Shawna Jennings

773-***-**** adyyox@r.postjobfree.com Chicago, United States 60643

SUMMARY

Experienced manager and administration professional with over 7 years of experience in overseeing wide variety of essential functions in business. Analytical in optimizing productivity, efficiency and service quality across various departments within diverse environments. Highly organized with strengths in prioritizing tasks, managing deadlines and collaborating with colleagues on all levels to ensure organizational goals are met.

SKILLS

Leadership

Analytical

Strategic Planning

Project Management

Compliance

Training and development

Instructional Design

Learning Management Systems

Public speaking

Customer Relationship Management (CRM)

EXPERIENCE

Human Resources Generalist, Peak Properties, October 2022-Current

Chicago, IL

Facilitate delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.

Improve employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.

Plan and lead training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

Collaborate with internal teams to produce and maintain knowledge base content.

Oversee necessary onboarding activities, ensuring successful transition into the organization.

Plan and present training and mentoring to new employees.

Review and monitor new employee onboarding workflows to drive improvements.

Create written standard operational procedures, handbooks, LMS courses, and other training materials.

Analyzed quality control reports to determine specific training needs or gaps in training content.

Trainer, Nan McKay and Associates, July 2022-October 2022

Chicago, IL

Facilitated orientation and/or training classes to communicate policies, procedures, and updates to new and existing employees.

Developed and coordinated trainings to help individuals learn company policies, procedures and job tasks.

Worked with subject matter experts to validate relevancy of content.

Monitored training effectiveness through observation and metric analysis.

Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.

LMS Administrator, Ace Hardware, November 2021-May 2022

Oak Brook, IL

Implemented LMS upgrade/relaunch.

Liaised with network team to configure, map, and test system and software updates and or infrastructure.

Created manuals and other documentation for use in new/existing employee training classes.

Managed employee access, security roles and permissions.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Administered course content, schedules, and attendance using LMS system.

Monitored and test courses, system upgrades, new configurations, etc.

Documented customer correspondence in CRM to track requests, problems and solutions.

Upheld quality control policies and procedures to increase customer satisfaction.

Director of Financial Aid and Communications, Institute for Clinical Social Work, September 2018-June 2020

Chicago, IL

Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.

Maintained institutional solvency with current, accurate and fully compliant financial records.

Enhanced operations by realigning procedures with changing trends in education.

Demonstrated understanding of and adherence to federal and state regulations for financial aid.

Partnered with internal business stakeholders, faculty and executive team to develop internal and external content to highlight purpose-driven projects and unique culture.

Managed website copy and social media profiles and pages.

Write internal documents such as employee manuals and provided input on different changes to policies and overall culture.

Delivered fast, friendly and knowledgeable service for routine questions and assistance for students.

Senior Financial Aid Counselor, Ohio Media School, March 2018-June 2018

Columbus, OH

Provided one-on-one counseling to students regarding financial aid program options and requirements.

Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.

Received and posted payments to student accounts.

Demonstrated understanding of and adherence to federal and state regulations for financial aid.

EDUCATION AND TRAINING

Instructional Design For E-Learning, Udemy, Chicago IL April 2023

Instructional Design, Skill Success, Chicago, IL December 2022

Bachelor of Science

Business Administration/Human Resources, DeVry University, Chicago, IL June 2012

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