CV FOR: ISAAC MUCHOKOMORI

Milton Keynes MK** *NX Buckinghamshire United Kingdom +44-704-********

E-mail: adyy95@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/dr-isaac-muchokomori-a47436256

1.0 PERSONAL DETAILS

Sex : Male

Share Code : WRE J99 2LY

Nationality : Zimbabwean

2.0 ACADEMIC & PROFESSIONAL QUALIFICATIONS

2.1NVQ Diploma in Child Care Level 3- City & Guilds London Institute, 2023 to Date.

2.2Doctor of Philosophy Degree in Business Administration (PhD) Stafford University Kampala Uganda, 2021.

2.3Master of Business Administration Degree (EMBA) National University of Science and Technology (NUST) Bulawayo Zimbabwe, 2006.

2.4Bachelor of Commerce Honors Degree in Management (BCom. Hons.) National University of Science and Technology (NUST) Bulawayo Zimbabwe, 2000.

2.5Higher National Diploma in Marketing Management (HND) Bulawayo Polytechnic Bulawayo Zimbabwe, 1993.

2.6General Certificate of Education Ordinary Level Cambridge University (GCE O’ Level) Maungwa High Gutu Zimbabwe, 1989.

2.7SHORT COURSES

Strategic Marketing, Zimbabwe Institute of Management, 2007.

Project Management, Organisational Training & Development Consultancy, 2006.

Leadership Development Programme (1 & 2), OTD Consultancy, 2006.

Customer Care, Sizmat Consultancy, 2004.

Account Management & Selling Skills, Zimpost, 2002.

Management Development Programme, PG Industries Zimbabwe, 2001.

Timber Products & Care, MacDonald Timbers, 2001.

Tyre Care & Maintenance, Dunlop Zimbabwe, 1998.

Initial Products and Procedures, First Mutual Life Insurance, 1996.

Competence Based Management Training (CBMT), Foundation College, 1995.

Various Care/ Support Services Certificates, 2022-2023.

3.0WORK EXPERIENCE

3.1CHILDREN’S THERAPEUTIC SUPPORT WORKER

ESLAND NORTH, MILTON KEYNES UK (Feb 2023 to Date)

Responsibilities:

-Providing daily care and support to the young people in a wide range of learning, development and social activities.

3.2SHIFT OPERATIONS MANAGER

GXO Clipper Logistics, Milton Keynes UK (July 2022- Jan 2023)

Achievements:

-Achieved 99.9% of Warehouse targets set by the customer and Clipper through effective management of the Operational Team.

-Ensured that new employees grow into loyal human resources base by implementing a new loyalty program.

-Planned, coordinated and supervised daily activities of 5 Team Leaders.

3.3GM OPERATIONS & MARKETING

Zimbabwe Posts (Oct 2019- June 2022)

Achievements:

-Attained 98% quality of service standard and client satisfaction levels, year-on-year from 2019 to 2022.

-Successfully managed 520 Postal Network outlets.

-Constantly reviewed customer feedback and suggested ways to improve customer service experience which increased sales to 98% of budget in 2020.

- Acted as the CEO for the Post Office, reporting directly to the Board.

3.5 GENERAL MANAGER

CourierConnect (Jan 2007- Oct 2019)

Achievements:

-Grew the market share in the Postal and Courier Services sub-sector from 3% to 25% in 5 years.

-Developed and implemented a 5-year business turn-around plans as the company CEO.

-Analysed and made decisions on reports from 7 Executive Committee Employees.

-Directed the creation and implementation of Strategic Plans and management of Financial, Procurement, Human Resources, Public Relations, Information Technology and Audit Programs, reporting to the Board.

3.6ADDITIONAL WORK EXPERIENCE

Board experience in Cleaning, Postal, Logistics, Real Estate and Tertiary Services, 2009-2022.

Workstation Logistics Coordinator (Relief), Network Rail, Milton Keynes UK, Jan 2023).

Residential Care Practitioner (Part-time), MECS & MEDIX Professionals UK, 2022-2023.

Client Services, Marketing & Sales Manager, Zimbabwe Posts, 2002-2006.

Branch Manager, PG Building Supplies, 2000-2002.

Marketing & Sales Manager, Bulawayo Tyre Services, 1998 – 2000.

Sales Executive, First Mutual Insurance Life, 1996-1998.

Head Commercials, A-Level Teacher & Exams Officer, Foundation College, 1994-1996.

Credit/Sales Clerk, Edgars Group, 1990-1994.

3.7LECTURING/TUTORING EXPERIENCE

Varsity Tutors, Business Courses based in UK, 2023-

Speciss College, PITMAN Courses, 2010-2022.

Denmark College, IOBZ & IMM Courses, 2000 – 2001.

Ranche House College, IMM, CIS, LCCI & PITMAN Courses, 1995 – 2000.

Higher Learning Centre, University of South Africa (UNISA) Business Courses, 1998-2001.

Aquarius Training Services, Institute of Personnel Management Courses, 2001.

Foundation Technical College, HOD Commercials, Exams Officer, & M.O.B Teacher 1993-1997.

4CORE SKILLS

Relationship Management Team Management Stakeholder Engagement Account Management

Business Development Sales and Marketing Customer Service Business Strategies

Communication Problem Solving Leadership Project Management

Board-Level Reporting Ethical Creative Retail Management

Organisation Positive Attitude Flexible Strong Work Ethic

5.0 CAREER STATEMENT

Tried and tested practitioner in Corporate Leadership, Entrepreneurship, Management, Marketing, Client Services, Retail Logistics, Operations, E-commerce, Children Therapy, Lecturing and Tutoring roles, where I have contributed my vast skills and experience leaving a trail of success stories.

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