Customer Service Technical Support
Resume:
DRU KAPLAN
Aliso Viejo, Ca ***56
SENIOR TITLE OFFICER
Top performer and self-starter in both Title Underwriting and Title Unit Operations.
KEY QUALIFICATIONS
Excel at project management; coordinate office and administrative operations and establish priorities
consistent with all deliverables. Skilled troubleshooter with strong assessment, communication and
meticulous follow-up skills.
Highly organized, efficient and focused with expert time management strengths; able to prioritize and
complete projects on time, working within a team or independently. Proactive problem solver; consistently
identify business areas in need of improvement before implementing effective solutions to increase overall
productivity.
Detail oriented and meticulous worker; possess “can-do” attitude, exceptional work ethic and proactive
leadership that combine to master new challenges. Highly diligent in planning, follow through and
organizing new tasks. Possess professional demeanor, approachable attitude and commitment.
Proficiencies include: Office Operations, Program Implementation, Customer Technical Support,
Technical Training, Client Management/Retention, Client Needs Analysis, Vendor Negotiations,
Interdepartmental Communications, Bookkeeping, Expense Control, Filing and Recordkeeping, MS Office
Suite / Excel/ Title-specific Industry software
Exceptional References Furnished Upon Request
RELEVANT PROFESSIONAL EXPERIENCE
ENDPOINT (A FIRST AMERICAN COMPANY) // 2021 to Present
SENIOR TITLE OFFICER .
● Manage preparation of Preliminary Title Reports and Commitments, research variety of recording
requirements per jurisdictions and review all documents for authenticity and accuracy. Prepare
sub-escrow files for sub-escrow/loan payoff department and coordinate closing with internal escrow
department as well as private external escrows and lenders.
● Served as vacant land, residential, construction, and commercial Senior Title Officer for California
● Trained staff and assistants, in addition trained staff for advancement in industry
● Excelled at challenging transactions and working closely with underwriting to close transactions
CORINTHIAN TITLE COMPANY // 2019-2021
Senior Title Officer
● Served as Residential and Commercial Senior Title Officer for start up Orange County division office
● Commercial High Liability and Construction emphasis
● Trained staff and assistants, in addition trained staff for advancement in industry
● Title unit was a combined sales and refinance desk. Highly experienced in Hard Money transaction and
meeting underwriting requirements for such closings
● Excelled at challenging transactions and working closely with underwriting to close transactions
● Coordinated with Sales Staff for client retention and development.
FIRST AMERICAN TITLE COMPANY - SANTA ANA 2009-2014 TITLE OFFICER /
SETTLEMENT OFFICER
● Served as Residential Title Officer for OFS and Settlement Officer at FAMS for both National
Residential and Commercial properties.
● As a Settlement Officer provided both Title Officer and Settlement services. Performed escrow and
title process from open to close on National Transactions.
● Manage preparation of Preliminary Title Reports and Commitments, research variety of recording
requirements per jurisdictions and review all documents for authenticity and accuracy. Collaborate
with Advisory and Legal Staff to correct and resolve problem recording and transaction issues and
work with Tax Authorities to clear outstanding tax liens and ensure accurate tax payments.
● Significantly improved client relations while improving closing times by developing formal manual for
representatives which outlined requirements for out-of-state recording activities. Guided team to
improve business efforts from $250K month to $500K in title premiums by building strong client
relations and performing individual client needs assessment.
● Improved customer service and achieved high client retention rates through various marketing and
customer service training initiatives including education on specific forms and various state
requirements.
● Gained reputation for closing “problem” deals and expertise in probate and joint tenant/lis pendens.
● Reduced claims through extensive client education and providing timely response to issues.
Contact this candidate