Terri Welch

Fort Dodge, IA *****

adyykc@r.postjobfree.com

+1-515-***-****

Authorized to work in the US for any employer

Work Experience

Retail Merchandiser

Chuck Latham Associates - Fort Dodge, IA

May 2023 to Present

• Perform merchandising tasks, including but not limited to compliance checks, improving on shelf availability, POP installs, building incremental displays, cut ins/resets, and educating staff

• Promote brand awareness and sales by engaging and educating store associates and customers

• Build and maintain relationships by serving as a liaison between clients, store associates, and management in stores

• Visit assigned stores monthly within territory, additional workload dependent on surge projects

• Use smart device while in store to take photos and submit completion surveys

• Demo opportunities available on a seasonal basis

• Communicate and collaborate with supervisor on other duties as assigned Field Interviewer

RTI International - Fort Dodge, IA

May 2023 to Present

• Making in-person contact with selected inmates in correctional facilities, including one on one contact with inmates in a private setting to discuss the study, answer questions, and obtain participation

• Administering computer questionnaires and providing instructions via audio headphones

• Collecting confidential information and administering standardized questionnaires

• Independently managing administrative duties, including participating in conference calls, and completing online trainings

• Adhering to the rules of the correctional facilities while conducting interviews

• Providing prompt, reliable, and accurate reporting to both On-site Supervisor (OS) and Field Supervisor

(FS)

• Working as a team and follow Onsite Supervisor instructions, as well as work independently

• Maintaining a professional attitude and ability to effectively communicate with facility staff Customer Service Delievey Associate

Delivery Drivers, Inc. - Fort Dodge, IA

June 2022 to Present

• Loaded store merchandise onto company trucks for delivery to customers at home, office or retail locations, maintaining detailed records of shipments.

• Kept proof of delivery receipts organized, completing reports on daily shipments delivered and turning in proofs to supervisors.

• Picked up loads of merchandise ordered from vendors and distributors for transportation back to retail or warehouse locations.

• Identified needs of customers promptly and efficiently. Remote Call Center Representative

Safelite AutoGlass - Fort Dodge, IA

February 2021 to April 2023

• Answer incoming phone calls from customers, policyholders, insurance agents, and/or auto glass shops

• Assesses the needs of callers and resolve concerns quickly or escalate as needed

• Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions

• Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed

• Create work orders for commercial, rental and auction accounts Quality Control Support Specialist

ADVANTECH INC - Fort Dodge, IA

April 2019 to December 2021

• Cleared machine jams to reset malfunctions for production line.

• Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.

• Maintained optimal production schedules by safely and quickly operating packaging machinery of various types and at various stages of production lines.

• Completed paperwork and minor administrative tasks. Security Officer

Daybreak Foods - Eagle Grove, IA

December 2017 to April 2019

• Patrolled and secured industrial and commercial premises to prevent intrusion.

• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

• Monitored premises and recorded activity in daily officer reports.

• Monitored security cameras and fire, building and alarm systems.

• Triaged problems quickly and provided precise and clear information while working under minimum supervision.

• Immediately reported safety hazards for remediation response. Warehouse Supervisor

Hydrobikes - Humboldt, IA

December 2016 to December 2017

• Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.

• Supervised scheduling for freight and package shipments and managed return and transfer procedures.

• Trained staff on material handling processes to reduce shipping times.

• Generated warehouse shipping documents, packing lists and invoices.

• Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.

• Developed weekly schedules for warehouse employees.

• Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.

• Reconciled daily inventory in warehouse management system for tens of thousands of SKUs. Office Clerk

Americold Logistics - Fort Dodge, IA

September 2016 to December 2016

• Documented and routed business correspondence to manage office paperwork.

• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

• Monitored calendars and scheduled appointments based on availability and established load limits.

• Posted open positions on company and social media websites. Assembly Technician

Hog Slat - Humboldt, IA

August 2014 to August 2015

• Worked at fast and steady pace to meet production goals.

• Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.

• Followed safety procedures while working in noisy and dusty environments to operate machines and tools.

• Used hand and power tools to assemble products.

• Documented actions by completing production and quality forms.

• Completed accurate assembly work by positioning and aligning components.

• Completed quality records, scrap reports and machine logs in database. Operation Technician

Cargill - Fort Dodge, IA

December 2012 to May 2014

• Greeted customers at arrival to build positive relationships and discuss vehicles.

• Responded to inquiries from potential customers via email and telephone.

• Showcased vehicle features and took customers on test drives in local area.

• Managed sales negotiations and financing options.

• Educated customers about sales processes, warranty requirements and service standards.

• Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.

• Adhered to standards of quality and service and industry regulations.

• Networked with remote dealers to source vehicles for customers.

• Oversaw customer test drives and demonstrated standard and optional features.

• Filled out paperwork to register vehicles and complete sales. Automotive Sales Representative

Auto Smart Financing - Fort Dodge, IA

September 2012 to November 2012

• Greeted customers at arrival to build positive relationships and discuss vehicles.

• Responded to inquiries from potential customers via email and telephone.

• Showcased vehicle features and took customers on test drives in local area.

• Managed sales negotiations and financing options.

• Educated customers about sales processes, warranty requirements and service standards.

• Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.

• Adhered to standards of quality and service and industry regulations.

• Networked with remote dealers to source vehicles for customers.

• Oversaw customer test drives and demonstrated standard and optional features.

• Filled out paperwork to register vehicles and complete sales. Education

High school Diploma

Fort Dodge Senior High - Fort Dodge, IA

August 1998 to May 2002

Skills

• Customer service (10+ years)

• Office management (4 years)

• Organizational skills (10+ years)

• Microsoft Office (6 years)

• Time management (10+ years)

• Continuous improvement (4 years)

• Data entry (10+ years)

• Conflict management (6 years)

• Front desk (6 years)

• Office experience (6 years)

• Calendar management (5 years)

• Warehouse Supervisor Experience

• Warehouse Management

• SAP

• Shipping & Receiving

• Inventory Control

• Materials Handling

• Surveillance

Certifications and Licenses

Driver's License

May 1999 to May 2030

Assessments

Problem Solving — Highly Proficient

January 2019

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Highly Proficient

Receptionist — Highly Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Organizational Skills — Highly Proficient

April 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Customer Focus & Orientation — Expert

June 2020

Responding to customer situations with sensitivity Full results: Expert

Verbal communication — Highly Proficient

January 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Attention to detail — Proficient

December 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Front desk agent (hotel) — Proficient

September 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Customer service — Proficient

March 2020

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Management & leadership skills: Impact & influence — Proficient November 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Data entry: Attention to detail — Proficient

November 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Work style: Conscientiousness — Proficient

September 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Office manager — Highly Proficient

April 2021

Scheduling and budgeting

Full results: Highly Proficient

Written communication — Proficient

September 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Workplace safety — Highly Proficient

April 2022

Using safe practices at work

Full results: Highly Proficient

Basic computer skills — Proficient

November 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Work motivation — Proficient

March 2022

Level of motivation and discipline applied toward work Full results: Proficient

Management & leadership skills: Planning & execution — Proficient September 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Administrative assistant/receptionist — Highly Proficient January 2023

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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