Candice Smith

*** *** ****** **

Cary, NC *****

919-***-****

adyyau@r.postjobfree.com

PROFESSIONAL SUMMARY

Willing to take on any task to support the team and help business succeed. Offers strong communication and interpersonal abilities. Dependable with a strong background in diverse retail environments. Keeps on top of daily workloads by staying organized and using slow periods effectively to recover, restock, and clean. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help the team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hard working, ethical, and detail-oriented.

EXPERIENCE

Walmart, Raleigh NC - Sales Floor

June 2021 to Now

● Assisted customers with store questions with current information on return policies, hours, and promotions.

● Connected with customers by greeting each promptly and offering above-and-beyond support.

● Promoted products by explaining merchandise features and benefits to customers.

● Supported promotions by re-pricing items and changing signage to reflect new amounts.

● Greeted customers and asked open-ended questions to assess needs.

● Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

● Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

● Kept store shelves, racks and bins presentable with frequent resets. Hardee's, Garner NC - Cashier

May 2013 to July 2018

● Balanced cash drawer at beginning and end of each shift.

● Explained promotions and special offers to customers.

● Worked with customer service leaders and managers to meet customer needs.

● Trained new retail team members in customer service and company policies.

● Kept customers happy by quickly processing payments and bagging purchases.

● Maintained accurate register totals by carefully counting and securing cash.

ACS, Cary NC - Customer Service Representative

August 2015 to February 2019

● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

● Referred unresolved customer grievances to designated departments for further investigation.

● Met inbound customer needs while maintaining strict performance targets.

● Resolved issues based on thorough investigations of concerns.

● Collaborated with team members to meet daily demands and handle challenging projects.

● Kept all areas clean, organized and in line with company professional standards.

● Assisted customers with sales and service needs.

● Completed all tasks promptly and with minimal oversight.

● Enhanced customer satisfaction with fast, knowledgeable service. Walmart, Raleigh NC - Door Greeter

June 2013 to April 2016

● Kept facilities clean and presentable with regular attention to service needs.

● Supported individuals with special needs, including patrons using wheelchairs and crutches.

● Assisted guests with locating missing family members, friends and lost personal articles.

● Greeted guests while entering the facility

Education

Garner Senior High School

Garner NC

High School diploma

Graduated 2008

Skills

● Type 50 wmp

● Dependable

● Leadership

● Problem solving

● Communication

● Time management

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