Customer Service Property Management
Resume:
Andre Lang
Quincy, MA *****. ************@*****.***
PROFESSIONAL SUMMARY
Computer Skills: Word/Windows/Adobe Acrobat/Power Point/Excel/Microsoft Outlook/People Soft/Microsoft Suite/Quick Books/Platform Symphony/Building Links/Building Engines
Data Skills: Burn Data CD &DVD/Create CD & DVD Labels/Closing Binders/IPRO Scanning/Bill back Scanning/Convert Files Using PDF Converter/Bookkeeping
Training: Dynamics of Leadership/Business Writing/Business Grammar/Communication/Successful Manager
Professional: Clear & effective writer & speaker/Effective leader, able to prioritize, delegate, & motivate/Able to meet demanding time goals/Ability to learn fast/Ability to adapt in any environment/Strength in easing tension& negotiating other solutions/Excellent professional reputation with accolades/Demonstrated skill in supervising an efficient team & department
EXPERIENCE
Paladion Services, LLC. (Copley Commercial Tenant Building), Boston, MA February 2022 – August 2023
Commercial Concierge
Maintained rapport with property management by reporting any issues, tenant concerns and emergency activity.
Responsible for tracking employees entering and exiting the building.
Arranged reservations for loading dock activity.
Specialized in using Microsoft, Excel, Outlook, CCTV & Building Link software.
Acted as the main point of contact for the building between tenants and property management.
Responsible for providing great costumer service
Conducted 3 full building tours by using security I-phone app that ensures all parts of the building is safe.
Madison Security Group (Prime Motor Group), West Roxbury & Hanover, MA October 2019– February 2022
Toyota & Mercedes Benz Dealership Security Overnight Patrol
Patrolled parking lot on foot & in car.
Secured all locked doors throughout several buildings on the properties
Watched camera for suspicious activity.
Maintained an accurate shift report to submit to the main office after shift
Helped conduct successful snow removal & construction jobs after hours.
Utilized CCTV & Microsoft 365 to perform daily duties.
Trained new staff.
Opened all needed doors for after hour cleaning group.
Completed hourly clocked tours using iPhone Tour-Trax device.
Looked after millions of dollars’ worth of motor vehicles with zero theft reported.
Worked as a single patrol officer during each shift using my knowledge, skills & training throughout the years to make the appropriate judgment calls after hours.
Paladion Services, LLC. (AVA Theatre District Apartment Building), Boston, MA May 2019 – September 2019
Residential Concierge
Provided resident services such as package & dry-cleaning acceptance & retrieval, transportation options, & any additional requests upon demand.
Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors.
Assisted leases with move in and move out arrangements using the freight elevator & loading dock.
Monitored lobby traffic & outdoor activities.
Resolved all problems & complaints that residents may have.
Specialized in using Microsoft, Excel, Outlook, CCTV & Building Link software.
Rotated specific duties to work as a team with other members.
Implemented different ideas to the security manager.
Facilitated parking amenities by calling valet services.
Consistently provided top notch customer service with a smile.
RSIG Inc. (Holmes Building), Cambridge, MA January 2016 – April 2019
Residential/Commercial Concierge Site Manager/
Addressed resident concerns and issues in accordance with the company's customer service standards.
Resolved problems and complaints that residents may have.
Received, stored, and disbursed residents' packages.
Maintained required records/ logs and delivered packages to the appropriate resident
Helped all commercial vendors in the building such as (Amazon, CVS, Cambridge Police, Cambridge Savings Bank, Cambridge Eye Care & Dunkin Donuts)
Secured the building by monitoring systems, performing facility walkthroughs, and
controlling access to owners' units, thereby achieving a zero-incident record.
Specialized in using CCTV & Building Link software
Maintained the building's administration with regards to unit turnover, deliveries, and trade work.
Enhanced resident's experience by facilitating use of building amenities, booking reservations etc.
Managed a staff of 7 employees
Recorded all scheduling & payroll for staff
Trained on call staff
Shore Transit, Quincy, MA October 2015- April 2019
Overnight Dispatcher/
Greeted customers on phone & resolved any questions or concerns.
Coordinated with drivers to ensure location is accurate & on time.
Managed 15 drivers on overnight shift
Received 50-100 calls per shift.
Worked in a fast-paced livery environment.
Provided technical support & training to new hires.
Skilled in dispatch microphone radio & DDS system
Provided feedback to management
Handled trips for elderly patients through Mass Health, Fallon, Logistic Care, & Circulation
Worked for another branch of the business called (Mass Quality Ride) to help arrange rides for school kids when needed
Williams Lea Inc. (Sullivan & Worcester LLC), Boston, MA December 2007 – January 2015
Mail Room Site Manager/
Managed, coached, guided, monitored, delegated & cross trained staff of 7
Performed customer service in a fast-paced law firm environment
Worked closely with NY, DC & London offices
Interviewed, hired & disciplined employees
Typed yearly evaluation for employees
Reviewed monthly profit & loss report
Maintained 5 floors of operations
Managed Copier/Printer Fleet Of 100 Machines
Ordered all supplies for business needs
Logged in all monthly bills including copier/printer clicks
Logged in all incoming/outgoing packages, hand deliveries, faxes & copy requests
Organized company policies & procedures
Copied & scanned oversize blueprints. Using Ricoh oversize machine
Scanned documents using IPRO scan devise. Once scanned & named, export docs
Observed all jobs sent by email from clients
Operated Canon copy machines
Shipped: Fed Ex/UPS/DHL/Eastern connection using PS ship software
EDUCATION
Curry College (Milton, MA) Business Management 2009
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