Administrative Assistant Customer Service

Petra S. Rizo

**** ****** ***** * ~ Hoffman Estates, Il 60192

M: 847-***-**** *********@*****.***

OBJECTIVE

Partner with company management in facilitation of programs/activities that provide continuous improvement, engaging culture and to provide day to day administration support for the HR function

EXPERIENCE

Hydrox Labs (Cross Personnel) January 2023 – present

Customer Service (Temp to Hire – Hired on 5/15/2023)

Enter all customer purchase orders into the system

Ensure product is available for orders

Allocate product to orders

Send all shippable orders to Shipping Department

Assist shipping dept. with creation of BOL (Bill of Lading)

Assist customers with any questions regarding status of orders

Research all customer discrepancies (Logistics Teams/Billing/Customers)

Ensure to catch up filing from past years

Rizo Truck Repair August 2020 – August 2021

Office Manager

Manage office for the owner

Managed work schedule/work flow

Check in all trucks

Begin diagnostics

Begin work order paperwork

Procure all parts for work orders

Procure all materials for shop

Invoicing, Accounts Payables and Accounts Receivables

Assist Owner with any work needed around the shop

Prep work for engine/transmission repair/rebuild

Sub assembly of parts for engine/transmission repair/rebuild

Clean up of parts for engine/transmission repair/rebuild

Oil changes

Brake jobs

Duties as required

American Bearing NTN Mfg., Elgin, IL November 2014 – July 2020

HR Generalist

Manage all recruiting needs (review application/resume, test candidates, interview) for Elgin and Schiller Park location

Assist employees and managers with location and interpretation of policies and procedures

Key contact with building management

Key contact with recruiting agencies

Systems admin for HR systems and recruiting

Maintain current all HR forms

Assist employees with information regarding benefit plans (insurance/401K), personnel transactions (promotions, transfers, performance reviews, terminations)

Assist employees with information packets for FMLA and Worker’s Comp

Suzlon Wind Energy Corp., Chicago, IL September 2008 – November 2014

Executive Assistant HR

Provide full administrative support to Executive and Human Resources Team

First point of contact in HR for employees and managers with questions or issues

Assist employees and managers with location and interpretation of policies and procedures, suggesting solutions, and coaching and counseling employees and managers

Lead and facilitate special projects, e.g. service anniversaries, company events, and file clean up

Process New Hires and assist with Terminations

New Hire Packets

New Hire Orientation

“As You Leave” Termination Packets

Coordinate HR webinars/training sessions

Office Supply maintenance

Run the day to day office/reception tasks

Key contact with building management

Systems admin for HR systems, e.g. performance management and recruiting

Maintain HR forms, HR files, and employee records

Motorola, Inc., Arlington Heights, IL 1989–August 2008

Administrative Assistant III

Generate Reports that directly impact budget and headcount.

On boarding of new hires through HR and IT dept.

Suggested and implemented new products that increased dept. efficiency by 50%.

Implemented cost saving ideas to come in under budget for the year - 4 yrs in a row

Established and maintain a close relationship with Computer Break Fix Team therefore reducing computer downtime for malfunctions by 75% and increasing efficiency.

Handle ALL departmental requests for 200+: computers, printers, cell phones (different providers), set up meetings and reserve conf rooms, and ordering of basic office supplies.

EDUCATION

Motorola University Motorola Inc.

Dealing with Difficult People

Time Management

Persuading and Influencing Others

Project Management

Harper Community College Hoffman Estates, IL

Computer Science

Elgin Community College Elgin, IL

Legal Secretary

SKILLS

Excellent Discretionary Skills

Excellent Organizational Skills

Exemplar Telephone Etiquette

Creative Problem Solving Skills

Professional Verbal and Written Communication Skills

Bilingual – fluent in Spanish, English and some Portuguese

Efficient in MS Office

Experienced in Recruiting and HRIS Systems

Experience with Performance Appraisal Process and Systems

Experienced in Visio, MS Project, and Adobe

Able to multitask in a fast paced environment

Able to face new challenges and see them as self-improvement opportunity

Contact this candidate