Beangi Hidalgo-Watts

**** **** ****** ******

Allentown, PA 18102

adyyaw@r.postjobfree.com 484-***-****

EDUCATION:

Kutztown University, Kutztown, PA Graduated: December 2022 Major: Communication Studies

Minor: Criminal Justice

SKILLS:

● Creative problem solving

● Adaptability

● Self-motivated

● Critical thinking

● Team player

● Strong work ethic

● Proficient Microsoft word, Excel, Outlook, Google Doc

● Proficient in scheduling

● Customer service

● Proficient in SalesForce.com

● Willing to learn

● Bilingual (Spanish)

PROFESSIONAL EXPERIENCE:

Moravian University, Bethlehem, PA April 2023- Present Admissions Visitor Coordinator

● Highly energetic and motivated with a strong focus on a positive customer service Experience

● Serve as the primary contact for admissions inquiries, responding to questions and requests from staff, faculty, athletics, parents, prospective students, and the general public, in person or via telephone; directing questions to other admission staff or university personnel as appropriate

● Maintain the general admission email account, text, and phone

● Coordinate visit requests from prospective students and their parents

● Schedule all aspects of a student’s campus visit, including generating and sending confirmation communications, assigning tour-guides, scheduling activities requested during the visit, contacting and coordinating appointments with various on-campus departments and/or personnel

● Maintenance of online presence including applicable web pages and events scheduler

● Perform other job-related duties as assigned by the Executive Director of Enrollment Operations and Financial Aid.

● Monitor student worker hours and verify payroll. Create a student schedule for the front desk and phones. Daily oversight of student employees.

● Implement visitor satisfaction surveys and prepare visit evaluation reports Beangi Hidalgo-Watts

1510 West Turner Street

Allentown, PA 18102

adyyaw@r.postjobfree.com 484-***-****

Metro One & Amazon, Breinigsville, PA December 2022-April 2023 Security Guard Supervisor

● Monitor and authorize entrance and departure of clients & staff

● Use of handled scan renter cars for inventory and security, review rental agreement, verify client’s identification resolve client concerns when issues arise

● Write reports daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences

● Prevent store losses using keen awareness, attention to detail

● Provide leadership and training to current staff and new staff members Kutztown University, Kutztown, PA August 2018-May 2020 Admissions Tour Guide

● Worked with team leaders for open houses, high school visitors, LAS open houses, daily campus tours

● Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors

● Built personal relationships with guests to promote positive campus experiences

● Researched and studies on topics that pertained to tour locations so that such information could be added to scripts

● Trained apprentice guides to educate on information to present to tourist and visitors

● Worded closely with counseling team of Kutztown University to create new and lucrative tours

● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

● Provided bilingual campus tours as needed to serve the Latino community Phoebe Terrace, Allentown, PA October 2016-March 2017 Head Server

● Took food orders with 100% accuracy from members in a highly reputable establishment

● Set-up & tear down multiple banquet events, monitored all set-ups

● Provided customer services with 100% accuracy and ensured that all clients were thriving in a safe and clean establishment

● Documented unusual behavior and brought concerns to head nurse on shift

● Worked with team members to ensure that all shifts were covered

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