Customer Service Representative
Resume:
Jamaal Dunston
Tampa, FL *****
******.*******@*****.***
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increase customer satisfaction. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Tetra Tech - Maitland, FL
July 2020 to July 2023
• Review all applications for eligibility, completeness and accuracy
• Analyze and verify documents in compliance with TRR Policy
• Identify and report fraudulent documentation submitted by applicants
• Maintain confidentiality of Personally Identifiable Information
• Utilize tools and time management to organize caseload and improve efficiency
• Provide exceptional customer service while effectively communicating application deficiencies via phone and email
• Prepare applications for the quality analysis process
• Maintain detailed and timely notes for audit purposes
• Creatively resolve applicant concerns and issues
• Consistently follow standard operating procedures and adapt to procedure changes
• Develop personal goals to help team meet business needs
• Explain policy, procedures, and regulations to applicants in order to assist in the processing of their applications
• Verify landlord application and link them to the appropriate tenant applications
• Maintain a working knowledge of the TRR policy
Owner Relations
CFI Investments - Orlando, FL
July 2018 to March 2020
• Contacts recent Westgate Resorts Owners after 30 days from the purchase of their timeshare.
• Answers Owner's questions, books reservations, and takes payments for all Owners.
• Provides excellent customer service to Owner's requests and accommodations following established procedures.
• Maintain all established departmental policies and procedures through logs, records, CRM and more.
• Performed patient billing and collection activity as a result of patient contact in person or via telephone.
• Assist customers in finding a way to meet financial obligations without getting further behind Customer Service Manager
Mobile Mobile Orlando Inc
December 2015 to June 2018
• Resolved customer complaints and addressed concerns with employees
• Balanced cash registers, daily cash receipts and completed required paperwork prior to the end of each shift
• Provided backup assistance as needed for all front-end employees
• Daily interaction with Sales Team, Customer Service Team and Buyers to ensure customer needs are implemented and met
• Validated all claims completely and accurately.
• Utilized appropriate claims tools to assess damages fully and accurately.
• Performed all work in accordance with customer and company standards. Customer Service Representative
Quality Auto Service
August 2011 to November 2015
• Managed telephone calls professionally, efficiently and with good communication skills.
• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Issued receipts, refunds, credits, or change due to customers.
• Maintained clean and orderly checkout areas.
Education
High School Diploma
Colonial High School
2014
Skills
• Customer Service (7 years)
• Call Center (5 years)
• Data Entry (3 years)
• Management Experience (3 years)
• Time Management (5 years)
• Teamwork (7 years)
• Administrative & Customer Service Skills
• Collections (2 years)
• Pallet Jack
• Load & Unload
• Warehouse Experience
• CRM Software
• Packaging
• Shipping & Receiving
• Claims (2 years)
Additional Information
Skills & Abilities:
• Master of Priorities
• Motivator, always go above and beyond to motivate myself and my team
• Powerful communicator, doesn't get flustered easily and can handle rude customers as well
• Ability to solve customer queries in a fast and efficient manner without taking too much of their time
• Ability to use positive language and maintain a positive attitude in order to persuade customers to have a positive outlook on the company
TECHNOLOGY
• Proficient in Microsoft Office
• Great at using computers and other software used by companies for phone and in-person conversations
Contact this candidate