Bruce Francis

Client Services

Jacksonville, FL *2218

adyyel@r.postjobfree.com

+1-336-***-****

I have Been in the customer service field for over 30 Years I work well with others as well as on my OWn.

Willing to relocate to: Yulee, FL - Fernandina, FL - Saint Augustine, FL Authorized to work in the US for any employer

Work Experience

Service Writer/Advisor

RV One Superstores -Jacksonville, FL

January 2022 to Present

" Create work orders by communication with the customer to determine complaint cause and correction on their units.

" communicate with Technicians to resolve all complaints

" Create work orders for all new campers sold so the technician may do a PDI

" to ensure all units go out in a satisfactory way.

" Take payment for services rendered .cash, credit, warranty or internal Driver

BRF Services LLC - Jacksonville, FL

April 2020 to Present

" Drove 800 mniles per week

" Deliver goods to Companies.

" Customer Service.

Director of Operations

L&M Family Caregivers - Springfield, VT

March 2012 to March 2020

Daily operations

" Hiring

" Training

" Client Assessments

" Billing

" Client Transportations

Residential Care Manager

L&M Family Caregivers -Springfield, VT

March 2012 to March 2019

1. Resident Assessment

2. Resident Intake

3. Payer source

4. Hiring

5. Training

6. Menu Planning

7. Staff Schedules

8. Client Medical Appointments

9. Day to Day operations

Personal Care Assistant

Private Duty In-Home Care - Springfield, VT

April 2008 to March 2011

" Personal care/Hygiene

" Meal Prep

" Shopping

" Light house keeping

Customer Service Manager

Walmart - Claremont, NH

January 2007 to October 2010

1. Training cashiers

2. Doing Cash Audits

3. customer service desk

4. working several departments

5. working with the manager on staff schedules.

Education

High school or equivalent in Accounting

FJC -Jacksonville, FL

August 1982 to June l984

Skills

" Customer Care (10+ years)

" Customer Experience (10+ years)

" Customer Service (10+ years)

" Front Desk (10+ years)

" Call Center (2 years)

" Driving Experience (10+ years)

" CCC

" Menu Planning

" Meal Preparation

" Accounting

" Accounts Payable

" Pricing

" Kitchen Management Experience

Developrmental Disabilities Experience

" Account Reconciliation

" Supervising Experience

" QuickBooks

" Accounts Receivable

" General Ledger Reconciliation

Restaurant Management

English

Office Management

" Auditing

Financial Report Writing

Journal Entries

" Courier

" Route Driving

" Merchandising

" Payroll

" Assisted living

" Purchasing

" Sales

" Computer literacy

" Computer skills

" Math

" Data entry

" Communication skills

" Driving

" Direct sales

Certifications and Licenses

Residential care home managerial course

March 2019 to March 2020

16 course Management course to Manage a level3 Residential care homne driver's license

May 1982

CDL

First Aid Certification

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