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Customer Service Legal Writing, Research Legal Analysis

Location:
Tallahassee, FL
Posted:
August 15, 2023

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Resume:

Brandi Williams

adyyiy@r.postjobfree.com

Tallahassee, FL

EDUCATION

Florida State University College of Law Tallahassee, FL

Juris Doctor, 2019

Florida State University Tallahassee, FL

Bachelor of Science in Economics and Sociology, 2013

PROFESSIONAL EXPERIENCE

Department of Children and Families Tallahassee, FL

Operations Review Specialist (Hearing Officer)/Legal Analyst for the Office of Appeal Hearings

40 hours/wk, Oct. 2021-April 2023

Used statutory guidelines to preside over hearings and rule on motions and the admissibility of evidence

Prepared 30+ formal written decisions, including the case facts, applicable laws, application of law, and conclusion in a manner prescribed by law to pass a stringent review in the District Courts of Appeal

Issued orders for prehearing conferences, discovery, etc.

Maintained an up-to-date knowledge of the various programs, including pertinent court decisions

Redacted Orders to fulfill public records request requirements

Performed clerical work such as responding to incoming correspondence

Protiviti Government Services (EDS Texas Workforce Commission) Remote

Hearing Officer, 40 hours/wk, June 2021-Sept. 2021

Researched laws, regulations, policies, evidence, and precedent decisions to prepare for hearings

Conducted hearings regarding reemployment assistance issues, placing witnesses under oath, questioning witnesses to ascertain pertinent facts, directing the flow of testimony, admitting or excluding evidence, and facilitating or performing cross examination of the witnesses

Prepared 20+ formal written decisions, including findings of facts; applicable laws and interpretations; application of law; and conclusions of law

Florida State University: Center for Academic Retention and Enhancement Tallahassee, FL/Remote

Pre-Law Specialist for SSS-SCOPE, 20-25 hours/wk, July 2018-Sept 2021 (remote March 2020-April 2021)

Organized workshops, activities, and excursions to promote academic, professional, and personal

development of undergraduate pre-law and criminology students

Provided one-on-one and group advising and mentoring to SCOPE students

Assisted students with law school application process, including reviewing and editing resumes and personal statements

Assisted new learning specialists with learning responsibilities and resources

Department of Economic Opportunity Tallahassee, FL

Special Deputy for the Department of Reemployment Assistance Appeals, 40+ hours/wk, July 2020-Feb. 2021

Researched laws, regulations, policies, and precedent decisions to prepare for hearings

Conducted hearings to decide issues regarding reemployment assistance

Developed the hearing record, ruled on the competency and sufficiency of the evidence, resolved disputed

issues of material fact, controlled disruptive parties, and ensured that all relevant findings were addressed

Determined existence and amount of liability and qualification of benefits according to current laws,

administrative and judicial precedents, and available evidence

Analyzed the facts and prepared 20+ formal written decisions, applying the law and interpretations issued

by administrative and appellate reviewing authorities

Florida State University College of Law: Public Interest Law Center Tallahassee, FL

Certified Legal Intern in Veterans’ Legal Clinic, 20-30 hours/wk, Jan.-May 2019

Assisted clients in resolving traffic citation issues and having their driver’s licenses reinstated

Represented clients in family law cases

Drafted memorandum of law; will; and power of attorney and health care surrogacy documents

Office of the Public Defender- 2nd Judicial Circuit Tallahassee, FL

Certified Legal Intern in Juvenile Justice Dept., 30-40 hours/wk, May-July 2018

Represented and advocated for clients in detention hearings, plea hearings, competency reviews, contempt

hearings, restitution enforcements, and plea negotiations

Drafted motion of suppression and argued motion to suppress hearing

Florida State University College of Law: Public Interest Law Center Tallahassee, FL

Student Advocate in Children’s Advocacy Clinic, 20-30 hours/wk, Jan.-May 2018

Assisted with juvenile delinquency, special education, dependency, foster care, and human trafficking cases

Represented clients before government agencies and in court under the supervision of attorneys

Conducted interviews of clients

Advocated for clients in IEP meetings and mediations

Florida State University: Information Technology Services (ITS) Tallahassee, FL

Tier 2 Computer Support Technician for ITS Service Desk, 40+ hours/wk, July 2016-Aug. 2017

Provided support for the FSU ticketing system, the IT work order system, and directory assistance overflow for 40,000+ individuals

Performed troubleshooting including providing secure remote support IT Services suite

Provided for data entry and quality assurance of customer information, statistical data, and reporting to support the ITS workflow system(s) and other online systems

Created and maintained documentation of procedures, literature, tip sheets, training aids, solution centers, knowledge base and job aids to provide for continuous service improvement

Florida State University: Florida Center for Reading Research (FCRR) Tallahassee, FL

Researcher/Support Specialist, 40+ hours/wk, June 2013-Aug. 2014

Provided consummate customer service, technical assistance, and support to 300+ educators via calls/e-mails

Managed and analyzed data

Recorded and managed confidential information

Performed proofreading and editing, including manuals

Performed beta testing, unit testing, and use acceptance testing, including for FAIR-FS

Florida State University: Alumni Center Tallahassee, FL

Receptionist, 10-25 hours/wk, Sept. 2011-May 2013

Provided customer service while receiving guests, calls, and deliveries

Proofread, edited, filed and scanned documents; transcribed meetings and made copies and deliveries

Managed secure information

Created and managed documents

CERTIFICATIONS

Florida Certified Contract Manager (FCCM), Florida Department of Management Services, April 2021

Certification #: 7277-21011, Expiration Date: 6/30/2025

SKILLS

Legal Writing Legal Analysis Legal Research Written Correspondence Customer Service Advocacy Computer Skills Microsoft (Word, PowerPoint, Excel, Outlook, SharePoint, and Teams) Data Entry Editing Troubleshooting Administrative Proofreading Critical Thinking Attention to Detail Communication Teamwork Decision Making Self-Management Time Management Typing Interpersonal Skills



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