**/**** - **/**** ******** Manager

Stoney Creek Animal Hospital, Whitsett, NC

Practice Manager Stoney Creek Veterinary Hospital 6460 Burlington Road, Whitsett, NC 27406 336-***-**** 2002 - May 2023 Managed all functions of the hospital: Created and funneled: Monthly Reports, including payroll, inventory counts, production reports, marketing and finance reports among others. Reviewed and Monitored: MOM, YOY and TTM reports to keep up on trends. Perform minor IT duties to keep our system up and running and maintained maintenance on small office equipment. Supervise: Three departments and 30+ people. HR, hiring, discharging and disciplining duties. Developed: Systems and protocols. 06/1999 - 05/2002 Receptionist

Lawndale Veterinary Hospital, Greensboro, NC

Greet customers, answer telephones, direct the calls or take detailed messages, check patients in and out (taking full medical histories), send reminders, confirm appointments, both opening and closing duties, balance cash drawers and reconcile credit card slips. Pull charts for the next day.

09/1993 - 06/1999 Teacher

Praise Christian Academy, Glen Dale, WV

Primary duty was teaching English, Poetry Creative Writing to grades 6-12. I taught one elementary math class and one bible class. Once a month I would have parent teacher conferences to discuss how their children were doing in their classes. Maintained attendance log and grade log. I tutored one student on English once a week.

Bachelor of Business Administration

Bachelor's Degree

West Liberty University, NC

Tina Higgs

5004 Celtic Road, Greensboro, NC 27406

Phone: 336-***-****

Email: adyycb@r.postjobfree.com

Objective

My objective is to find a position that will be challenging, have learning opportunities, and positional fluidity. It is important that mentoring is a part of team structure, Leadership will empower the employees to be successful, because they understand success starts with the people beneath them. Just as success starts at the bottom so does toxicity. A continued effort towards a toxic free workplace would be expected. Work/life balance is critical to a successful team. Physical and metal health should be an important part of every staff meeting; which, make a well-rounded culture that any job seeker would appreciate. Ability Summary

Successful in:

Assisting to building a new practice into a multi-million dollar business Maintaining employees long term

Developing progressive procedures and protocols

Community Involvement

Employment History

Education History

References Available on Request

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