Customer Service Representative

LORRAINE C. BROWN

215-***-**** adyygk@r.postjobfree.com

ABILITY SUMMARY

Accurate & Detailed Oriented Manage Customer Relations Navigate Solutions

Exceptional Communication Skills High Volume Multi-Tasker Analytical Writing

Extensive Accounting Systems Prioritizes Projects for Efficiency Keen Discernment

EXPERIENCE

Independent Contractor

Life Accident & Health Insurance Producer/Customer Service Representative 2008 - Present

Providing insurance consultation, administrative, clerical, marketing, bookkeeping accounting services

Maximizing SEO by creating content to enhance business client's presence online

Presentation, Comparisons and Sale of insurance policies for group, individuals and families

Assist with Financial Planning through Whole,Term, Disability and Health Insurance policies

Process and Delivery of Life & Disability Claims

Manage and Publish corporate communications for departmental and public accessibility

Completing projects with strict time constraints while using various CRM and business platforms

Ambassador for Branding product/company image at trade show and advertising events

CNO Financial Group; StateFarm; HighmarkHealthServices Pennsylvania and Maryland 2015 - 2023

Insurance Sales/Customer Service Representative

Manage high volume Group Health plans for concierge, municipal and government agencies

Troubleshoot analysis and deliver results for members, providers and pharmacy discrepancies

Concise delivery of products through cold-call, retention and outreach campaigns

Proven sales performance exceeding company goals

High Quality Analysis for customer service and product knowledge

Maintain Quality standards to meet team goals

Customer retention by aligning and bundling company products and benefits

People Share; Corporate Call Center; Company Voice Pennsylvania 2008 - 2015

Marketing/Customer Service Representative/Accounting Administrative Assistant/Coach

Navigating third party billing and databases to recoup revenue loss

Maintaining compliance regulations for random Insurance Commission or Government audits

Educating and servicing Medicare recipients through Annual Enrollment Periods

Instruct and coach licensed insurance agents for plans offered on the Marketplace

EDUCATION

Indiana University of Pennsylvania

Indiana, Pennsylvania

Business Administration

CERTIFICATIONS AND LICENSES

Life Accident and Health Insurance Producer: Maryland 2023

QuickBooks; SalesForce; ADP HR Solutions

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