Summary

Highly organized and dedicated

professional with proven expertise

providing comprehensive administrative

and clerical support to drive

organizational goals. Adept at

developing and implementing effective

policies and procedures, as well as

optimizing workflow processes to propel

operational efficiency. Elite

communicator distinctively committed to

establishing strong working relationships

with colleagues, vendors, and strategic

partners for continuous growth.

Education

Business & HR Certifications

Ask Phoenix Solutions, Portland, OR

High School Diploma, General

Washington Homeschool, Renton, WA.

Additional Experience

Order Processor, 2017 to 2021 Smith

Seed, Halsey, OR

Areas of Expertise

• Administrative Support

• Office Supplies & Inventory

• Informational Materials

• Documentation & Reporting

• Quality Assurance & Compliance

• Contract Negotiations

Professional Experience

• Performance Optimization

• Process Improvement

• Industry Best Practices

• Teamwork & Collaboration

• Training & Development

• Issues & Conflict Resolution

Pratum Co-op, Salem, OR 2021 to July 2023t

Order Processor

Manage inventory levels to consistently achieve prompt order fulfillment, ensuring customer satisfaction and repeat business. Establish and maintain trust with customers by providing timely and transparent updates on order status. Communicate order information effectively, including unit prices, shipping dates, and any anticipated delays to customers via phone and email. Drive accurate shipping and invoicing documents with meticulous attention to customer, destination, and materials information, meeting shipper standards. Demonstrate exceptional customer service skills by proactively contacting customers to collect payments and verify or update existing information. Liaise with suppliers and vendors to propel prompt delivery of orders.

• Streamlined order processes by efficiently inputting information into the system and meticulously updating customer accounts to accurately document and track customer orders following established policies and procedures.

• Improved order fulfillment and increased customer satisfaction by consistently double-checking customer orders and information, as well as minimizing delays and errors.

Mare Bear Child Development, Albany, OR 2006 to 2017 CEO Led and directed the organization's financial, operational, and human resources functions, leveraging comprehensive business acumen to optimize overall performance and drive sustained growth. Executed organization-wide modernization initiatives, including cutting-edge procedures and processes to enhance operational efficiency and position the company for long-term success, while maintaining a focus on customer satisfaction and brand differentiation. Partnered with legal, accounting, and other professional teams to drive ongoing compliance with regulations, mitigating risks, and protecting organizational reputation. Supported strategic business objectives through productive relationships with industry partners and competitors. Built and maintained strong relationships with customers, vendors, and strategic partners.

• Managed and nurtured key business partnerships and strategic relationships by negotiating contract terms and addressing and resolving conflicts.

Paige Morgan

Administrative Professional

adyybc@r.postjobfree.com • 541-***-****

Lebanon, OR 97355

• Improved employee job satisfaction and achieved higher performance levels by coaching, guiding, and empowering senior managers.

• Oversaw and drove technological improvements, resulting in reducing waste and business bottlenecks.

• Credited with implementing strong hiring and training techniques that promoted team cohesiveness and streamlined overall workflow.

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