Customer Service Representative
Resume:
ALYSSA LUCERO
**** ******* *** ********** **, ***08 Apt #215
adyyjr@r.postjobfree.com
Skills
● Communication
● Performance optimization
● Customer service analysis
● Staff monitoring
● Timekeeping administration
● Team coaching
● Train employees
● Microsoft Office
● Employee supervision
● Write reports
● Workflow optimization
● Coordinate schedules
● Customer service
● Team Player
Professionally Summary
● Skilled bringing advanced abilities in managing employee workflows and maintaining consistent quality. Highly successful at dealing with dynamic, high-pressure situations to build creative solutions. Offers excellent conflict management and decision-making skills honed in fast-paced customer service settings.
● Knowledgeable Customer Service Representative Supervisor with top skills in team development, coaching and performance improvement. Focused on enhancing employee confidence and knowledge to improve customer results. Experienced in both leading in-person and virtual environments.
● Knowledgeable and skilled Supervisor establishes and enforces policies to keep team members on-task and efficient. Quick learner confident with information management systems. Offering excellent schedule management, report writing and communication skills honed over clerical career.
2
● Hardworking and reliable, focused on going above and beyond to support the team and serve customers. Trained in offering top-notch [Skill] abilities. Motivated to continue to learn and grow as a professional.
● Dependable Type industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
● Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. EXPERIENCE
Customer Service Representative Supervisor Oct 2020 Current Amazon Roseville, CA
● Tracked customers' needs and team service processes to help create SOPs for staff.
● Coached team members to improve skills and close knowledge gaps.
● Tracked performance of customer service staff to identify problem points and develop proactive strategies to meet performance targets.
● Monitored team member timekeeping and overtime to accurately administer payroll records.
● Handled many HR problems directly and coordinated escalations for complex issues.
● Developed and optimized schedules to cover expected workloads.
● Boosted team performance with motivational support, mentoring and job skill coaching.
● Followed established company policies and enforced regulations to maintain compliance.
● Assisted team members in resolving complex issues with critical thinking and tactful communication.
● Resolved customer complaints and answered policy and procedure-related questions.
● Liaised between team members and upper management to advocate for needs and resources.
Caregiver Mar 2017 Jun 2019 Eskaton Orangevale, Ca
● Helped clients with bathing, dressing and grooming to avoid skin breakdown and infections.
● Maintained case notes to document resident progress and condition.
● Performed household chores to promote cleanliness, safety and livability.
● Evaluated patient prescriptions and administered appropriate medications.
● Cultivated social interaction through reading, games and community activities. 3
● Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles.
● Reported unusual incidents to supervisors for review.
● Recorded patient vital signs and reported significant changes. Medication Technician Mar 2017 Jun 2019 Eskaton OrangeVale, Ca
● Maintained clean and organized medication cart and medication room to quickly locate and administer required medication.
● Conducted walking rounds and med cart counts with previous and oncoming shifts.
● Leveraged body mechanics to safely transfer, position and turn clients.
● Encouraged highest level of function, facilitating participation in self-care and medicating.
● Noted adverse drug reactions and medication side effects in patient charts.
● Administered medications in accordance with physician orders and recorded distribution.
● Observed and reported on patients to charge nurses, including current symptoms and conditions.
● Stored medication safely to prevent unauthorized access and theft. Waitress Dec 2015 Nov 2018 Denny's Sacramento, CA
● Wiped down and cleared tables quickly to reduce customer wait times.
● Wrote food orders on order slips, memorized orders, or entered orders into computers for kitchen staff.
● Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences.
● Communicated with guests regarding special requests, allergy issues and other dietary restrictions.
● Maintained knowledge of current menu items, ingredients and preparation methods.
● Notified kitchen staff of specific customer requests.
● Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts.
● Operated POS system to issue bills and collect payments.
● Observed safety and sanitation requirements for food preparation and handling.
● Received guest complaints and responded in line with company policy.
● Removed dishes and glasses from FOH areas to prepare for cleaning.
● Delegated responsibilities to servers and collaborated with kitchen staff to deliver courses on time.
EDUCATION
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High School Graduate July, 2017 Community Collaborative Charter School (CCCS) Sacramento, CA,
COMMUNITY SERVICE
Church Work, Cleaning Community Church Up Inside And Out . Loaves And Fishes Serving Food To The Homeless, Also Picking Up Around The Community . HOBBIES
-Fashion
-Spending Time With My 3 Dogs
-Spending Time With Family
-Hiking
-Riding Jet Skis
-Swimming
AWARDS
● Employee of the Month At Eskaton
● High School Diploma
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