CONTACT

Address : Aurora, CO *****

Phone : 702-***-****

Email : adyymi@r.postjobfree.com

WWW : Bold Profile

SKILLS

• Customer Relations

• Retail Sales Customer Service

• Product Organization

• Team Player

• Office Equipment Proficiency

• Professional Telephone Demeanor

• Warehousing Functions

• Time Management

• Heavy Lifting

• Operate Cash Register

• Supplies Monitoring and Restocking

• Positive Company Representation

• Safety Awareness

• Calm and Professional Under Pressure

• Prioritization

• Documentation

LANGUAGES

English

Full Professional

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position, bringing top notch skills in oral and written communication, active listening and analytical problem solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

WORK HISTORY

Crew Member, 02/2023 to Current

MacDaddy's - Denver, Colorado

Caretaker, 12/2019 to 02/2023

Joan S. Penarubia - Aurora, CO

Provided excellent customer service by greeting customers and meeting quality expectations.

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Operated cash register to ring up final bill and process various forms of payment.

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• Kept food preparation area, equipment, and utensils clean and sanitary. Prepared products following restaurant, health, and safety standards and procedures.

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• Packaged menu items into bags or trays and placed drink orders into carriers.

• Took orders, prepared meals, and collected payments. Worked well with teammates and accepted coaching from management team.

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• Collaborated with team members to complete orders.

• Became familiar with products to answer questions and make suggestions.

• Cleaned and maintained all areas of restaurant to promote clean image.

• Ran errands for patients, did shopping, and picked up other necessities. Planned, prepared, and served meals and snacks according to prescribed diets.

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Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

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Determined specific needs and provided most appropriate level of services for patient well-being.

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• Built positive professional tenant relationships for high satisfaction levels. GERALDINE G. GRIFFIE

Captioning Agent, 10/2019 to 12/2019

CaptionCall - Henderson, NV

Gifting Agent/Host, 03/2018 to 11/2018

Take A Break Travel - Las Vegas, NV

Sub-Contractor, 04/2014 to 09/2015

Maui Wowi - Birmingham, AL

Cashier/Server, 05/2013 to 02/2014

Novecento Pizzeria - Las Vegas, NV

• Scheduled and accompanied clients to medical appointments Conducted transcription for legal proceedings, public service events and corporate meetings.

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• Generated error-free transcripts with skilled capturing and proofreading. Noted conversations and activities in shorthand for later conversion to full text.

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Recounted previously recorded information to provide reference for proposed question or subject matter.

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Completed continuous capturing and special requests such as reading back portions of testimony

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• Worked effectively in fast-paced environments

• Performed guest intake before going on tour.

• Guided groups of up to 50 people on scheduled tours

• Built personal relationships with guests to promote positive experiences Answered questions, pointed out important features and offered further details about special exhibits to educate visitors

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Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction

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Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly

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Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences

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Planned and executed efficient tour routes by using maps and other navigational tools

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Established positive relationships with tour members through fun and engaging conversation

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Maintained accurate records of tour members and managed customer paperwork for organizational maintenance

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• Prepared and served juices and blended drinks.

Explained product details to share ingredients, allergens or preparation methods.

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• Maintained, operated, set up and cleaned food preparation equipment.

• Operated POS system for quick order entry and cash drawer accuracy. Created quality beverages for customers following recipes and presentation standards.

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Replenished ingredients, moving from cold or frozen storage to preparation area.

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• Cut, diced and chopped fresh ingredients and toppings for smoothies.

• Accurately operated cash register to process customer payments. Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

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• Welcomed customers and helped determine their needs. Territory Manager, 09/2008 to 12/2010

Premier Concepts, LLC - Bentonville, AR

Front Desk Agent, 01/2008 to 09/2008

Hampton Inn & Suites Hotel - Henderson, NV

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Worked flexible schedule and extra shifts to meet business.

• Restocked and organized merchandise in front lanes

• Built relationships with customers to encourage repeat business

• Checked personal identifications during alcohol and tobacco sales Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

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Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.

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Attended trade shows and industry events to promote company products and services.

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Spearheaded successful sales strategies for existing and new products across specified territory.

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Achieved sales goals and service targets by cultivating and securing new customer relationships.

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Implemented promotions and marketing campaigns to increase territory sales and brand awareness.

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• Managed over 300 accounts within 7 territory location. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

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Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

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Welcomed each new arrival pleasantly and confirmed reservations and identification.

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Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

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• Collected room deposits, fees, and payments.

Answered customer telephone calls promptly and appropriately handled needs.

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Took reservations over phone, in person, and via computer for guests and provided confirmation information.

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Confirmed important personal and payment information for compliance with security and payment card industry standards.

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Maintained clean and organized front desk areas to uphold polished company image.

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• Developed and maintained positive relationships with guests for satisfaction.

• Used internal software to process reservations, check-ins and check-outs EDUCATION

Certificate Of Completion : Airline/Travel Courses, 10/1998 Northwest Business School - Portland, OR

High School Diploma, 05/1986

Mira Loma High School - Sacramento, CA

Graduate/Certificate Of Completion : Basic & Advance Self Development/Modeling, 04/1984

John Robert Powers - Agana, Guam

AMERICAN SIGN LANGUAGE

I learned how to sign language at home since I was about 9 yrs old because I had an older sibling who was born deaf. So as I grew up I learned more each time and by the time I was of age to really understand that having a deaf sibling was the only way to communicate and understand her needs as well as her understanding my needs. It gave me an opportunity to communicate in the real world with those that are less fortunate than I was, the Deaf, Hard Of Hearing & Impaired.

ACHIEVEMENTS

Through out my early teen years & into my adult life I have volunteered my services with nonprofit organizations such as:

• The American Association of the Deaf-Blind

• Muscular Dystrophy Association

• The Lions Club

• Elderly Care

• Catholic Social Service

• The American Red Cross Association

AWARDS

• Miss Teen Guam Hemisphere 84'

• Miss Teen Hemisphere Photogenic 84'

• Miss USA Teen Magazine 85' (inside cover)

• Miss International Dream Girl 85' Philadelphia, PA

• Miss Guam World 86' (Top 10)

• Miss Guam Universe 87' (2nd Runner UP)

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