Kim Spoerl

Waukesha, WI **** - 262-***-**** - adyyid@r.postjobfree.com

Sales Support Specialist /Account Manager

OBJECTIVE-

I am an executive team leader. I can learn task very easily. Very eager to be challenged I am looking for fulltime, long-term employment. I am a hard working induvial and extremely reliable. I am eager to work hard and be an asset to my employer.

Professional summary-

Sales Support Specialist- Artemax

January 2022 to present

Sales Support Representative, my role was focus on activities required to support and maintain customer satisfaction, including customer relationship management, order entry, order management, and working with various internal departments to creatively and efficiently handle accounts. Direct Management support. Manage production lead times for customer expectations.

Customer Advocate- Dynatect Manufacturing

January 2020-2022

Managed customer accounts, responding inquiries and resolving customer service issues. Responds to customer inquiries for new orders, pricing for existing products, order status and expediting electronically and via the phone. Perform order entry and support functions across all product groups. Make changes in (ERP and database systems) per internal and external requirements. Create or modifies customer contract and pricing per established pricing policy guidelines. Schedule ship dates for orders within established guidelines. Assist in resolving product and service problem concerns between the customer and internal resource. Fill out and return customer expedite reports. Administers order requirements via specific customer portals. Extract relevant data and process requirements in internal order management systems. Actively support and participate in meetings, strategic initiatives, group goals and continuous process improvements efforts. Data entry for quotes in all 4 separate sites along with quoting. Estimates and customer searches to update sales and CSR dept. Customer follow up on any hourly basis or as customer needs are requested. Confirm products are ordered and confirm shipping and tracking status. Rep consulting.

PROJECT MANAGER- INNOVATIVE SIGN, INC November, 2019-March 2020

Oversee all incoming clients. Processed and applied for permits. Attend city meetings for clients. Create purchase orders for clients and vendors. Created new client profiles. Create change orders for sale department. Proofed all prints and verified customer requests. and service departments. Created spread sheets and formatted Oversee job board. Confirm install dates, locations and all customer requests.

Office Manager – Bauer Sign & Lighting

April, 2008 – September, 2019

Accounting manager, using QuickBooks. Invoice specialist. Oversaw all National and local accounts personally. Project Management and Petroleum Division Specialist. Processed payroll, accounts receivable/payable. Organized employee schedules. Maintained week-end, month-end, and year-end general ledger entries. Balanced all cash/credit accounts monthly. A/R duties for money owed to company by debtors.

SKILLS-

Prepared detailed budgets and financial reports.

*QuickBooks and QuickBooks Pro

*Accounts Receivable/Payable

*Payroll Processing, Skilled in Microsoft Word & Excel

*Customer Service

* Commissions

* Paylocity & Peach Tree

Education-

Mid-State Technical College

Associates Degree

Account Management

Associates Degree – Account Management

Contact this candidate