Customer Service Accounts Payable, Data Entry, Administrative/Clerical
Resume:
Katharine Harrington
Pooler, GA 31322
*********@*******.***
I am a highly responsible, motivated and reliable individual with many years of experience in customer service. I am skilled in handling various types of customer inquiries - in person or over the phone - managing and resolving issues. I have worked in the banking industry, higher education as well as office administration. However, for the past several years, I was out of the workforce due to family priorities. I was the caregiver to my brother, Robert, who lived with me. After a stroke, he was left paralyzed on one side, and, as a result, he was unable to walk so he was mainly confined to the bed. I took care of all his needs. I only mention my caregiving because while I was not paid, it was my job; it also explains the gap in my employment history.
CURRENT EMPLOYER
June 2023 – Present
West Chatham YMCA - Welcome Center (Part Time)
As part of the Welcome Center, I greet current and future YMCA members and handle their needs. With the walk-up clientele, I create memberships, give tours of the wonderful and newly renovated facility. For the members, I explain aspects of their accounts and assist with registering programs and classes for these members as well as their children. I also check-in and check-out children attending Summer Day Camp and escort them to and from the front desk. Duties also include answering busy phone lines, taking messages, sending email communications, and entering and collection funds for daily guest pass information for the walk-in basketball gym users.
PREVIOUS EMPLOYMENT
Savannah Marine Repair - Executive Purchasing Coordinator February 2013 - October 2013
As an administrator, I created and matched invoices to purchase orders, posted/reconciled bills, invoices and POs, organized and filed documents accordingly. Also, I Entered shipyard employees' time in QuickBooks, reconciled spreadsheets for accounts payable, etc. I spoke with vendors over the phone concerning purchases, outstanding bills, and potential orders. Though I was unaware, this company was preparing to close down. Toward the end, I handled many frustrated vendors with understanding and efficiency - sometimes in person, but mainly over the phone.
Snelling Staffing Services - at Memorial Health University Medical Center - Medical Records Administrator
December 2012 - February 2013
Worked as part of a team to input medical information from patient hardcopy records to hospital-wide electronic system. This project, carried out in stages, involved physically culling information from 30 - 50 patient files daily as well as preparing documents for scanning and data entry. Snelling Staffing Services - at Stagefront Presentation Systems - Purchasing Administrator June 2012 - August 2012
In the Purchasing Dept. I assisted with a company-wide software upgrade. I trained and worked simultaneously in two systems until the upgrade was complete. I maintained online and hardcopy order tracking, communicated by phone and email to keep all project managers apprised of shipments, reconciled purchase orders against inventory as well as received and fulfilled incoming shipments. Snelling Staffing Services - at JCB - SAP Support and Purchasing Administrator July 2011 - March 2012
As a part of Production Control, I assisted with a factory-wide logistics software upgrade. I also updated master lists by gathering and verifying vendor contact information for mass mailings. In the Purchasing Department, I developed training materials with step-by-step instructions for the software (SAP/JRP) modules. I also generated purchase requisitions, created and updated schedule agreements and purchase orders. Also, I solicited quotes from suppliers, created material for purchasing info records and ran weekly reports and migrated goods for receipt as well as accounts payable. I also served as a liaison between high profile international suppliers in purchasing, receiving, production control and accounting. Snelling Staffing Services - at Kennickell Warehouse Fulfillment Center - Customer Service (as temp to hire)
May 2011 - July 2011
As an excellent customer service administrator for high profile clients, I maintained online customer storefronts which entailed photographing, editing and uploading products to customer websites. Also, I created and maintained monthly spreadsheets where I detailed client storefront activities (sales, inventory, shipping.) However, when this company's anticipated expansion fell through, the position (for which I was to be hired) was eliminated.
Center for Digestive & Liver Health - Patient Account Representative - as a Direct Hire through a staffing agency
November 2010 - May 2011
Provided excellent customer service for patients and physicians which included: scheduling appointments, updating and ensuring the accuracy of patients' charts, documenting all patient communication through a software program, processing co-payments and reconciling am/pm session audit sheets. Independent Contractor
February 2009 - November 2010 (covers gaps in employment) I found myself unemployed due to an unfortunate turn with the economy. However, I found my own work with the following:
Copywriting - editing and photography for a local Savannah travel website Photography - portrait, architecture, real estate and still photography for area businesses Babysitting - toddlers and pre-school aged children for several Savannah physicians Housecleaning - cleaned and organized homes, offices, apartments and single rooms TSG Water Resources - Executive Assistant
February 2008 - February 2009
As the administrator to the Human Resources Director, President and Vice President, I arranged and confirmed appointments, scheduled US and international travel, prepared and reconciled expense reports, renewed and maintained records for corporate registrations and business licenses for all TSG entities - including those in non-US locations. I was in charge of purchasing all office supplies and oversaw operation of all office equipment. I developed training materials for the payroll software upgrade that enabled employees to manage their personal information (benefits options, address, phone, etc.) The upgrade also allowed management the ability to view and effect employees' dynamic information (leave requests, performance evaluations, timesheets.) I provided excellent communication to corporate and engineering staff as well as professionals on and offsite worksites - lawyers, travel agencies, etc. While I enjoyed this job very much, the executives in charge made a hard decision to close the Savannah office and work remotely with the Florida engineering/design site.
Savannah College of Art and Design - Coordinator of Graduate Studies October 1996 - February 2007
Advised incoming and currently enrolled graduate (masters) students in completing their programs of study. Overseeing this part of the student population from orientation to graduation included evaluating applications, preparing audits, composing and generating letters each quarter for the entire graduate student population (approx. 800.) I met with students in person as well as on the phone where I assisted them with registering, substituting and dropping classes. I also scheduled appointments for them with the Dean. In addition to communicating with students, I also dealt with their parents throughout the year. I met in person with parents at Orientation, but had to smooth things over (by phone) with sometimes very frustrated parents as graduation approached.
SKILLS
Learn very quickly
Excellent memory
Strong listening and comprehension skills
Excellent communication skills – verbal and written Ability to multi-task and prioritize responsibilities Proficient I MS Office
Skilled in conflict resolution and problem solving Ability to work effectively in a team or independently Strong attention to detail and accuracy
EDUCATION
MA Liberal & Professional Studies/Leadership (Dec.2007) Armstrong State University
BA English (Physical Science minor) (Dec. 1993)
Armstrong State University
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