PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Dawn Johnson

St. Johns, FL

203-***-**** adyyci@r.postjobfree.com

Efficient administrative professional successful at supporting executives with all business needs. Manage financial needs, travel planning and meeting support using excellent organizational and multitasking abilities. Professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.

• Microsoft Office • Exceptional Customer Service • Time Management

• Internet research • Sound judgment • Team work

• Positive attitude • Self-starter • Organizational Skills. JULY 2022-APRIL 2023

Concierge / Designer Assistant

Nukitchens LLC Norwalk, CT

• Answered telephones and monitored switchboards, connecting callers to appropriate staff members.

• Enhanced product lines with fresh ideas and designs.

• Maintained inventory of supplies and ordered new stock.

• Responded to clients complaints and offered solutions.

• Kept high standards of personal appearance and grooming while working. MAY 2022-JUNE 2022

Bookkeeper / Personal Assistant

Greenwich Home Office Greenwich, CT

• Reorganize Quicken account

• Daily bill pay

• Monthly Reconciliation

• Meet with Primary Accountants with budget reports

• Handled confidential calendar and recordkeeping information with skill and discretion.

• Maintained accurate databases and filing systems for personal and business requirements. JUNE 2021-APRIL 2022

Concierge / Asst. To Designer

Christopher Peacock Home Greenwich, CT

• Maximized guest satisfaction with prompt service for property-related requests, amenities needs and services.

• Responded to clients complaints and offered solutions.

• Maintained inventory of supplies and ordered new stock.

• Developed creative showroom environment balancing specialty pieces with reliable staples to sustain business revenue.

• Oversaw showroom branding, verifying each area as being up to standards or in need of rework.

• Offered feedback to senior management on strategies for increasing sales, expanding markets and promoting business.

• Maintained attractive, well-organized displays with regular resets. JANUARY 2021-JUNE 2021

Customer Service Director

Shreve, Crump and Low Greenwich, CT

Also assisted the Operational Director in inventory, receiving and reports.

• Responsible for all Customer service inquiries and repairs

• Followed up with customers to offer additional support and check resolution satisfaction.

• Managed customer calls efficiently in fast-paced call center environment.

• Answered inbound calls to handle various concerns, set appointments and close sales.

• Anticipated needs and resolved problems to keep customers happy.

• Updated records with details of customer interactions and transactions.

• Set up customer accounts in system and updated details to reflect current information. OCTOBER 2010-AUGUST 2012

Sale Associate Assistant

Legg Mason Asset Management Group

Assist 8 wholesale financial advisors thru- out the country with travel and lodging update and send financial brochures to conferences and advisors

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• Expedite all approvals for financial conferences, seminars and business dinners

• Create and submit all expense reports for advisors MARCH 2009-AUGUST 2010

Financial Assistant

LPL Financial Delray Beach, FL

• Submit all paperwork for the interest of client's investments ;

• Maintain

• Business Calendar

• Screen and service clients needs

• Maintain Clients files

Kept equipment office equipment in good condition with great troubleshooting abilities and resupply of paper, ink and other needs.

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Maintained smooth communication between management, employees and customers by handling frequent telephone calls.

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Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.

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AUGUST 2008-MAY 2009

Concierge/ Hostess

Private Country Boca Raton, FL

• Assist members with reservations and special orders ;

• F & B Administrative Assistant

EDUCATION

• Print and update daily lunch and dinner menus PROMOTED to: Membership Coordinator

• Maintain all members Files ;

• Assist Members...

AUGUST 2007-JANUARY 2008

Executive Assistant

DARIEN AUTO GROUP Range Rover/ Jaguar

• Handled routine responses to telephone and email inquiries on behalf of executives. Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations.

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• Organized complex calendars and schedules, resolving scheduling issues. Answered telephone calls, email requests and written correspondence to achieve internal and external communication objectives.

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• Coordinated and directed personnel issues and housekeeping to support executives. FEBRUARY 1997-JANUARY 2007

Executive / Personal Assistant / Buyer

BETTERIDGE JEWELERS

• Organize and arranged a data of clients and contacts utilizing Microsoft software

• Sales floor assistance

• Courteously and proficiently assist CEO clients with purchases of the utmost confidentiality

• Monthly bill paying and reconciling CEO household accounts using Quicken software

• Answer phones and proficiently quickly assessing clients needs and providing appropriate service

• Order and follow thru all special order jewelry with vendors on a daily basis

• Maintain schedule for all personal and business appointments CEO

• Arrange all business, personal travel arrangements, create itineraries domestic and international CEO and family

• Daily email clients and vendors

• Order and follow thru all special order jewelry with vendors on a daily basis

• Worked with private clientele with purchases of the utmost confidentiality AUGUST 1993-FEBRUARY 1996

Personal Assistant

Affluent Greenwich Household

• Manage and organize daily events for busy family of 5

• Manage and organize home office bill paying, credit card management, banking, filing, all mail and correspondence

• Coordinated staff on the maintenance of large estate

• Supervise staff of 4: 2 full time, housekeeper, nanny, 2 part time: gardener, handyman

• Purchase and organize children's clothing, gifts and school uniforms

• Responsible for the care and well being of the family pets Associate in Arts (A.A.) June 1983

Sullivan County, Lock Sheldreake, NY

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