Shaecy Conklin

Guest Service Representative

480-***-**** adyynj@r.postjobfree.com Fountain Hills, AZ 85268 CAREER OBJECTIVE

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. EXPERIENCE

BEVERAGE CART ATTENDANT/ SUPERVISOR, Fountain Hills, Arizona Wekopa Golf Club, May 2013-April 2023

• Operated point of sales system, maintaining accountability for all transactions and balance of cash drawers.

• Took inventory and restocked beverage cart before and during shifts.

• Stayed ahead of evolving calendar of events, anticipating customer needs and stocking items on cart.

• Responsible for scheduling and product ordering.

• Upscale guest service responsibilities.

• Administered corporate events and outings.

OFFICE MANAGER, Cave Creek, Arizona

Desert State Air, April 2014-October 2019

• Answer customer phone calls and schedule A/C service calls

• Order parts for use on all A/C installations and services

• Invoice customers and track payments and credits

• Maintain all files for customers and vendors

• General book keeping and paying invoices

BEVERAGE CART ATTENDANT, Scottsdale, Arizona

Troon North Golf Club, August 2009-May 2013

• Upscale customer service responsibilities

• Prepare food in snack bar

• Suggestive selling of premium liquor to clientele

• Extensive product knowledge requirements

• Intense service expectations for handling members and their guests

• Intensive cash handling accountability

• Responsible for ordering products to stock carts and control inventory

• Worked banquet events at facility; serving food and bartending BUSINESS MERCHANDISING MANAGER, Paradise Valley, Arizona Dillards, March 2007-September 2009

• Oversee Contemporary Division of Paradise Valley store

• Expected to develop and grow the business within the Contemporary Shop

• Obtain proficiency of systems to analyze business, staff productivity, and control inventory

• Educate and train specialists on product knowledge, current trends, and upcoming events Execute creative and exciting events, promotions, and other community outreach programs within the region to build business and establish clientele relationships

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• Attractively merchandise resources and control inventory

• Manage and execute personal shopping responsibilities for select clientele

• Financial transaction accountability

• Named Business Manager of the Month for June 2008 LEAD BARTENDER / GROUP SALES, Scottsdale, Arizona E4 Night Club, February 2005-July 2009

• Upscale customer service responsibilities

• High volume organizational skills

• Selling premium liquor to clientele Intensive cash handling accountability

• Responsible for booking, implementing and managing large parties

• Participated in conducting special events and attending marketing meetings ASSISTANT BAR MANAGER / LEAD BARTENDER, Scottsdale, Arizona Barcelona Supper Club, November 2000-February 2008

• Responsible for scheduling bar staff on weekly basis

• Managed fifty employees in three departments

• Implemented training procedures

• Participated in all managerial functions

• Administrated liquor inventory, purchases and receivables

• Performed accounting functions related to position

• Organized charity functions and special events for venue OFFICE ASSISTANT, Scottsdale, Arizona

Dr. James Nachbar, June 1999-May 2002

• Performed office administrative duties

• Observed operating room procedures

• Tended to surgical tools and supplies

• Scheduled and tended to patients

SKILLS

Guest Services Billing And Payment Processing Daily Reports Cash Management Special Requests Multitasking Abilities Monthly Inventory

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