Customer Service Delivery Driver

RESUME

CRYSTAL B. TENG

**** ******** **. ******** **, 90712

Job History

****-*******

GE United Technologies / Grassdoor (Delivery Driver)

•Provided consistently strong customer service to ensure customer satisfaction.

•Impeccable and consistent with time management to deliver orders within the designated time frame.

•Use GPS systems to optimize delivery routes.

•Ensured professional appearance and proper maintenance of my vehicle.

•Packed and delivered orders to customers.

•Received and processed cash or card payments. Obtain customers’ signature for proof of receipt.

•Inspect inventory and arrangements for any damage and report all issues to a supervisor or manager.

•Responsible and reliable driver with a positive attitude and passion for providing top service.

•Able to safely navigate and operate a vehicle. (AUTOMATIC AND MANUAL VEHICLE)

•Used knowledge and skills for the surrounding area to promptly and safely deliver orders to customers with a safe surrounding.

•Responsible for carefully and safely distributing orders.

•Contributes to team effort.

2020-2021

Fashion Nova (Warehouse)

•Packager

•Collecting merchandise from the distribution center and safely transporting materials to the shipping bay.

• Receiving and documenting merchandise for delivery or return.

• Keeping an inventory of all merchandise entering or exiting the warehouse.

• Identifying any missing, lost or damaged materials and immediately notify the supervisor or manager.

• Ensuring that all the merchandise is safely and securely packed and labeled for shipping.

• Managing all merchandise with appropriate care.

• Assisting with training of newly employed workers.

•Scanning labels to ensure products are shipped to the right destination.

•Contributes to team effort.

2017-2020

Pho So 9 (Waitress)

• Strong time management and organizational skills.

• Answering questions about menu items, food sensitivities and food substitutions.

• Taking orders and giving customers suggestions for food and drinks and telling them about any special menu items.

• Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers. Knowledge of federal, state, and local laws dealing with the consumption of alcohol.

• Communicating with customers to ensure satisfaction and resolve any complaints.

• Processing customer payments with cash, check, or debit/credit card.

• Removing dirty dishes from tables and clean tables to avoid clutter.

• Effective communication and active listening skills for conversing with guests.

• Impeccable customer service skills and social perceptiveness.

• Ability to evaluate customer satisfaction and responsiveness.

• Oriented toward serving others and helping customers.

• Trained new hires & contributes to team effort.

• Physical stamina to walk and stand for long periods of time.

2018-2019

Raising Canes (Crew Member)

• Taking food and drink orders in person and through intercom.

• Serving customers.

• Meeting and greeting customers with a positive attitude.

• Operating cash registers and receive payment from customer in cash or by debit/credit card.

• Maintaining dining areas and kitchen areas; including clearing and cleaning tables, emptying trash cans, sweep and mop the floors, clean the restrooms, and washing the dishes.

•Promoting positive guest relations.

•Contributes to team effort.

2016-2017

Zion Market (Cashier)

• Provides a positive customer experience with fair, friendly, and courteous service.

• Registers sales by scanning items, itemizing and totaling customers’ purchases.

• Resolves customer issues and answers questions.

• Processes return transactions.

• Itemizes and totals purchases by recording prices, taxable and nontaxable items; and operating a cash register.

• Discounts purchases by redeeming coupons.

• Collects payments by accepting cash, check, or card payments from customers and gives cash change to customer if needed.

• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.

• Balances cash drawer by counting cash at beginning and end of work shift.

• Provides pricing information by answering questions.

• Maintains checkout operations by following policies and procedures and reporting needed changes.

• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

• Contributes to team effort.

Volunteer

OC Humane Society (2017- 2020)

• Responsible for greeting customers, making sure customers are aware of shelter policies, and assisting customers with animal interaction during hours of operation.

•Responsible for greeting and directing customers as they come into the adoption lobby.

•Assist with making copies, brochure folding, adoption packet making and cleaning.

Education

Paramount High School (2016) - Diploma

Long Beach City College (2017- PRESENT)

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