Customer Service Communication Skills

Carol Mckeague

**** ******** **** *.

269-***-**** • ***************@*****.***

Knowledgeable professional with extensive training in MS Windows and Office Suite. Possess 15+ years of relevant patient care services, using effective communication skills transferrable to any environment. Owned and operated senior driving company. Eager to use excellent customer service skills as a part of your team.

SUMMARY OF QUALIFICATIONS

• Detail-oriented with exceptional multi-tasking abilities, self-motivated and goal-oriented, thrives in independent operations and team dynamics, with exceptional interpersonal communication skills.

• Demonstrates professionalism, confidentiality, thoroughness and dedication, with a solid work ethic, insightfully responds to tough situations and finds innovative solutions for complex problems.

• Highly adaptable and resourceful, rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment, and organizational objectives.

• Proficient in many Windows operating systems, Microsoft Office, and Internet utilization.

• Excellent driving record.

PROFESSIONAL EXPERIENCE

Allied Universal Security

11/2022 – Present

Monitored cameras, Monitored Lobby and employee badges. Performed BCS tours. Checked doors and made sure the building was safe and secure.

Environmental Services

05/2021 – Present

Firekeepers Casino & Hotel Battle Creek, MI

Attended to customers needs, Trained new employees as needed. Cleaned casino and in common areas.

Security Guard

11/2019 – 05/2021

Securitas Security USA Lansing, MI

Patrol designated property to monitor and prevent intrusion, damage, hazards and breaches of security, protect property and tenants from theft, damage, trespassing or accidents, provide a visible presence that enforces safety and security, identify and investigate suspicious behavior, threats and irregular activity, monitor and control entrance and departure of employees and visitors according to prescribed protocol, detect and confront unauthorized persons and violators of security procedures, check property through electronic monitoring systems and report on DAR.

Village Trustee

6/2015 – 11/2019

Village of Tekonsha ~ Tekonsha, MI

Assist with policy-making and administrative oversight of Village government.

Senior Transportation

10/2015 – 1/2020

Owner of DC Services, LLC ~ Tekonsha, MI

State licensed provider of professional non-emergency transportation service to individuals requesting door-to-door service. Possess an outstanding safety record and a reputation for providing prompt, comfortable, and clean transportation services.

Nurse Aide

05/2001 – 09/2016

Private customers, Care n’ Assist customers ~ Calhoun County and Portage, MI

Assisted both private customers and clients of Care n’ Assist located in Portage, MI during this time period. Performed light housekeeping, shopping, driving, and cooking to improve quality of life for individuals desiring to remain in their home. Aided in tracking medication use, wound care, dressing, bathing, and personal care, as well as helping with basic mobility and providing companionship. Interacted and collaborated with doctors, family members, and hospice to ensure the highest possible level of care. Compassionately aided in end-of-life care.

EDUCATION & TRAINING

Computers & Computer Information Systems

Kellogg Community College ~ Battle Creek, MI

Honors Student

Associate of Science, Business Administration

Everest University ~ Florida

CPR Training – 2015 Honors Student

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