Profile

Customer oriented technical product

and delivery project manager/program

manager working with customers all

over the world. I bring years of

experience in managing delivery of

multiple applications simultaneous.

Skilled at breaking down complex

situations, problems and issues into a

logical flow leading to resolution.

Promote and support business

transformation as a key success factor.

Excellent interpersonal and team

management skills. Capable of

managing multiple diverse activities

including projects, processes, and

people. U.S. Airforce veteran.

G. Scott Palmer

Sr. Project Manager / Program Manager

EDUCATION:

Clayton State University

Bachelor’s degree in computer information systems (GPA 3.8/4.0) CERTIFICATIONS:

Project Management Institute

Mar. 2006 – Present

Project Management Professional (PMP)

SCRUM Alliance

Jan. 2021 – Present

Certified SCRUM Master

WORK EXPERIENCE:

Coforge – Sabre Contract – Lead Scrum Master

2021-2023

• Performed all Scrum events for one of Sabre’s mainframe offloading programs: sprint kickoff, sprint planning, daily scrum meeting, sprint review and sprint retrospective.

• Ensured the product backlog and sprint backlog were accurate and clearly defined.

• Used Rally and other diagnostic tools to monitor and help to improve team performance.

• Created sprint reports as directed by Sabre management.

• Ensured technical debt was represented and worked back into the product backlog to be scheduled for future sprints.

• Helped to address any issues and impediments to team productivity. Coforge – Sr. Project Manager

International Technical Contracting – Travel, Transportation and Hospitality 2020 – 2021

• Contracted to SITA to assist with business unit shutdown.

• Created and maintained long range plan for migrating all airlines off of the SITA passenger services plaform.

• Created resource usage mechanism for all resources allocated to the migration.

• Lead three teams to assist customer airlines migration from SITA’s passenger solutions applications to their new provider.

SITA – Sr. Project Manager, Product Development and Project Delivery International Passenger Solutions Provider – Air Transportation Industry 2015 – 2020

• End-to-end project manager working with onshore and offshore team developing software for one of SITA’s next generation applications. This application was being developed as part of a mainframe offloading program. Functioning as both technical project manager as well as customer delivery project manager.

• Worked with internal and external senior management to ensure clear development and delivery targets and creating clear KPIs.

• Achieved certification of new products GUI on multiple common use platforms used at airports worldwide in hundreds of locations.

• Worked with product manager to define scope for product and creation of product backlog for development.

• Worked with SCRUM master and development project manager to ensure Sprint planning identified features from the product backlog to be developed, realistic story points assigned to each and then added to the sprint backlog.

• Hosted weekly project team meetings to discuss project status including development to ensure the Sprint would be completed as planned.

• Consulted with airline customers regarding product delivery and implementation strategy considering best dates and time.

• Followed all required SPLP best practices.

SKILLS and Other

Information

Experience using Rally

Microsoft Project: Expert

Microsoft Word, Excel, PowerPoint, Visio:

Highly Proficient

Strong analytical, decision making and

organization skills

Strong facilitation skills

Global diversity and experience

Skilled communicator with internal

management as well as internal and external

customers

WORK EXPERIENCE:

Continued:

• Followed all required SPLP best practices.

SITA – Sr. Project Manager, Customer Project Delivery International Passenger Solutions Provider – Air Transportation Industry 2005 – 2020

• Customer facing delivery project manager for full passenger service’s solutions and applications for both new airlines to the industry and existing airlines migrating multiple applications from one provider to another with minimal service interruption using a waterfall methodology as well as agile (Scrum)

• Created project plans, determined resource, both onshore and offshore, and budgetary requirements.

• Submitted project information to bid sales team for use in contract negotiations based on scope outlined in a Request for Proposal (RFP).

• Program manager for two of the solution lines largest customers. Responsible for all artifacts including project plans, communication management and governance plans, etc.

• Met with senior level internal and external management to ensure there was a clear understanding of contractual obligations, monthly project reviews and ensuring all KPI were being met.

• Promoted and supported business transformation to demonstrate solution capabilities in a like-for-like comparison as well as new functionality to enhance user experience.

• Merged two large airlines into a single airline during migration from their old providers. This had never been done before in the industry.

• Solution line project manager for creating, standing up and implementation of new mainframe environment to support the newly created airline.

• Program manager overseeing multiple project managers for multiple work streams within the overall program which managed 100+ team members consisting of both on and offshore resources. Project delivery and development budgets of $10M+.

• Mentor to less experienced projects managers and project administrators

• Followed all 9 knowledge areas and 5 process standards defined by PMI. SITA – Sr. Software Engineer and Open Systems Administrator International Passenger Solutions Provider – Air Transportation Industry 1985 – 2005

• Developed communications software in a UNISYS mainframe environment using UNISYS Assembler and Fortran.

• Developed an e-mail application using Java and Java Scripting on an open system platform.

• Administered all Open System environment updates including configuration, tuning and operating system updates.

• Created statistics routines to monitor various activities on Linux open systems environment.

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