Customer Service Term Care
Resume:
Stacey Cook
Ashland, KY *****
**********@***.***
“I am Dedicated to improving the lives of the families and residents I touch daily with Compassionate Care and Uncompromising Service.”
· WV licensed Long Term Care Administrator
· 20 years of experience in various management positions
· Served on numerous management project teams
· Received my education and fulfilled my dream to work in Long-Term health care Work Experience
Business Office Manager
Woodland Oaks Healthcare Facility - Ashland, KY
October 2023 to Present
• Responsible for the daily accounting functions of the facility including financial record keeping, billing, and making financial deposits and withdraws from various accounts;
• Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting;
• Oversee or administer the resident funds, petty cash accounts, billing and collection services;
• Establish, develop, maintain and update all filing systems for the business office; Account Manager and Head of Contract Security
Catlettsburg Refining, LLC - Catlettsburg, KY
February 1998 to November 2023
• Managed the day to day operations of the contract security force within a petrochemical facility, its personnel and their responsibilities. Insured that adequate security resources were available to support all operations;
• Responsible for approximately 40 to 45 officers and would oversee the use of a 1.6 million dollar budget. Established and evaluated security policies, developed work practice standards and insured security standards were in compliance with DHS and MTSA federal security regulations;
• Conducted employment and incident interviews and made decisions on course of action based upon results;
• Established and managed security levels within an electronically controlled access-control system. Assisted with the security management of critical infrastructure locations and access control points; Regional Director of Admissions and Marketing
Bluegrass Health Partners - Lexington, KY
October 2023 to October 2023
• Oversaw 6 facilities while being responsible for the leadership, support, training and development of the Admission Directors assigned at each center;
• Organized and conducted presentations to our local community hospitals, physicians, and other potential referral sources;
• Collaborated and built relationships with physicians, law attorney's, Nursing homes, community agencies, and hospitals working with various agencies to generate a positive facility image and encourage referral activities;
• Maintained working knowledge of federal and state regulations, private insurer reimbursements and Medicare/Medicaid reimbursements;
Director of Admissions and Marketing
Genesis Health Care - Heritage Center - Huntington, WV April 2023 to October 2023
• Coordinate tour, application, and sales process with customers, families and referrers;
• Assess inquiries when necessary and respond to referrers within one hour whenever possible, facilitate admission decisions and ensure a positive admission experience for our resident and their family;
• Partnered with my Administrator to ensure customer satisfaction was achieved and to assess and respond to customer satisfaction surveys;
• Maintain statistics indicating customer flow, pending and lost inquiries, denials, hospital discharges and marketing activity; submit to corporate office;
• Initiate, nurture and maintain contacts with physicians, social workers, and discharge planners as valued customers to maximize referrals and facilitate admissions;
• Meet census goals by working with our interdisciplinary team and external network entities to coordinate customer flow into our center while developing and maintain referral base; Office Mgr.
Mountain State Renovations - South Point, OH
September 2023 to September 2023
• Updated health and safety policies and ensured they were being adhered to;
• Handled customer service concerns and inquiries;
• Maintained office correspondence;
• Ensured an adequate supply of stationery and equipment in the office;
• Maintained confidentiality of sensitive data;
Ohio University Long Term Care Administration Internship and Practicum. Kingsbrook Lifecare Center - Ashland, KY
March 2023 to September 2023
• Assisted in multiple departments: Finance, Admissions, Quality, Dietary, Social Services and Medical Records.
Assistant Store Mgr.
Pac Sun - Ashland, KY
February 2023 to September 2023
• Obtained store staff by recruiting, selecting, orienting, and training employees;
• Tracking and documenting all sales and returns transactions;
• Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results;
Site Manager
RMI – AK Steel - Ashland, KY
February 2023 to March 2023
• Responsible for Leadership, Quality Focus, Safety Management, Motivating Others and Fostering Teamwork;
• Oversee all disciplinary actions, planning and reviewing of all compensation actions and enforcing all standard operating procedures;
• Implement production, productivity, quality, and customer-service standards;
• Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; Education
Dual bachelor degree in Long Term Care Administration and Health Services Administration
Ohio University
January 2014 to December 2014
Skills
• Supervising experience
• Office management
• Communication skills
• Organizational skills
• Clerical experience
• Administrative experience
• Office experience
• Filing
• Multi-line phone systems
• Phone etiquette
• Training & development
• Vendor management
• Team management
• Calendar management
• Front desk
Certifications and Licenses
licensed nursing home administrator
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