Customer Service Data Entry
Resume:
Patricia Padilla Jedele
**** ****** ******, *** *******, TX 78250
Mobile: 210-***-**** Email: ********.******@*******.***
OBJECTIVE: To obtain an Administrative Assistant position with the opportunity for advancement where I can utilize my knowledge and experience in an Office environment.
Work Experience:
Job title: Direct Care Provider II
BCFS- Health & Human Services 2020-present
Summary: As a direct care worker I supervises children, using reasonable actions to ensure the safety and well-being of each child, effectively communicate facility and programmatic behavioral expectations and limitations to children, and maintain compliance with agency policies and procedures and established state and federal standards and requirements. I am expected to successfully perform this job, as well as expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990: Provide sustained and uninterrupted direct supervision of the children assigned to the worker from the start of the assigned shift until relieved.
I always follow the instructions of medical/clinical staff regarding each child and inform Unit Manager of
information impacting the basic health and well-being of children assigned to the worker.
Communicate in a positive and respectful manner with children, families and all agency staff including
supervisors, co-workers, therapists, student interns, and volunteers.
Frequently traverse from one area of the facility to another both indoors and outdoors as needed to
provide direct supervision of children. Effectively communicate behavioral expectations and program regulations to children and enforce
compliance with regulations and expectations by all children assigned to the worker. Complete all required documentation prior to completion of shift. Meet all pre-determined deadlines required by program supervisor and federal partners.
Communicate effectively in writing and verbally in English and Spanish. Mostly Spanish. Document
all serious incidents, daily progress and activities completely, accurately and in a timely manner and in
compliance with agency policies and procedures. Assist with orientation of new children and staff.
Provide input into development of treatment plans as appropriate or requested.
Use positive child management techniques including verbal redirection, de-escalation and
containment. More job duties as assigned
Job Title: Cashier/ Food Service
Job Duties:
Cashier duties for Lackland Air Force under contract with Allen Tharpe. I also assisted with Food Service, from Clipper and serving to Cook.
Cashier check- in and count money in and out for a variety of shifts. Heavy customer service as our airmen needed to be checked in and out for their meals. I had anywhere from 150-300 airmen to allocate meals for.
Set up serving lines. ... Operate, maintain and clean field kitchen equipment. Perform preventive maintenance on garrison and field kitchen equipment to keep the kitchen running and soldiers fed. Washed dishes, pots and pans, set up cook line-substitute for line cook when someone was out and 2 weeks every month I was in charge of Cooking Breakfast and sometimes lunch and dinner when short on staff. Other duties as needed.
Job Title: Information Service Desk/Communications Tech
Brooke army Medical Center/Precision Task group - San Antonio, TX 2/15/2015- 05/30/2017
Job Duties:
Answer personal and telephone queries concerning the location of patients, key personnel, services, facilities and clinics. . Customer service and front desk, answer phones and direct customers to patient rooms and hospital clinics.
Inform Guests staying at Fisher house and base hotel regarding afterhours on admission policies.
Direct out of state callers on directions to the hospital from their location. Assist with directing patients and guests to other location of facilities at hospital and Fort Sam Houston installation and location of local civilian/military treatment facilities on and off base. Perform communication and information tasks such as code Blues, Stemi codes and other code call outs on hospital intercom as needed. I document and Log daily incidents
Accurately gathers and complies data statistical reports for both internal and external uses, preparing, and disseminating reports within established time frames. Proactively diagnoses opportunities and threats that impact mission notifying proper authorities and taking responsible action. Actively participates in staff/flight and effectively promotes ideas, concerns, and issues that impact section operation/visibility. I provide expertise in technical and administrative areas of record management and quality assurance. I also have been in charge of education, training, and consultation of current practice outpatient clinical coding techniques and training to new hires. I have Computer skills and ability to multitask. Wheelchair training and am Bilingual in Spanish
Job Title: Auditor/Marketing Specialist
Acosta Sales and Marketing 12500 San Pedro Ave Suite 200, San Antonio 08/2014-01/2016
Job Duties:
Customer Service, Work with technology collecting data from store visits with a company furnished tablet.
Maintain full distribution and display of products in assigned accounts.
Clean, stock, rotate and price merchandise, as appropriate. Perform audits such as checking date codes and ensuring adherence to approved modular/plan-o-grams. Retain knowledge of ordering and pick procedures for the retailer. Consult with management in a timely manner, meet objectives and goals as assigned, and report store level observations related to client product and Customer needs.
Create additional sales opportunities based on back-room stock; Client Nars question opportunities or Client Special orders/pallet program. Distribute mailings including Client Coupon/POS/POP, to stores within territory. Assess and prioritize work-loads based on store assignment and client needs.
Represent Acosta in a professional manner and follow company dress code policy
Retail & Sales Experience. Experience utilizing technology (i.e. Smart Phones and handheld devices)
Ability to access the internet, operate a computer, and am familiar with Microsoft Office – Outlook, Word and Excel
I had to lift up to 60 pounds, stand and walk for long periods of time, and lift and bend to low/high levels in order to reach product that needed to be merchandised.
