Stacey Cook

Ashland, KY *****

adyyjg@r.postjobfree.com

+1-606-***-****

“I am Dedicated to improving the lives of the families and residents I touch daily with Compassionate Care and Uncompromising Service.”

· WV licensed Long Term Care Administrator

· 20 years of experience in various management positions

· Served on numerous management project teams

· Received my education and fulfilled my dream to work in Long-Term health care Work Experience

Business Office Manager

Woodland Oaks Healthcare Facility - Ashland, KY

October 2023 to Present

• Responsible for the daily accounting functions of the facility including financial record keeping, billing, and making financial deposits and withdraws from various accounts;

• Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting;

• Oversee or administer the resident funds, petty cash accounts, billing and collection services;

• Establish, develop, maintain and update all filing systems for the business office; Account Manager and Head of Contract Security

Catlettsburg Refining, LLC - Catlettsburg, KY

February 1998 to November 2023

• Managed the day to day operations of the contract security force within a petrochemical facility, its personnel and their responsibilities. Insured that adequate security resources were available to support all operations;

• Responsible for approximately 40 to 45 officers and would oversee the use of a 1.6 million dollar budget. Established and evaluated security policies, developed work practice standards and insured security standards were in compliance with DHS and MTSA federal security regulations;

• Conducted employment and incident interviews and made decisions on course of action based upon results;

• Established and managed security levels within an electronically controlled access-control system. Assisted with the security management of critical infrastructure locations and access control points; Regional Director of Admissions and Marketing

Bluegrass Health Partners - Lexington, KY

October 2023 to October 2023

• Oversaw 6 facilities while being responsible for the leadership, support, training and development of the Admission Directors assigned at each center;

• Organized and conducted presentations to our local community hospitals, physicians, and other potential referral sources;

• Collaborated and built relationships with physicians, law attorney's, Nursing homes, community agencies, and hospitals working with various agencies to generate a positive facility image and encourage referral activities;

• Maintained working knowledge of federal and state regulations, private insurer reimbursements and Medicare/Medicaid reimbursements;

Director of Admissions and Marketing

Genesis Health Care - Heritage Center - Huntington, WV April 2023 to October 2023

• Coordinate tour, application, and sales process with customers, families and referrers;

• Assess inquiries when necessary and respond to referrers within one hour whenever possible, facilitate admission decisions and ensure a positive admission experience for our resident and their family;

• Partnered with my Administrator to ensure customer satisfaction was achieved and to assess and respond to customer satisfaction surveys;

• Maintain statistics indicating customer flow, pending and lost inquiries, denials, hospital discharges and marketing activity; submit to corporate office;

• Initiate, nurture and maintain contacts with physicians, social workers, and discharge planners as valued customers to maximize referrals and facilitate admissions;

• Meet census goals by working with our interdisciplinary team and external network entities to coordinate customer flow into our center while developing and maintain referral base; Office Mgr.

Mountain State Renovations - South Point, OH

September 2023 to September 2023

• Updated health and safety policies and ensured they were being adhered to;

• Handled customer service concerns and inquiries;

• Maintained office correspondence;

• Ensured an adequate supply of stationery and equipment in the office;

• Maintained confidentiality of sensitive data;

Ohio University Long Term Care Administration Internship and Practicum. Kingsbrook Lifecare Center - Ashland, KY

March 2023 to September 2023

• Assisted in multiple departments: Finance, Admissions, Quality, Dietary, Social Services and Medical Records.

Assistant Store Mgr.

Pac Sun - Ashland, KY

February 2023 to September 2023

• Obtained store staff by recruiting, selecting, orienting, and training employees;

• Tracking and documenting all sales and returns transactions;

• Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results;

Site Manager

RMI – AK Steel - Ashland, KY

February 2023 to March 2023

• Responsible for Leadership, Quality Focus, Safety Management, Motivating Others and Fostering Teamwork;

• Oversee all disciplinary actions, planning and reviewing of all compensation actions and enforcing all standard operating procedures;

• Implement production, productivity, quality, and customer-service standards;

• Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; Education

Dual bachelor degree in Long Term Care Administration and Health Services Administration

Ohio University

January 2014 to December 2014

Skills

• Supervising experience

• Office management

• Communication skills

• Organizational skills

• Clerical experience

• Administrative experience

• Office experience

• Filing

• Multi-line phone systems

• Phone etiquette

• Training & development

• Vendor management

• Team management

• Calendar management

• Front desk

Certifications and Licenses

licensed nursing home administrator

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