Customer Service Representative
Resume:
Carole Nielson
Gary, IN *****
******.*******@*****.***
Professional Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Order Fulfillment
Process payments
Active Listening
Business Development Understanding
Work History
June 2014 - Current
Sitel
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Followed up with customers about resolved issues to maintain high standards of customer service.
Exhibited high energy and professionalism when dealing with clients and staff.
August 1998 - April 2011
Burger King
Shift Manager
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Supervised employees and oversaw quality compliance with company standards for food and services.
Developed detailed plans based on broad guidance and direction.
Exercised composure under pressure and in escalated customer service scenarios.
Education
Indiana University Northwest
Associate Of General Studies General Studies
Ivy Tech Community College of Indiana Gary, IN
Bachelor Of Computer Science Computer And Information Sciences
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