SUMMARY OF SKILLS:
I have worked in the General Office environment for over 25 years. I have a talent for staying calm in a fast-paced and sometimes stressful situation environment, I do problem-solving. I am able to handle sensitive situations with patience and compassion. I have worked with Intake and Registration in the health field as well as in education registration and enrollment, medical records and data processing. I was an Office manager for a non-profit organization. I am knowledgeable in operating copiers and a variety of office equipment. I can enter and retrieve data from computer. Experience with and as well as strong written and verbal communication skills. Heavy and excellent Customer Service skills, Strong interpersonal skills with the ability to clearly communicate verbally and written. I excel to comprehend and execute documented instructions. I managed a banquet Hall and was in charge of all ordering and AP/AR functions.
I am flexible and willing to participate in ongoing trainings to accommodate the changing needs of the business to ensure success. I work well in a team environment, use time efficiently, and demonstrate initiative to accomplish assigned tasks and maintain confidentiality of client and company information.
PROFESSIONAL REFERENCES
Mrs. Michelle Wells
Camp Bullis Unit Supervisor
San Antonio, Tx 78250
210-***-**** {private mobile #}
Tammy Goetz
Acosta Sales and Marketing Regional Manager
Boerne, Texas
*****.*****@******.***
James Ferguson
IT Computer Manager Brooke Army Medical Center
Fort Sam Houston
*****.*.*********.***@****.***
John Randecker
Chief Provost Marshall
Fort Sam Houston
****.*.*********.***@****.***
PERSONAL REFERENCES
Michelle Salas
Merchandising Specialist
San Antonio, Texas
*.*****@******.***
Lucinda Palomo
Brooke Army Medical Center
Fort Sam Houston, Tx
*************@*****.***
Beatrice Barrera
NISD Food Service
San Antonio, Texas
***********@*****.***
Patricia Padilla
8718 Hunters Bluff San Antonio, TX 78250 US
Mobile: 210-***-**** Email: ***********@*****.***
Job Title: LEGAL ASSISTANT II
Employer: Alternate Defense Office 2100 Tulare St., Suite 300 Fresno, CA 93721 559-***-****
Dates: 07/2006-07/2011
Manage office. Interact effective and courteously, in person, by telephone, and in writing with attorneys, supervisors, co-workers, and other business professionals. Create legal files for new clients. Prepare various filings. Create and process completed agreements, coordinate meetings, assist with the preparation of correspondence and agreements, and complete other administrative duties.
In charge of A/R A/P, collections and billing for legal documents regarding case issues. Work heavily with the public. Light bookkeeping, some filing, phone calls on late payments, organize and maintain confidential records. Create, monitor and manage financial spreadsheets, account for all monies, make large deposits to and from bank. Word processing, data entry, light typing, fax, postage and mail monitoring, organize office filing system and data tapes.
Make photocopies and deliver finished project according to schedule. Assist with trouble shooting technical problems with copiers. Meters mail and packages for delivery to post office/mailbox. Fill supply requests by Stock, organize and clean supply rooms and pantries.
Job Title: ACCOUNTS RECIEVABLES
Employer: Roberto Yarra- Law Office, 1250 Fulton Mall, Suite 202 Fresno, CA 559-***-****
Dates: 05/2006 thru 11/2006
Accounts Receivables and Collections and billing for legal documents regarding immigration issues. Work heavily with the public. Light bookkeeping, some filing, phone calls on late payments, organize and maintain confidential records.
Create, monitor and manage financial spreadsheets, account for all monies, make large deposits to and from bank. Word processing, data entry, light typing, accounting, fax, postage and mail monitoring, organize office filing system and data tapes.
Job Title: ADMINISTRATIVE ASSISTANT
Employer: SER-Jobs for Progress, Inc., 1291 S. Chestnut Street Fresno, CA 93702 559-***-****
Dates: 6/98 to 7/04
Type 55+ wpm/correspondence and reports on a monthly basis. Operate various office machines. Make all travel arrangements for Executive Director and other staff. Answer phones, file & translate documents from English to Spanish.
Manage Petty cash. Data Entry of Students, all clerical duties and monitor and purchase supplies, keep inventory. Manage front office, maintain complex clerical records and prepare reports from such records; ability to make minor decisions in accordance with established policies and regulations;
Job Title: ADMINISTRATIVE/REGISTRAR TECH
Employer: State Center Community College, 1101 E University Ave., Fresno, CA 93741 559-***-****
Dates: 6/84 to 11/94
Registration /enrollment. Office manager, Assist with financial aide, library aide, bookstore cashier, medical records /file clerk, operate copiers, mailroom, folding machines, answer telephones, enter and retrieve data from computer.
knowledge of business English, spelling, and commercial arithmetic; working knowledge of modern office equipment and procedures; ability to maintain complex clerical records and prepare reports from such records; ability to make minor decisions in accordance with established policies and regulations; ability to deal with students and staff. Worked heavily with Customer Service. Other job duties as needed
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