Customer Service Administrative Assistant
Resume:
Lawanda Jelks
Covington, Ga ****4
adyyd7@r.postjobfree.com
Objective: An extremely organized, focused, and dedicated worker that is looking to fulfill the goals desired for a prestigious company.
Employment History: 03/2023 to 08/2023 Intake Specialist (Seasonal), Partnership for Community Action, Decatur, GA
Greeted clients in a proficient manner
Obtained and copied necessary documents for application approvals
Entered documents in the database
Made outbound calls to various Utility companies
Processed clients' applications, and assisted with addressing utility crisis
08/2021 to 02/2023 Customer Service Associate (Remote), Amazon Fulfillment Center, Atlanta, GA
Maintained customer relationship by responding to inquiries and documented
Managed a track record of refunds and exchanges
Interpersonal data electronically
Managed emails
Responded to customer inquiries
Recorded customer inquiries by documenting inquiry and response in customers’ accounts.
01/2019 to 06/2021 (Seasonal) Administrative Assistant, Reliable Tax Services, Birmingham, Al
●Provided administrative support while managing the database to ensure compliance with customer requirements.
●Answered high volume incoming calls and direct caller calls, made outbound (telemarketing) calls.
●Managed personal and financial data electronically.
●Built sustainable relationships of trust through open and interactive communication Provided accurate, valid and complete information by using the right methods/tools Collected money payments.
08/2018 to 12/2019 Call Center Representative, Dedicated Personnel, Atlanta, Ga
●Taken customer calls and provided accurate, satisfactory answers to their queries and concerns
●De-escalated situations that involved dissatisfied customers
● Offered patient assistance and support
●Called clients and customers to inform them about their hours and inquiries
●Guided callers through troubleshooting
●Helped train new employees and inform them about the company’s customer management policies
09/2015 to 07/2018 Appointment Coordinator, St. Martin In the Pines, Birmingham, Al
Provided strong verbal and written communication skills with excellent customer service
Multitasked high volume calls
Maintain effective working relationships
Entered client information into computerized files
Greeted visitors and reponded to telephone and in person requests
03/2014 to 07/2015 Medical Scheduler, NaphCare, Inc., Birmingham, Al
●Coordinated production schedules with vendors, sub-contractors, and customers to establish installation timelines
●Coordinated flow and work orders according to quality control inspections, schedule, and customer requests
●Communicated with customer regarding scheduling, status, and technical issues
●Maintained accurate records of all trades
●Utilizes computerized system for tracking, and information gathering
03/2007 to 02/2014, Front Office Assistant, Princeton Orthepedics, Birmingham, Al
●Answered telephone calls, as well as screened and forwarded calls
●Scheduled, Rescheduled and confirmed appointments, meetings, and events
●Welcomed and assisted visitors in a friendly and professional manner
●Handled basic inquiries and sorted mail
●Copied, scanned, and filed documents
●Monitored office supplies and ordered replacements
●Performed other administrative tasks
01/1999 to 02/2007 Patient Service Specialists, University Health Services, Birmingham, AL
Input personal data electronically
Managed high volume calls
Collected payments
Scheduled/rescheduled patients’ appointments
Updated and maintained privacy related policies to ensure all physicians are adequately informed
Checked patient eligibility, scheduling follow-up appointments,
●Developed patient relationships, and help check patients in and out of the facility
Education:
Associate Degree: Lawson State Community College, (Business Administration) 1994
High School Diploma: Canarsie High School, Brooklyn, New York 1991
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