Elisa Vargas

Dedicated, Dependable and Self Motivated

Lebanon, PA 17046

adyygt@r.postjobfree.com

+1-786-***-****

To obtain a position in which I can utilize my skills, both personally and professionally, and grow within the company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

IT Specialist

Concentrix - Miami, FL

June 2021 to Present

• Tech Support

• Self motivating

• Patience

• Probing

• Problem solving

• Decision making

• Product knowledge of all things, Apple

• Fixing/supporting: Computers, laptops, tablets, watches, phones

• Network and security knowledge for products and services

• Escalating / de-escalating

• Functioning flawlessly in high pressure situations

• Account creation

• Rapport building

• Professionalism

• Computer savvy

• Knowledge on navigating multiple platforms at one time

• Multitasking

• Team player

• Soft skills

• Research

• Data collection and entry

• Motivated and helping others

Customer Service Representative

Kforce - Hallandale Beach, FL

March 2019 to April 2021

• Assisting clients with unemployment during COVID.

• Assisting customers with applying for benefits

• Educating customers on benefits and programs to better fit their needs

• Fixing accounts that weren’t paying out from previous issues

• Fixing any and all issues on accounts

• Billing

• Escalation/de-escalation

• Rapport building and maintaining relationships

• Qualifying applicants for different programs and benefits via state and federal programs

• Knowledge of all benefits and programs

• Tailoring these benefits and programs to clients needs

• Maintaining self-awareness and control in any and all high pressure situations

• Patients /active listening

• Problem solving

• Tech savvy

• Using multiple government platforms at once to qualify customers/clients for benefits and programs eligibility

• Navigating multiple platforms at one time

• Multitasking

• Research and data collection

• Decision making while maintaining objectivity

• Soft skills

• Fast paced

• Managed client records

• Set up client appointments

• Provided policy and service information

The genuine want, and need to help people during the most devastating times of their lives, and unimaginable situations. Being the change and the difference that people need instead of waiting for someone else to be that for them. Advocating for the less fortunate, and being the voice they need without judgment. Helping people you don’t know and changing their lives can be a powerful thing. This was absolutely the most challenging job I ever had yet the most fulfilling. Customer Retention Agent

Comcast - Lebanon, PA

February 2016 to October 2017

•Retaining services and billing.

•Upgrading/Upselling.

•Trouble shooting and equipment issues.

•Transferring services and closing accounts

•Product knowledge.

•Educating customers on features and benefits.

•Building rapport.

•Investigative questioning.

•Tailoring packages to customers needs.

Homemaker, Self-employeed

Side-grading - Miami, FL

September 1998 to January 2016

•Prepared monthly budget.

•Organized, managed and maintained accounts receivable and payable.

•Detail oriented administrative duties.

•Problem solving.

•Enforced and regulated rules to provide necessary structure and balance.

•Delegated responsibilities and duties.

•Observed and analyzed behavior patterns in order to make objective decisions utilized in feud settlement.

•Care taker, cooked and cleaned.

Independent Contractor

Side-grading - Hallandale Beach, FL

July 2000 to March 2008

•Sales experience.

•Customer service.

•Built relationships with clients.

•Modified of vacation packages to better suit customers needs.

•Make sure customers were happy and satisfied.

Customer Service

Sears - Aventura, FL

May 1995 to June 1996

•Sales experience.

•Opened and closed registers.

•Helped customers with all needs.

•Addressed questions, concerns and issues if any.

•Stocked and restocked shelves both in store and stockroom.

•Tagged and installed/removed of security devices on merchandise.

•Floor movements.

•Setting up and breaking down displays.

Education

Some college

High school diploma or GED

Skills

• DETAIL ORIENTED (10+ years)

• CUSTOMER SERVICE (10+ years)

• RETAIL SALES (8 years)

• SALES (10+ years)

• Bookkeeping

• Budgeting

• Upselling

• Accounts Payable

• Computer Literacy

• Accounts Receivable

• Microsoft Outlook

• Desktop Support

• Data Collection

• Technical Support

• Computer Networking

• Active Directory

• Network Support

• Software Troubleshooting

• Operating Systems

• Microsoft Windows

• VPN

• Remote Access Software

• DHCP

• Information Security

• DNS

• LAN

Certifications and Licenses

Stock & Commodities broker

Series 6 and 7 licensed

Assessments

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Sales • Customer Service • Computer savvy

1. People oriented • Fast learner • Works well under pressure

• Relationship building with • Fast paced • Detail oriented

Contact this candidate