Customer Service Business Development

ROBIN ARMENT

adyype@r.postjobfree.com 443-***-**** North East, MD 21901

Summary

Focused professional with superior skills in fulfillment, communication and management. Experienced in working in solitary role or as part of busy team. Punctual with terrific work ethic. Skills

● Crew Management

● Quality Control

● Product Information Documentation

● Product Inspection

● Brand development and awareness

● Progress tracking

● Content generation and asset management

● Sales strategy familiarity

● Customer demographics understanding

● Promotions planning skills

● Marketing strategy

Experience

Amazon North East, MD

Packer, Packer, ICQA and Social

Distancing Team

10/2018 - Current

● Packed merchandise into boxes and containers to ensure safe shipment.

● Marked and labeled containers with accurate shipping information to prevent delays.

● Assembled cartons, crates and containers.

● Driving an Order Picker to pull customers orders and to do inventory counts.

● Having an accurate quality counts of 100%.

● Used tools, sprayers and cleaning solutions to clean contaminants from work areas.

● Reporting to Safety any violations that could be a hazard to an employee or possibly the whole warehouse.

● Suppling ALL associates with any and all needed cleaning supply to sanitize their work station's.

Integrity Staffing for Amazon North East,

MD

Picker and Packer

10/2018 - 02/2019

● Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

● Accomplished production goals by working with speed and accuracy.

● Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.

● Assembled cartons, crates and containers.

● Resolved equipment issues and malfunctions by troubleshooting to find causes of problems and complete mechanical repairs.

● Marked and labeled containers with accurate shipping information to prevent delays.

● Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.

● Reviewed packing slips and other documentation to properly box requested items for shipment.

● Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.

Michaels Arts and Crafts Belair, MD

Cashier

01/2016 - 12/2017

● Operated cash register, collected payments and provided accurate change.

● Helped customers find specific products, answered questions and offered product advice.

● Resolved issues with cash registers, card scanners and printers.

● Processed 200 transactions per day with exceptional accuracy.

● Received payments for Product and Service and issued receipts.

● Increased sales 31% by suggesting specific purchases to customers.

● Promoted specific item options to drive sales and achieve add-on purchases.

● Completed daily recovery tasks to keep areas clean and neat for maximum efficiency..

● Monitored sales events, added new merchandise and rang up purchases.

● Assisted customers with account updates, new service additions and promotional offers.

● Wrapped items and bagged purchases properly to prevent merchandise breakage.

● Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Mile One Mazda Belair, MD

Driver

01/2013 - 12/2015

● Planned optimal routes to minimize delays and maximize time efficiency.

● Transported clients to specified destinations safely and on-time.

● Interacted with customers pleasantly to meet needs and drive satisfaction.

● Delivered goods and services to customers on time and in excellent condition.

● Presented bills and receipts to customers to collect payments for goods delivered or unloaded.

● Demonstrated professional conduct with clients to deliver outstanding customer service.

● Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

● Achieved consistently high customer scores due to exceptional service.

● Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.

● Dealer to Dealer auto exchanges.

Things Remembered Towson, MD

Assistant Manager

01/2011 - 12/2014

● Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

● Planned and prepared workflow schedules, delegating tasks for 15 member team.

● Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

● Managed personnel scheduling, facilitating adequate coverage to meet demand.

● Completed inventory audits to identify losses and project demand.

● Assisted manager in evaluating employee performance and cultivating improvement initiatives.

● Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

● Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.

● Analyzed monthly sales and performance reports to support operational planning and strategic decision making.

● Supported sales management initiatives to optimize business development.

● Enforced company policies and procedures to strengthen operational standards across departments.

● Enhanced sales by implementing merchandising and promotional improvements.

● Directed and led employees, supervising activities to drive productivity and efficiency.

● Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

● Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

● Developed and implemented performance improvement programs, resulting in 100% increase in efficiency.

● Oversaw team development according to industry service standards to further customer loyalty.

Rugged Wearhouse Glasgow, DE

Store Manager

03/2008 - 05/2011

● Improved store status by implementing process improvements and identifying performance gaps for corrective action.

● Resolved customer problems by investigating issues, answering questions and building rapport.

● Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

● Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.

● Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

● Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.

● Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

● Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

● Diminished total loss by 22% by implementing effective operational improvements.

● Updated store pricing, signage and merchandising to promote specials, sales and discounts.

● Strengthened work flow productivity by hiring, managing and developing top talent.

● Boosted sales by 33% by cultivating customer rapport and delivering superior customer service.

● Oversaw all store operations while generating $1000000 in monthly sales.

● Managed inventory tracking and physical inventory counts to minimize loss.

● Oversaw POS operations and cash management to reduce errors.

● Oversaw inventory management through cycle counts, audits and shrinkage control.

● Corrected operational discrepancies by developing and executing process improvements.

Education and Training

Eastern Voc-Tech High Essex, MD

High School Diploma

05/1987

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