility Policies and Procedures

Teamwork

Report writing

Expense Tracking

Financial Data Analyzation

Collaboration

Accounts Payable and Accounts Receivable

Employee Performance Management System

References upon request

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