PAMELA VIRGINIA SAUNDERS

adyyi5@r.postjobfree.com 412-***-**** Pittsburgh, PA 15210

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

25 years experience in Mellon Bank Trust and Endowment Area.

Skills

Office Equipment Operations

Customer Service-Oriented

Data Entry and Database Software

Courteous and Professional

Positive Attitude and Energetic

Microsoft Office

Attention to Detail

Verbal and Written Communication

Multitasking and Prioritization

Administrative Support

Customer Service

Greeting and Seating Clients

PC Proficient

Data Entry

Reliable & Trustworthy

Critical Thinking

Computer Skills

Basic Math

Conflict Resolution

First Aid/CPR

Active Listening

Friendly, Positive Attitude

Organizational Skills

People Skills

Good Work Ethic

Experience

Receptionist Christian Home Health Care - Pittsburgh, PA 12/2022 - Current

Answered and directed incoming calls using multi-line telephone system.

Housing Counseling Specialist Urban League of Greater Pittsburgh - Pittsburgh, PA 02/2009 - 01/2021

Found affordable housing options for various CYF families.

Educated clients on lease and rental agreements.

Communicated with housing managers and rental agencies on behalf of clients.

Assisted clients with permanent housing transitions.

Maintained accurate records and documented client data in company databases.

Made referrals to utilize community resources for resident's needs.

Guided clients through transition to independent living within community.

Empowered patients and families to negotiate with resource providers and make decisions on own behalf.

Interviewed potential clients, collecting personal information to determine eligibility for social assistance.

Program and Administrative Assistant Urban League of Greater Pittsburgh - Pittsburgh, PA 10/2007 - 02/2009

Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.

Organized personal and professional calendars to streamline office communications, scheduling and initiatives.

Planned and executed special program outreach such as seminar speakers and tours to boost interest and program buy-in.

Designed and implemented program policies, frameworks and toolkits for change management processes.

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Kept office equipment functional and supplies well-stocked to promote efficient operations.

Responded to customer issues to provide immediate resolution and improve retention.

Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Education and Training

Temple University Philadelphia, PA 05/2016

Credentialing for Strength Based Family Training

University of Phoenix Tempe, AZ 09/2013

Associate of Arts: Criminal Justice

Counselors Corner Pittsburgh, PA

Extensive training in Housing Counseling. Financial Literacy, and Credit and Budgeting

Credit Smart Training Series for New Instructors

Avoid Foresclosure Training

Accomplishments

Associate Degree in Criminal Justice

25 years' experience in Mellon Bank Trust and Endowment Area

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